Examinando por Autor "Pfuño Ramos, Edgar"

Seleccione resultados tecleando las primeras letras
Mostrando 1 - 1 de 1
  • Miniatura
    PublicaciónAcceso abierto
    Gobierno electrónico y satisfacción de los usuarios internos del Centro Médico Naval Cirujano Mayor Santiago Távara, Callao, Perú 2023
    (Universidad Privada Norbert Wiener, 2024-02-22) Pfuño Ramos, Edgar; Vargas Merino, Jorge Alberto
    The general objective of this research was to determine the relationship between e-government and internal user satisfaction at the Santiago Távara Naval Medical Center; for which the hypothetical deductive method was used, under an applied quantitative approach, the research design was non-experimental (observational) at a correlational level. A total population of 245 collaborators, internal users (military personnel, appointed and contracted civilian personnel) was considered for this research, determining a sample of 150 collaborators. At the conclusion of the research, the results revealed that there is an association between the variables E-Government and Internal User Satisfaction, and a moderate positive and low correlation was found; confirming the hypothesis that there is a relationship between E-Government and internal user satisfaction. It should be noted that, although the dimensions Presence, Interaction and Transaction do not have a significant association, the variable Transformation does have a positive and moderate association, especially considering that the age groups between 31 and 50 years old, highlight their level of Excellent. Finally, it can be affirmed that, to the extent that e-government is implemented, a better internal user satisfaction will be achieved.