Examinando por Autor "Saldaña Dávila, María Laura"

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    Gestión por procesos y calidad de atención de salud en usuarios del servicio de terapia física y rehabilitación de Tecsalud Lima 2022
    (Universidad Privada Norbert Wiener, 2022-11-23) Saldaña Dávila, María Laura; Hermoza Moquillaza, Rocío Victoria
    The study called “Management by processes and quality of health care in users of the physical therapy service in Tecsalud, Lima 2022”, aimed to determine the relationship between process management and the quality of health care in users of the physical therapy service. The study was applied, quantitative, correlational in scope and non-experimental design. The individuals involved in the study were 169 patients treated in the physical therapy service. As an instrument, the questionnaire validated by expert judgment and own elaboration was used. As results, it should be noted that there was a corelationship between process management and the dimensions of quality of care: Care opportunity, Coverage and Satisfaction. (p <0.05). It is concluded that there is a statistically significant relationship between Process Management and the Quality of Health Care in users of the physical therapy service in Tecsalud, Lima 2022 (p <0.05, Rho = 0.766).