Examinando por Autor "Quispe Montero, Claudia Mariel"

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    Nivel de satisfacción y calidad de atención en los pacientes atendidos en el área de terapia física del Centro Médico Concepción - Junín en el año 2021
    (Universidad Privada Norbert Wiener, 2022-04-07) Quispe Montero, Claudia Mariel; Maguiña Palma, Misael Erikson
    General objective was to determine the relationship between the level of satisfaction and quality of care in patients treated in the physical therapy area of the Concepción - Junín Medical Center in the year 2021. Material and method. Quantitative Research, Nonexperimental, Correlational. The population consisted of 495 patients and the sample was 113 patients. Two questionnaires validated by experts were used to measure the level of satisfaction with an alpha of 0.966 and the quality of care with an alpha of 0.946. Results. In the level of satisfaction, it is observed that 94.7% have regular satisfaction and 5.3% good. Regarding quality of care, it is observed that 59.3% of patients express that they neither agree nor disagree and 40.7% agree. The satisfaction variable is related to the quality of care, being p = 0.029, less than the alpha value of 0.050. The satisfaction variable is related to the reliability and safety dimensions of the quality of care variable, being p = 0.000, and p = 0.022, less than the alpha value of 0.050. Likewise, the satisfaction variable is not related to the tangibility, responsiveness and empathy dimensions of the quality of care variable, with p = 0.123, p = 0.839 and p = 0.454, greater than the alpha value of 0.050. Conclution. The satisfaction variable is related to the variable quality of care in the patient treated in the physical therapy areas of the Concepción-Junín Medical Center in the year 2021.