Examinando por Autor "Zuta Aybar, Shirley Ricardina"

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    Quality of care and satisfaction of the emergency user of a hospital in Lima, 2023
    (Universidad Privada Norbert Wiener, 2023-04-30) Zuta Aybar, Shirley Ricardina; Cárdenas de Fernández, María Hilda
    Objective: Determine how the quality of care is related to user satisfaction Methodology: it will be an applied type study, correlational in scope, and with a nonexperimental design; 150 Users will be studied, who attend the emergency on average during the month of April 2023. Two standardized instruments with validity and reliability carried out in previous studies in the Peruvian environment will be applied. The data will be analyzed through inferential statistics with a non-parametric analysis, the hypotheses will be contrasted through the Sperman Rho coefficient, there will be an adequate ethical conduct respecting the autonomy of the users through the informed consent, the data will be used for research purposes only, participants will not have any physical, social and/or psychological risk.