Examinando por Autor "Pingo Bayona, Dennis José"

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Acceso abierto
Proceso de atención de consulta externa y la calidad del servicio a los pacientes del Centro de Salud I-4 La Unión - provincia Piura, en el mes de enero 2018.
(Universidad Privada Norbert Wiener, 2018-06-22) Pingo Bayona, Dennis José; Ayala Mendivil, Ronald Espiritu
The objective of this research was to determine the relationship between the perceptions of the outpatient care process and the level of Quality of service received by the C.S. I-4 the Union - Province Piura, during the period to January 2018. The type of research was a correlational descriptive study with a quantitative approach, regarding the perception that patients have about the process of outpatient care and the quality of service in patients of C.S. I-4 the Union, where the variables were measured at a specific time by applying the survey. The design that was used was non-experimental of transversal cut because the variables were not manipulated by the researcher. This study is of applied level, being the population conformed by the 34, 540 patients that attend the Center of Health of the Union, having taken a sample of 327 patients. The technique that was used in the data collection was the survey and as a tool a questionnaire of 27 questions, using the Likert scale as a measure of the score for the perception of attention and quality level, the hypothesis was contrasted. Kolmogorov smirnov's normality test for variables since the samples are of size n> 50, the results of which suggest parametric statistics, it was concluded that there is a relationship between the process of outpatient care and the quality of service to patients from the health center I-4 La Unión - Province Piura to January 2018.