Examinando por Materia "Patient satisfaction"

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(Universidad Privada Norbert Wiener, 2017) Lara Alvarez, Jefferson Jonathan; Arellano Sacramento, Cesar
The objective of this research was to determine the level of satisfaction of patients who received dental services at the specialized dental clinic PNP-Angamos, 2016. The study was observational, cross-sectional, and descriptive. The sample consisted of 700 patients. The modified SERVQUAL instrument provided by MINSA was used to determine patient satisfaction. It was concluded that the level of satisfaction of patients who received dental services at the PNP-Angamos dental clinic in 2016 was dissatisfied (88.6%; 622 out of 702). The highest frequency of satisfied patients in the clinic was women (6%; 42 out of 317). The study concluded that the majority of patients who received dental services at the PNP-Angamos specialized dental clinic in 2016 were dissatisfied.
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Factors that affect the satisfaction and continuity of prosthetic treatment from the patient's perspective during the Covid-19 pandemic.
(Universidad Privada Norbert Wiener, 2021-07-21) Nuñez Muñoz, Juan Manuel; Morante Maturana, Sara Angelica
Objective: To determine the factors that affect the satisfaction and continuity of prosthetic treatment from the patient's perspective during the COVID-19 pandemic. Material and Methods: An observational, cross-sectional, and descriptive study was conducted. The sample consisted of 101 patients, 52.5% (n=53) female and 47.5% (n=48) male, with an average age of 54.11 ± 8.5 years. A questionnaire with eleven questions measuring satisfaction was designed, including factors related to the prosthesis and care. The questionnaire was validated by expert judgment, and reliability was measured using the Cronbach's Alpha coefficient. Data were analyzed using the SPSS statistical package (version 26), with a significance level of 5%. Results: A statistically significant relationship was found between satisfaction with prosthetic treatment and the care received during the pandemic, whether in-person or through telemonitoring, as well as with the optimal use of internet communication and virtual platforms (Pearson's Chi-square test; p<0.05). Conclusion: Factors related to care and those related to the prosthesis affect the satisfaction with prosthetic treatment.
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Influence of the marketing mix (7p's) on patient satisfaction for the promotion of the American dental medical center in Santiago de Surco, Lima – 2022
(Universidad Privada Norbert Wiener, 2023-05-08) Mejia Rivera, Manuel Adolfo; Rojas Ortega, Raúl Antonio
The study aims to determine the relationship between the marketing mix (7P's) and patient satisfaction for the promotion of a dental center in Lima, 2022. The methodology employed was hypothetical-deductive, with a quantitative approach. The study was applied, non-experimental, and correlational in design. The population consisted of 400 patients who visited the Centro Médico Odontológico Americano, with a sample of 196 patients selected probabilistically by simple random sampling, who met the inclusion and exclusion criteria. The instrument used was a survey consisting of two questionnaires: the first about the marketing mix (7P’s), containing 34 questions, and the second to assess patient satisfaction, containing four questions. The content of the survey was validated through expert judgment by three professionals with Master's and Doctorate degrees. Results showed that most patients agreed with the marketing mix (7P’s), and 73% agreed with their level of satisfaction. Additionally, 17% were completely satisfied with the marketing mix. The Spearman's Rho coefficient was 0.506, and the p-value was 0.000. Conclusion: It was concluded that there is a significant relationship between the marketing mix (7P’s) and patient satisfaction, with 73% agreeing and a p-value of 0.000 (p < 0.05).
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Level of quality of attention at the Private Dental Clinic New Smile according to the perceptions and expectations of patients, Lima 2018
(Universidad Privada Norbert Wiener, 2019-05-31) Mitma Prado, Noner; Nazario Riquero, Renzo Nicolás
This research aimed to evaluate the quality of care from patients' perspectives at the private dental clinic Nueva Sonrisa, considering both their perceptions and expectations. The study was observational, descriptive, prospective, and cross-sectional. The sample size consisted of 134 patients aged 22 to 39 years, who completed the SERVQUAL instrument, which is designed to assess the "service quality" provided by businesses. Results: It was observed that 58.3% of satisfied patients were aged between 22 and 27 years, with a significant relationship found. Regarding gender, 44.2% were men and 55.8% were women, with no significant relationship identified. Additionally, approximately 83% of the patients were recurring clients. Conclusion: The majority of patients expressed satisfaction with the service provided at the private dental clinic Nueva Sonrisa.
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Level of satisfaction in dental teleconsultation versus care face-to-face in the patients of the private clinic Dentilike during the pandemic 2021
(Universidad Privada Norbert Wiener, 2023-04-20) Morante Achong, Maria Dolores; Llerena Meza De Pastor, Verónica
Objective: To evaluate the level of satisfaction with tele-dental consultation versus in-person dental care in patients at Dentilike clinic during the 2021 pandemic. Methodology: Applied research with an observational design, cross-sectional and analytical. The sample consisted of all patients over 18 years old who visited the Dentilike dental center in Lima during October and November 2021. A simple random probability sampling method was used, based on the finite sample size formula, resulting in a sample size of 169. Two types of validated questionnaires were used to measure the level of satisfaction with teleconsultation and in-person consultations. The data were analyzed after coding and creating an Excel data matrix, processed using a PC with the INTEL CORE I5 operating system and SPSS version 26. The variables were analyzed using descriptive statistics, frequencies, and percentages with a significance level of 0.05%. Results: 44.4% of those evaluated in teleconsultation reported high satisfaction, compared to 48.5% of those evaluated in in-person consultations, with both groups presenting high levels of satisfaction.
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Quality of service in the dental care received, in the inhabitants of the C.P. from Pochccota who attend the Hugo Pesce Pescetto hospital in Andahuaylas - Apurimac 2021.
(Universidad Privada Norbert Wiener, 2022-05-07) Alegría Córdova, Sandra Evelin; Garavito Chang, Enna Lucila
Quality is essential in any human activity, and health services are no exception, becoming an increasingly necessary requirement in both public and private institutions. This is the case for the dental profession and the care provided by professionals in this field, particularly at the Hugo Pesce Pescetto Hospital in the city of Andahuaylas, Apurímac department, in 2021. Objective: To determine the quality of dental care received by the population of the Pochccota population center who attend the Hugo Pesce Pescetto Hospital in Andahuaylas, Apurímac, in 2021. Material and Methods: A descriptive, prospective survey-based study will be conducted, with a sample of 365 residents of the Pochccota population center who attend outpatient services at the Hugo Pesce Pescetto Hospital's dentistry service. The study will assess their perception of the quality of care received and their satisfaction. Statistically, the frequency and percentage of the data will be determined using statistical significance in SPSS. Reliability will be determined using the chi-square method or Cronbach's alpha. A background database will be created in Excel 2020 software, and will be transferred to IBM SPSS Statistics version 25 for further analysis.