Examinando por Materia "Quality of care"

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(Universidad Privada Norbert Wiener, 2013) Sarco Daza, Natalia Luisa Antonia; Quintana del Solar, Carmen Inocencia
The objective of the study was to determine the level of quality of care perceived by the responsible person of pediatric dental patients treated at the Universidad Privada Norbert Wiener clinic. The study was descriptive, prospective, and cross-sectional. The population consisted of all the responsible individuals of pediatric dental patients who received care at the clinic during the second semester of 2012. The sample included 102 individuals over 18 years of age, chosen from the Clinic of the Child I and II, using simple random sampling. The SERVQHOS instrument was used, which was modified and validated. The results showed that the quality level was good in 64%, regular in 34%, and poor in a small percentage of 2%. It was also determined that dimensions related to objective quality (such as punctuality in care and staff appearance) negatively influenced the perceived quality. No differences were found in objective quality between its dimensions. The sociodemographic factor that influenced the perceived quality level was the education level, where a significant association between variables was found. It was concluded that, although there is a high level of satisfaction from the responsible individuals of pediatric dental patients, better results could be achieved by improving punctuality in care and the appearance of the clinic. Palabras clave:
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Categorization and quality of care of dental offices in the city of Huacho, 2021
(Universidad Privada Norbert Wiener, 2022-01-24) Delgado Sanchez, Alexis; Araujo Farje, Jessica Jazmin
The purpose of this research was to establish the relationship between the categorization of dental clinics and the quality of care in the city of Huacho, 2021. Materials and Methods: This is a basic study with a quantitative approach, prospective cross-sectional design, descriptive, and non-experimental design. A total of 119 patients treated in 5 dental clinics in Huacho in 2021 were evaluated. The survey technique was used with a questionnaire that included a series of questions designed on a Likert scale, focusing on the quality of care. The statistical analysis used the Chi-square test. Results: Regarding the quality of care received according to the Minsa categorization, patients who reported high quality care were 30.3% (36 patients) at categorized clinics and 19.3% (23 patients) at non-categorized clinics, showing a significant association between the variables. Conclusions: There is a very weak but statistically significant positive relationship between the categorization of dental clinics and the quality of care in the city of Huacho, 2021.
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Level of quality of attention at the Private Dental Clinic New Smile according to the perceptions and expectations of patients, Lima 2018
(Universidad Privada Norbert Wiener, 2019-05-31) Mitma Prado, Noner; Nazario Riquero, Renzo Nicolás
This research aimed to evaluate the quality of care from patients' perspectives at the private dental clinic Nueva Sonrisa, considering both their perceptions and expectations. The study was observational, descriptive, prospective, and cross-sectional. The sample size consisted of 134 patients aged 22 to 39 years, who completed the SERVQUAL instrument, which is designed to assess the "service quality" provided by businesses. Results: It was observed that 58.3% of satisfied patients were aged between 22 and 27 years, with a significant relationship found. Regarding gender, 44.2% were men and 55.8% were women, with no significant relationship identified. Additionally, approximately 83% of the patients were recurring clients. Conclusion: The majority of patients expressed satisfaction with the service provided at the private dental clinic Nueva Sonrisa.
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Patients' perception of the quality of care and overpopulation of dental offices located in the periphery of the Ceres Market, year 2018
(Universidad Privada Norbert Wiener, 2019-11-20) Meléndez Torres, Elizabet Liliana; Girano Castaños, Jorge Alberto
The objective of this research was to determine patients' perception of the quality of care and overcrowding in dental offices located on the outskirts of the Ceres Market, 2018. This study was non-experimental, descriptive, prospective, observational, and cross-sectional, based on data collection through two previously validated questionnaires, applied to eighty patients who were treated in the dental offices located on the outskirts of the Ceres Market. The results determined that there was a "moderate" quality of care (45%), and also a "moderate" overcrowding of dental offices in the vicinity of the Ceres Market. Regarding the dimensions of quality in relation to the perception of overcrowding, the following was determined: There is a lack of reliability in the care (75%), poor response capacity (88.8%), regular empathy (61.3%), moderate tangible aspects (38.75%), and regular safety of care (47.5%). It was concluded that the perception of the quality of care provided to patients and the overcrowding of dental offices located on the outskirts of the Ceres Market was "moderate" in 2018.