Examinando por Autor "Romero Echevarria, Luis Miguel"

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    Implantación del sistema de gestión de calidad basado en la norma ISO 9001:2015 y calidad de servicio de los docentes tiempo completo de la Universidad Privada Norbert Wiener para el año 2018
    (Universidad Privada Norbert Wiener, 2018-12-13) Romero Echevarria, Luis Miguel; Fox Cortez, Julio Alonso
    The main objective of this research is to determine to what extent the implementation of the Quality Management System based on the ISO 9001: 2015 Standard influences the Quality of Service with full-time Teachers of the Private University Norbert Wiener for the year 2018. Type of research: The type of research is basic, the level of the study is explanatory. Design and method of the investigation: Of method and correlational design. Population and sample: The sample consists of 57 full-time teachers. The instrument developed by the researcher was taken, which is the QMS Questionnaire based on the ISO 9001: 2015 Standard and Quality of Service, which has 6 dimensions. Hypothesis test: In the contracting of the hypothesis the Spearman's Rho correlation coefficient is equal to 0.853, this indicates that there is a positive correlation of the independent variable SGC based on the ISO 9001: 2015 Standard with the variable Quality Service. Also, the level of significance (sig. = 0.000) is less than p value 0.05, therefore, the alternative hypothesis (Ha) is accepted and the null hypothesis (H0) is rejected. Conclusion: The influence of the SGC based on the ISO 9001: 2015 Standard on Quality of Service was determined. Likewise, the influence of Commitment with Administration and Leadership, Customer Focus and Quality Audit Systems was established at the Private University Norbert Wiener for the year 2018.