Examinando por Autor "Tovar Quispe, Gisela Raisa"

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Acceso abierto
Factores sociodemográficos y satisfacción del usuario del servicio de farmacia de un hospital de Huancayo, 2022
(Universidad Privada Norbert Wiener, 2023-08-28) Tovar Quispe, Gisela Raisa; Caycho Valencia, Félix Alberto
The topic of this research: "Sociodemographic Factors and User Satisfaction of the Pharmacy Service of a Hospital in Huancayo, 2022", its general objective has to determine the sociodemographic factors related to user satisfaction of the Hospital’s pharmacy service. The research method is deductive, quantitative approach, descriptive correlational design and crosssectional one. The survey was used as a technique and the questionnaire as an instrument, which was applied to 198 users who attended the pharmacy service of the "Daniel Alcides Carrión" Regional Teaching Clinical Surgical Hospital in Huancayo. The results show: it is not determined Sociodemographic factors related to the user satisfaction of the pharmacy service at the “Daniel Alcides Carrión” Regional Teaching Clinical Surgical Hospital, 2022. Since the significance value is greater than the p-value 0.05. 63.1% of the users are at a medium level of satisfaction; followed by 27.3% at a low level. Only 9.6% of users indicated a high level of satisfaction. Satisfaction was identified according to its dimensions, the user of the pharmacy service in case of structure dimension, 77.8% of users are located at the medium level; likewise, the process dimension with 53.5% are at the medium level. Regarding the result dimension, 39.4% of users are in the low level, followed by 34.8% in the high level. No sociodemographic factors related to user satisfaction of the pharmacy service were identified in the structure, process and results dimensión, since there is no significant association (p>0.05).