Examinando por Autor "Rojas Roncal, Janet Bertha"

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Acceso abierto
Calidad en la atención al usuario del servicio de farmacia de emergencia – Hospital Guillermo Almenara Irigoyen. Lima, febrero de 2014
(Universidad Privada Norbert Wiener, 2014) Marroquín Pérez, Rosario; Rojas Roncal, Janet Bertha; Ramos Cevallos, Norma Julia
Quality of care is a central issue in the evaluation of health services and has become increasingly relevant in public health. User satisfaction is based on subjective judgments and is only valid if perceived by the users themselves, which highlights the importance of regularly assessing it, especially in health care centers. The present study aimed to determine the quality of user care at the emergency pharmacy service of Guillermo Almenara Irigoyen Hospital in Lima in February 2014. An observational, descriptive, and cross-sectional design was applied, using the SERVQUAL model to evaluate perceptions and expectations in five dimensions: reliability, responsiveness, empathy, assurance, and tangibility. A total of 150 users participated voluntarily through a structured survey. The results revealed that 83.3% of users were dissatisfied with the quality of care received. Dissatisfaction levels were high across all dimensions, with the lowest rate of dissatisfaction (60.7%) found in the responsiveness dimension. It was concluded that user dissatisfaction is high, and quality control measures should be adopted to enhance service provision and improve patients’ quality of life.
Acceso abierto
Estrés laboral y calidad de vida del personal de salud durante la pandemia del Covid-19 en el centro de atención primaria III el Agustino, Lima – Perú 2020
(Universidad Privada Norbert Wiener, 2023-01-31) Jimenez Yeng, Luis Alberto; Rojas Roncal, Janet Bertha; Bonilla Asalde, Cesar Antonio
Work stress and quality of life of healthcare personnel during the COVID-19 pandemic and the Primary Care Center III El Agustino 2020 has gained importance in the last 3 years, due to the impact of suffering, work wear and tear, professional and personal. The general objective was to determine how work stress is related to quality of life in health personnel at the Primary Care Center III El Agustino during the COVID-19 2020 pandemic. The research method was hypothetical deductive with a quantitative, descriptive correlational approach and the research design was observational and crosssectional. The population consisted of 140 collaborators at the health center, and the survey technique was applied to the two variables: work stress and quality of life. Results: With respect to stress levels, it is evident that 47.8% of the participants who had a poor quality of life had an high level of work-related stress. Of those with a good quality of life, 26.4% had a low level of work-related stress during the COVID-19 pandemic. Conclusions: there is a significant relationship between work stress and quality of life in health professionals working at the Primary Care Center III El Agustino.