Examinando por Autor "Rolando Samaniego, Guillermo Angel"

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    Calidad de atención y satisfacción en pacientes odontológicos del puesto de salud Mollepampa I-2, Castrovirreyna - Huancavelica, Perú - 2023
    (Universidad Privada Norbert Wiener, 2024-12-27) Rolando Samaniego, Guillermo Angel; Diaz del Olmo Morey, Fernando Luis
    Objective: To determine the relationship between quality of care and satisfaction in dental patients at the Mollepampa I-2 health post, Castrovirreyna - Huancavelica, Peru - 2023. Methodology: A quantitative, correlational, applied approach and non-experimental design was used. The survey technique was executed where two questionnaires were administered to 92 patients who went to the Mollepampa I-2 health post, Castrovirreyna in Huancavelica, who received dental care. The data were analyzed using the Spearman Rho Test, according to the distribution of the data. All statistical processes were carried out with a confidence level of 95% using the statistical software SPSS v26.0. Results: A direct and moderate connection was found between tangible aspects (p=0.000; Rho= 0.512), reliability (p=0.000; Rho= 0.459) and security (p=0.000; Rho= 0.423) with satisfaction; in addition to a low relationship between responsiveness and satisfaction (p=0.000; Rho= 0.360) and between empathy and satisfaction (p=0.000; Rho= 0.363). Conclusion: A moderate relationship prevails between quality of care and satisfaction in dental patients (p=0.000; Rho= 0.560), which supports the study hypothesis, demonstrating that an improvement in the quality of dental service will lead to more satisfied patients.