Examinando por Autor "Salazar Flores, Yescenia"

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    Gestión administrativa y su relación con la calidad de servicio en el Hospital Sub Regional de Andahuaylas, Apurímac 2023
    (Universidad Privada Norbert Wiener, 2023-07-26) Salazar Flores, Yescenia; Cuba Carbajal, Néstor
    The objective of the research is to determine the relationship between administrative management and quality of service in the subregional hospital of Andahuaylas, Apurímac 2023. study methodology: A cross-sectional and correlational study design was used for the nonexperimental type of research. 153 users made up the population, while 109 users constituted the sample. The instrument was used to collect data related to the variables administrative management and quality of service. Results: The alternative hypothesis supporting the presence of a correlation between the administrative management and service quality variables, since it is accepted on the basis of the Rho Spearman result, which was 0.745 with a significance value of 0.000. The administrative management variable and service quality showed a strong positive association, which is consistent with the general objective. Conclusion: It was found that the variable administrative management and quality of service are highly positively correlated in the subregional hospital of Andahuaylas, Apurimac 2023, that is, as administrative management increases, so does the quality of service.