Examinando por Autor "Risco Gil, Viviam Paola"

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    Calidad de atención y satisfacción en pacientes de la farmacia del hospital Nacional Alberto Sabogal Sologuren
    (Universidad Privada Norbert Wiener, 2023-07-31) Risco Gil, Viviam Paola; Caycho Valencia, Félix Alberto
    The objective of this research thesis was to determine if the Quality of care is related to the satisfaction of the patients of the Outpatient Pharmacy of the Alberto Sabogal Sologuren National Hospital during confinement. In the research, the applied methodology was used, with a hypothetical-deductive method, nonexperimental design, correlational scope and cross section, quantitative approach, it was made up of 248 users, with the survey technique, and whose instruments were the Servqual Questionnaire. adapted and User Satisfaction, the data in the SPSS version 21 program were also considered, and the Spearman correlation coefficient statistic through the significance level of 0.821 allowed to contrast the hypotheses. The conclusions reached with the research work showed that there is a significant relationship between the degree of correlation, which represents p=0.000; r=0.821, considered a high and positive correlation. Consequently, a direct correlation was evidenced between the quality of care and the satisfaction of the patients of the Outpatient Pharmacy of the Alberto Sabogal Sologuren National Hospital during confinement, 2023.