Examinando por Autor "Suarez Chillcce, Natalia Janet"

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    Quality of nursing care and the satisfaction of the hospitalized user in the emergency service in an Ate Vitarte hospital, during the second wave of Covid-19, Lima 2021
    (Universidad Privada Norbert Wiener, 2021-09-05) Suarez Chillcce, Natalia Janet; Fernández Rengifo, Werther Fernando
    Introduction: The nursing professional is considered the backbone of the healthcare system, and the quality of care has been tested due to COVID-19, especially with the shortage of material and human resources. In such circumstances, professionalism has been paramount. The aim of this study is to determine the relationship between the quality of nursing care and patient satisfaction among hospitalized users in the emergency service of a hospital in Ate Vitarte during the second wave of COVID-19, Lima, 2021. Method: Hypothetical-deductive approach, basic study, transactional, quantitative focus, non-experimental design. The population and sample consist of 65 patients from the emergency observation service of a hospital in Ate Vitarte. The technique used is a survey. To measure the nursing care quality variable, the questionnaire modified by Moroco in 2018 will be employed. The instrument consists of 20 items with a Cronbach's alpha of 0.704. For the patient satisfaction variable, the instrument modified by Ganoza in 2018, with a Cronbach's alpha of 0.85, will be used. The data will be processed in an Excel database, and the analysis will be performed using SPSS statistical software. The results will be tested using the Chi-square test and presented in tables and figures.