Examinando por Autor "Tordoya Canales, Mariana Jhannet"

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    Calidad de servicio y satisfacción del usuario en la botica Joem Farma II durante la pandemia de COVID-19 en Lurín, 2022
    (Universidad Privada Norbert Wiener, 2023-08-02) Paico Collantes, Nora Adelaida; Tordoya Canales, Mariana Jhannet; Esteves Pairazaman, Ambrocio Teodoro
    The objective of the study was "To determine the relationship between service quality and user satisfaction at the Joem Farma II pharmacy during the COVID-19 pandemic in Lurín, 2022." The method used was hypothetical-deductive, the type was applied, with a non-experimental, cross-sectional, and correlational design. The population consisted of 1,050 residents of the district of Lurín who attended the pharmacy under study, and the sample included 282 people. Results: It was evidenced that the service quality provided by the Joem Farma II pharmacy was high at 85.1%, which led to 84.4% of the users feeling satisfied with the service provided, according to the opinions and perceptions of the respondents. The Spearman's Rho correlation test obtained a value of 0.000, indicating a relationship between the study variables. Conclusion: It was determined that there is a moderate positive statistical relationship (Sig.=0.000; Rho=0.427) between service quality and user satisfaction at the Joem Farma II pharmacy during the COVID-19 pandemic in Lurín, 2022.