Examinando por Autor "Segura Morales, Estefany"

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    Turn of attention and evaluation of the satisfaction of the external user in the area of ​​dentistry. Establishment deprived of health Lima, 2022
    (Universidad Privada Norbert Wiener, 2023-07-10) Segura Morales, Estefany; Rojas Ortega, Raúl Antonio
    The objective was to analyze the relationship between the shift of attention and the evaluation of user satisfaction in the external patients of the dentistry department at a private health establishment in Lima in 2022. The methodology was observational, prospective, analytical, and cross-sectional; the instrument used was the SERVQUAL survey modified by MINSA, with a sample of 230 external users. Results showed that for the morning shift, the dimension with the highest satisfaction percentage was tangible aspects (85.22%), followed by reliability (85.04%). The highest dissatisfaction percentage for the morning shift was in the responsiveness dimension (24.35%), followed by security (18.04%). For the afternoon shift, the highest satisfaction percentage was in tangible aspects (87.39%), followed by empathy (87.30%). The highest dissatisfaction percentage for the afternoon shift was in the responsiveness dimension (21.09%), followed by security (16.96%). The study concluded that no statistically significant relationship was found between the shift of attention and the evaluation of satisfaction in external users of the dentistry department.