Examinando por Autor "Rivas De La Cruz, Sofia Fiorella"

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Gestión farmacéutica y satisfacción del usuario de un establecimiento farmacéutico, Lima – Santa Anita 2024
(Universidad Privada Norbert Wiener, 2025-08-20) Aliaga Huaringa, Julissa Yanet; Rivas De La Cruz, Sofia Fiorella; Chavez Ramírez, Edith Delia
The present research had the objective: To determine the relationship between pharmaceutical management and user satisfaction in a pharmaceutical establishment located in the Lima-Santa Anita district during the year 2024. Methodology: It was worked from a quantitative approach, with a non-experimental design, of a basic, cross-sectional, descriptive and correlational type. Population and sample: It was established by 1,500 patients who come to the establishment and a sample of 150 adult users was worked, who were selected through random probability sampling. The survey technique was used as a data collection instrument, duly validated by expert judgment and with high levels of reliability (Cronbach's alpha of 0.816 for the pharmaceutical management variable and 0.765 for user satisfaction). Results: They showed that 89.3% of users rated pharmaceutical management as good, while 58% reported a high level of satisfaction. Spearman's Rho coefficient identified a high and statistically significant positive correlation between both variables (Rho = 0.975; p < 0.05). Likewise, a significant relationship was observed between the dimensions of medication focused management (Rho = 0.941) and user-focused management (Rho = 0.924) and user satisfaction. It was concluded that efficient pharmaceutical management contributes significantly to improving user perception and experience regarding the care received, which highlights the need to optimize administrative and care processes within pharmaceutical establishments. The findings of the study can be used as a reference for future improvement strategies in the healthcare sector.