Examinando por Autor "Vargas Barreto, José Luis"

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    Quality of nursing care and user satisfaction in the cardiology service of a national hospital – Lima 2023
    (Universidad Privada Norbert Wiener, 2024-04-07) Vargas Barreto, José Luis; Camarena Chamaya, Luis Miguel
    Introduction: The quality of nursing care is conceived as timely, personalized, humanized, continuous, and efficient care provided by nursing staff, aiming to achieve user and institutional satisfaction. Objective: To determine the relationship between the quality of nursing care and the satisfaction of hospitalized users in the cardiology service of a national hospital, Lima 2023. Methods: Quantitative, correlational, and cross-sectional study. The sample will consist of 80 patients hospitalized in the cardiology service of a national hospital in Lima. The technique to be used is a survey, and two questionnaires will be applied. The first one focuses on the quality of nursing care and consists of 35 items divided into three dimensions. To measure user satisfaction, the modified SERVQUAL questionnaire will be used, which includes 22 questions on expectations and 22 on perceptions, divided into dimensions. These instruments were adapted by Marcelo D. The collected data will be processed using SPSS 26, and the hypotheses will be tested using Spearman's correlation coefficient statistical test.