Examinando por Autor "Quiquin Benavides, Cinthya Elizabeth"

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    Quality of care and patient satisfaction care in the medicine service of the Vitarte hospital, 2023
    (Universidad Privada Norbert Wiener, 2023-11-23) Quiquin Benavides, Cinthya Elizabeth; Gonzales Saldaña, Susan Haydee
    This research had the objective of determining the relationship between the quality of care and the satisfaction of the patient treated in a hospital in Eastern Lima. It was a non-experimental design study, with a descriptive and cross-sectional correlational level, with a sample of 90 users. To collect data, the survey was used as a technique and the questionnaire as a measurement instrument. The two questionnaires obtained strong reliability after the pilot test with Cronbach's alpha statistic: 0.970 for quality of care and 0.948 for user satisfaction. The results showed that the quality of care was perceived as high by 66.7% of those surveyed, the same category was received for patient satisfaction with 76.7%. In turn, the inferential analysis showed that there is a significant relationship between the variables (p-value= .000<0.05), positive and high (Spearman's rho= .824). It was concluded by showing that there is a direct relationship between the variables studied, that is, a better quality of care is related to a high magnitude with user satisfaction with 95% confidence. Therefore, the alternative hypothesis is accepted and, consequently, the null hypothesis is questioned.