Examinando por Autor "Roca Vargas, Elizabeth Patricia"

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Acceso abierto
Calidad de los procesos centralizados de esterilización y satisfacción del usuario interno en el Complejo Hospitalario Alberto Barton, 2021
(Universidad Privada Norbert Wiener, 2022-07-30) Roca Vargas, Elizabeth Patricia; Caycho Valencia, Félix Alberto
Being important to assess patient safety strategies with centralized sterilization processes, the present descriptive, cross-sectional study with a quantitative approach was carried out, with the aim of establishing the correlation between internal user satisfaction and the quality of Centralized sterilization processes in the Barton Hospital Complex. 104 internal users from the area of dentistry and nephrology were selected by non-probability sampling who answered a questionnaire adapted from the Service Performance SERVPERF Model of 6 dimensions and 22 items, for Likert-type responses with scales from 1 to 5, assessing the satisfaction level from low, medium, fair, high and very high, validated by experts and with a Cronbach's alpha of 0.976. The data were analyzed using the SPSS program, the Kolmogorov-Smirnov test and the Lilleifors correction test were applied, verifying the irregular distribution less than 0.05, applying the Spearman Rho coefficient that verified the hypotheses, concluding that there is a statistically relationship Significant high coefficient of 0.804 between the variables satisfaction of the internal user and quality of centralized processes with a 95% confidence level, also that users were very highly satisfied with 72.1% in the security dimension, 71.2% very high in compliance of the processes, with 69.2% very high in tangibility, 65.4% very high in service quality, 51% very high and 57.7% high in empathy and finally 48.1% very high and 38.5% high in opportunity. It is recommended that the sterilization of hospital devices be fully managed in the Sterilization Center.