Examinando por Materia "Health PersonnelPersonal de Salud"
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Ítem Acceso abierto Benevolence as a strategy to strengthen trust relationships between nursing managers and healthcare staff(Universidad Privada Norbert Wiener, 2017-11-12) Ramírez Chuquizuta, Nery Luz; Mendigure Fernandez, JulioObjective: To systematize available evidence on benevolence as an effective strategy to strengthen trust relationships between nursing managers and healthcare staff. Materials and Methods: This is a systematic review of 10 articles from databases LILACS, SCIELO, MEDLINE, and PUBMED. The search was restricted to full-text articles, and the selected articles were critically reviewed, mainly consisting of descriptive and qualitative reviews from international countries. Results: Of the 10 articles reviewed, 80% (n=8/10) show that benevolence, as emotional support, is an important factor in interpersonal relationships in personnel management within organizations, facilitating trust between nursing professionals. Conclusions: Regarding the benefits for the nursing profession, benevolence is essential in fostering trust within organizations as it facilitates high performance, cooperation, and job satisfaction among workers. Health service managers should not only ensure the provision of good healthcare services but also focus on cultivating interpersonal relationships of trust with their staff and address their emotional well-being, which is facilitated by benevolence.