Examinando por Autor "Valdéz Mamani, Janeth Angelica"

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    Calidad del servicio academico y satisfaccion de los alumnos en los centros preuniversitarios de la Región Puno, 2021
    (Universidad Privada Norbert Wiener, 2022-07-11) Valdéz Mamani, Janeth Angelica; Cabrejos Burga, Raul Eduardo
    The objective of this research is to establish the relationship between educational service quality indicators and the satisfaction of students studying in public pre-university centers in the Puno Region, 2021. The hypothetico-deductive method was used, which is quantitative in nature or applied type approach, it is field research, at a simple correlational level, cross-sectional, non-experimental. The study population consisted of 700 students who attended the pre-university course or cycle located in the Puno region. The sample size, with a margin of error of 5% and a confidence level of 95%, is 249 students. The adapted instrument was validated by means of expert judgment; in the reliability test, Cronbach's Alpha = .962 was obtained. It is concluded that there is a significant correlation between the quality of academic service and student satisfaction. In the same way, it was found that there is a positive relationship between tangible elements, reliability, responsiveness, security and empathy with the satisfaction of the students of the pre-university centers of the public sector of the Puno region.