Examinando por Materia "Clínica odontológica especializada"

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    (Universidad Privada Norbert Wiener, 2017) Lara Alvarez, Jefferson Jonathan; Arellano Sacramento, Cesar
    The objective of this research was to determine the level of satisfaction of patients who received dental services at the specialized dental clinic PNP-Angamos, 2016. The study was observational, cross-sectional, and descriptive. The sample consisted of 700 patients. The modified SERVQUAL instrument provided by MINSA was used to determine patient satisfaction. It was concluded that the level of satisfaction of patients who received dental services at the PNP-Angamos dental clinic in 2016 was dissatisfied (88.6%; 622 out of 702). The highest frequency of satisfied patients in the clinic was women (6%; 42 out of 317). The study concluded that the majority of patients who received dental services at the PNP-Angamos specialized dental clinic in 2016 were dissatisfied.