Examinando por Autor "Yllú Ponce, Nancy Judith"

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    Nivel de satisfacción y la calidad de atencion percibida por el usuario externo en el servicio de ortodoncia y ortopedia maxilar de la clinica docente asistencial de la Universidad Norbert Wiener 2018
    (Universidad Privada Norbert Wiener, 2019-05-30) Nieto Perea, Patricia; Yllú Ponce, Nancy Judith; Ayala Mendivil, Ronald Espiritu
    This study evaluated the relationship between satisfaction and perceived quality of care by patients attending the orthodontics and maxillary orthopedics service at the Norbert Wiener teaching clinic in 2018. It was applied, non-experimental, cross-sectional correlational research. The sample included 100 adult patients who only received care in the orthodontics and maxillary orthopedics service. Patients completed two surveys: quality of care was evaluated using a Servqual survey, and satisfaction was evaluated using a Likert scale. Results showed a substantial correlation between external user satisfaction and the safety dimension of care quality, as staff were always kind and attentive. There was also a substantial correlation between care quality and the cognitive dimension of user satisfaction, as staff were well-trained and listened patiently. It was concluded there is a statistically significant relationship between satisfaction level and perceived quality of care.