Examinando por Autor "Ramos Pariona, Teresa Esperanza"

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    Cadena de suministro de medicamentos y satisfacción de los clientes atendidos en la farmacia de la Clínica San Gabriel, Lima – Perú, 2022
    (Universidad Privada Norbert Wiener, 2023-02-02) Ramos Pariona, Teresa Esperanza; Oyarce Alvarado, Elmer
    The present research aimed to determine whether the supply chain of medicines is related to customer satisfaction at the pharmacy of Clínica San Gabriel, Lima, Peru, 2022. Method: A basic research type was conducted, with a non-experimental design, correlational level, and a hypothetical-deductive method with a quantitative approach. A total sample of 364 customers was taken from a population of 6,727. The survey technique was applied using a 20-question questionnaire: 15 questions for the supply chain evaluation and 5 questions for customer satisfaction. The statistical analysis was conducted using SPSS 25 and Spearman's correlation test. The instrument used was validated by three experts, yielding a Cronbach's Alpha of α=0.887, which is interpreted as excellent reliability. Results: Based on the applied instruments and studied variables, the following inferential analysis results were obtained: a significance of p=0.01 and a Spearman's correlation coefficient of Rho=0.580 (moderate positive). For the studied dimensions: planning showed Rho=0.465 with a significance of p=0.01, supply obtained a result of Rho=0.404 with p=0.01, and storage showed a significance of p=0.01 and a Rho of 0.461. Conclusion: There is indeed a relationship between the medicine supply chain and customer satisfaction at the pharmacy of Clínica San Gabriel, Lima, Peru, 2022, with parameters indicating a moderate positive relationship.