Examinando por Materia "Patient perception"

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(Universidad Privada Norbert Wiener, 2013) Sarco Daza, Natalia Luisa Antonia; Quintana del Solar, Carmen Inocencia
The objective of the study was to determine the level of quality of care perceived by the responsible person of pediatric dental patients treated at the Universidad Privada Norbert Wiener clinic. The study was descriptive, prospective, and cross-sectional. The population consisted of all the responsible individuals of pediatric dental patients who received care at the clinic during the second semester of 2012. The sample included 102 individuals over 18 years of age, chosen from the Clinic of the Child I and II, using simple random sampling. The SERVQHOS instrument was used, which was modified and validated. The results showed that the quality level was good in 64%, regular in 34%, and poor in a small percentage of 2%. It was also determined that dimensions related to objective quality (such as punctuality in care and staff appearance) negatively influenced the perceived quality. No differences were found in objective quality between its dimensions. The sociodemographic factor that influenced the perceived quality level was the education level, where a significant association between variables was found. It was concluded that, although there is a high level of satisfaction from the responsible individuals of pediatric dental patients, better results could be achieved by improving punctuality in care and the appearance of the clinic. Palabras clave: