Examinando por Autor "Samamé Trelles, Yessica Paola"

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    Gestión de suministro en productos farmacéuticos, dispositivos e insumos médicos y satisfacción de pacientes atendidos en la farmacia del Hospital Nacional Hipólito Unanue–Lima, 2022
    (Universidad Privada Norbert Wiener, 2023-05-23) Samamé Trelles, Yessica Paola; Ramos Jaco, Antonio Guillermo
    The present research aimed to determine the relationship between supply management of pharmaceutical products, devices, and medical supplies, and patient satisfaction in the pharmacy of the National Hospital Hipólito Unanue – Lima, 2022. Methodology: A basic, non-experimental, correlational-level, hypothetical-deductive study with a quantitative approach was conducted. A total sample of 365 clients was taken from a population of 6,728. The survey technique was used, applying a 20-question questionnaire: 15 questions to evaluate supply management and 5 questions to assess patient satisfaction. SPSS 25 software and the Spearman correlation test were used for statistical analysis. The instrument was validated by three experts and obtained a Cronbach's alpha of α=0.887, which is interpreted as excellent reliability. Results: Based on the instruments applied and the variables studied, the inferential analysis showed a significance level of p=0.01 and a Spearman correlation coefficient of Rho=0.580 (moderate positive). For the dimensions studied: planning showed Rho=0.465 with a significance of p=0.01, supply showed Rho=0.404 with a significance of p=0.01, and storage showed Rho=0.461 with a significance of p=0.01. Conclusion: There is a moderate positive relationship between the supply management of pharmaceutical products, devices, and medical supplies and patient satisfaction in the pharmacy of the National Hospital Hipólito Unanue, Lima 2022.