Examinando por Autor "Quispe Candía, José Roberto"

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    Calidad de atención y satisfacción del usuario externo en la farmacia de citostáticos del Hospital Santa Rosa. Lima 2022
    (Universidad Privada Norbert Wiener, 2022-11-08) Quispe Candía, José Roberto; Caldas Herrera, Emma
    The objective of this study was to evaluate the relationship between the quality of care and external user satisfaction in the cytostatic pharmacy at the Hospital Santa Rosa. The method used was hypothetical-deductive, applied, quantitative, descriptive, cross-sectional, and non-experimental. A questionnaire with 19 questions (13 for quality of care and 6 for external user satisfaction) was applied to 230 patients. Results: The quality of care in the cytostatic pharmacy at Hospital Santa Rosa, Lima 2022, was rated as regular (6.1%), good (87%), and very good (7%). Likewise, user satisfaction in the cytostatic pharmacy at Hospital Santa Rosa, Lima 2022, showed the following ratings: slightly satisfied (1.3%), satisfied (92.6%), and very satisfied (6.1%). Regarding the quality of care in five dimensions, most results showed good performance: reliability (53.9%), responsiveness (71.3%), safety (62.6%), empathy (62.2%), and tangibility (64.3%). Regarding external user satisfaction, in its three dimensions, the results predominantly showed satisfied users: humanistic dimension (67.8%), technological-scientific dimension (72.2%), and environment dimension (80.9%). It is concluded that the quality of care is positively and directly related to user satisfaction.