Examinando por Autor "Villanueva Ascurra, Carmen del Pilar"

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    Quality of care and satisfaction of parents of neonates, neonatal intensive care unit, José Agurto Tello hospital 2021
    (Universidad Privada Norbert Wiener, 2021-12-12) Villanueva Ascurra, Carmen del Pilar; Basurto Santillán, Ivan Javier
    Objective: To determine the relationship that exists between the quality of care and the satisfaction of the parents of newborns in the Neonatal Intensive Care Unit of the José Agurto Tello Hospital 2021. Methodology: The study will have a quantitative approach, basic type and a non-experimental cross-sectional design, descriptive correlational level. The sample will be 84 parents of newborns in the Neonatal Intensive Care Unit. The survey will be applied as a data collection technique, and the questionnaire will be used as instruments; for the quality of care, a 22-item questionnaire will be used with a Cronbach's alpha of 0.700; For the satisfaction of the parents, the Servqual questionnaire developed by Zeithaml, Parasuraman and Berry will be applied, with a Cronbach's Alpha reliability of 0.821. On the other hand, the data collection will be carried out for a period of 02 months. Once the data is collected, it will be organized in the Excel program for its quality control and corresponding organization; later it will be exported to the SPSS software version 25.0. Statistical Analysis: For the descriptive evaluation, frequency tables, measures of central tendency, and dispersion, and graphic representations will be developed; in the case of inferential results, the normality test will be applied to know which statistical test to use, whether Pearson or Spearman, where the value based on 0.05 will decide which test to use according to the normal or non-normal distribution.