Examinando por Autor "Sosa Munares, Marina Isabel"

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    Dispensación de medicamentos en relación con la satisfacción de los usuarios en la farmacia de Consulta Externa del Hospital II Ramón Castilla Lima en tiempos de pandemia por la COVID-19, 2022
    (Universidad Privada Norbert Wiener, 2022-05-19) López Jibaja, Duberli Lorgio; Sosa Munares, Marina Isabel; Oyarce Alvarado, Elmer
    The thesis, titled "Medication Dispensing in Relation to User Satisfaction at the Outpatient Pharmacy of the Ramón Castilla Hospital II, Lima, During the COVID-19 Pandemic, 2022," had the Objective of determining how medication dispensing relates to user satisfaction. The methodology was deductive, with a quantitative approach, a basic research type, and a non-experimental, correlational, prospective, and cross-sectional design. The finite population was 301 users, and the instrument used was a 24-closed-question questionnaire. Results: 65.7% of users were in strong agreement with the professional act, 87.6% with the reception and validation of the prescription, 60.8% with the analysis and interpretation of the prescription, 88.8% with product preparation and selection, 59.8% with pharmaceutical registration, 61.1% with product delivery and information, and 61.5% were in agreement with medication stock availability. Furthermore, 82.7% were in strong agreement with responsiveness, and 98.4% with tangible elements. Conclusion: 79.1% were in strong agreement regarding the relationship between user satisfaction and medication dispensing in the pharmacy; therefore, a relationship existed between the variables.