Examinando por Autor "Rodríguez López, Rocío Maritza"

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Acceso abierto
Quality of nursing care and patient satisfaction in the emergency service of a national hospital of Lima, 2023
(Universidad Privada Norbert Wiener, 2023-04-13) Rodríguez López, Rocío Maritza; Arevalo Marcos, Rodolfo Amado
Objective: To determine the relationship between the quality of nursing care with the satisfaction of patients in the emergency service of a national hospital, Lima, 2023. Methodology: Regarding the methodology, a hypothetical deductive study method was developed, with a quantitative approach, of a basic type, of a non-experimental design, of a descriptive correlational level and of a cross section; the sample was 105 patients; The instruments that allowed data collection were two Likert scale questionnaires, the first called Nursing Care Quality Questionnaire and the second modified SERVQUAL Questionnaire, documents that allowed measuring the quality of nursing care and patient satisfaction. Results: According to the results; Regarding the quality of nursing care, 53.3% presented a high level of quality of care and 46.7% reached a medium level of quality of nursing care. Regarding the level of satisfaction in patients of the emergency service; 86.7% were satisfied and 13.3% were dissatisfied. On the other hand, when relating the dimensions of the nursing care quality variable, a relationship was found between the technical/scientific, human, and environment dimensions, with a p value equal to 0.001, 0.004, and 0.003, respectively, for each dimension analyzed. Conclusion: It is determined that there is a relationship between the quality of nursing care and the satisfaction of patients in the emergency service of a national hospital in Lima; with a low positive correlation of 0.307, and a p value equal to 0.001.