Examinando por Materia "Basic Health Services"

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    Administrative management and the relationship with the quality of health services to the external user of the Chancay Hospital and Basic Health Services Dr. Hidalgo Atoche López, year 2022
    (Universidad Privada Norbert Wiener, 2022-06-26) Blanco Fitzcarrald, Dilcia Ruth; Pretell Aguilar, Rosa Maria
    Its purpose is to determine how administrative management is associated with the quality of the service at the research site, using a quantitative method with an observational design in addition to having the contribution of information from a sample of 104 users, this through the application of a questionnaire and a checklist called Servqual, these instruments presented high reliability with 0.908 and 0.924 reliability through a Cronbach's Alpha. On the other hand, the data collection will take place in approximately two months, which will be processed by programs such as Excel and Word, and will also be statistically analyzed by the Spss 25.0 program. Likewise, the statistical procedure is divided into two phases: the descriptive phase. and the inferential, the first being presented in bar graphs and contingency tables and in the inferential case it is developed using the Spearman test to verify the hypotheses.