Examinando por Materia "Satisfacción del paciente"

Mostrando 1 - 20 de 22

Acceso abierto

(Universidad Privada Norbert Wiener, 2017) Lara Alvarez, Jefferson Jonathan; Arellano Sacramento, Cesar
The objective of this research was to determine the level of satisfaction of patients who received dental services at the specialized dental clinic PNP-Angamos, 2016. The study was observational, cross-sectional, and descriptive. The sample consisted of 700 patients. The modified SERVQUAL instrument provided by MINSA was used to determine patient satisfaction. It was concluded that the level of satisfaction of patients who received dental services at the PNP-Angamos dental clinic in 2016 was dissatisfied (88.6%; 622 out of 702). The highest frequency of satisfied patients in the clinic was women (6%; 42 out of 317). The study concluded that the majority of patients who received dental services at the PNP-Angamos specialized dental clinic in 2016 were dissatisfied.
Acceso abierto
Calidad de atención y satisfacción de los pacientes atenidos en el servicio de odontología del Centro de Salud Nueva Esperanza. Lima, 2022
(Universidad Privada Norbert Wiener, 2022-11-29) Manrique Lezama, Patricia Rosario; Hermoza Moquillaza, Rocio Victoria
El presente estudio tuvo como propósito determinar la relación de la calidad de atención con la satisfacción de los pacientes que acuden al servicio de odontología del Centro de Salud “Nueva Esperanza”. Lima, 2022. Material y Método: Se realizó un estudio con enfoque cuantitativo, tipo observacional y transversal. La muestra fue de 156 pacientes; en quienes, se aplicó la técnica de encuesta mediante dos cuestionarios: Un cuestionario de calidad de atención medida con la escala de SERVQUAL y un cuestionario de satisfacción el usuario, ambos validados previamente y con un nivel de confiabilidad alto. Resultados: La calidad atención en su mayoría tuvo un nivel regular en un 41,4%; y la satisfacción del usuario un nivel satisfecho en un 38,2%. Las dimensiones: Elementos tangibles, Fiabilidad, Capacidad de respuesta, Seguridad y Empatía obtuvieron relación estadísticamente significativa con la satisfacción del usuario (p<0.05); y una correlación de Spearman positiva moderada. Conclusión: La calidad de atención tiene relación estadísticamente significativa con la satisfacción de los pacientes atendidos en el área de odontología del Centro de Salud “Nueva Esperanza”.
Acceso abierto
Calidad del cuidado de enfermería y satisfacción del paciente en los servicios de hospitalización de la clínica Ricardo Palma, Lima - Perú, 2019.
(Universidad Privada Norbert Wiener, 2020-06-30) Marcelo Mallqui, Danny Daniel; Bonilla Asalde, Cesar Antonio
El presente estudio “Calidad del cuidado de enfermería y la Satisfacción del paciente en los servicios de hospitalización de la Clínica Ricardo Palma Lima Perú 2019“, se planteó como objetivo: Determinar la relación entre la calidad del cuidado de enfermería y la satisfacción del paciente. Material y Método: El estudio es de tipo aplicativo, enfoque cuantitativo, alcance correlacional, diseño no experimental y de corte transversal. La población total fue de 120 pacientes hospitalizados. Se utilizaron dos instrumentos de escala tipo Likert. Resultados: Existe una correlación positiva significativa entre las variables calidad del cuidado de enfermería y satisfacción del paciente, con un coeficiente de correlación de 0.878. Conclusiones: Se evidencia que existen relaciones positivas significativas entre las dimensiones de la calidad del cuidado de enfermería y la satisfacción del paciente, mostrando coeficientes de relación de 0.891, 0.863 y 0.881 para las relaciones de satisfacción con la dimensión humana, técnico científica y entorno respectivamente. Estas estadísticas evidencian la consecuencia favorable de brindar un cuidado con calidad de enfermería en la satisfacción de los pacientes. No obstante, es necesario monitorear y supervisar estos procesos para mantener o mejorar la atención hacia los pacientes.
Acceso abierto
Calidad del cuidado y nivel de satisfacción de pacientes oncológicos del Instituto Nacional de Enfermedades Neoplásicas, 2023
(Universidad Norbert Wiener, 2023-09-25) Lluén Pisfil, Sonia del Pilar; Millones Gomez, Segundo Germán
Objetivo: Determinar la relación entre la calidad del cuidado y el nivel de satisfacción de los pacientes oncológicos del Instituto Nacional de Enfermedades Neoplásicas en el año 2023. Métodos: De tipo hipotético - deductivo, cuantitativo, no experimental y alcance correlacional. La muestra estuvo conformada por 153 pacientes oncológicos a quienes se les aplicaron dos instrumentos. Resultados: Respecto a la relación entre calidad del cuidado de enfermería y satisfacción de los pacientes se obtuvo un coeficiente de correlación Rho de Spearman igual a 0,812 y se halló una significancia de p<0.05. Respecto a la correlación entre cada una de las dimensiones de la calidad del cuidado de enfermería y el nivel de satisfacción de los pacientes oncológicos se obtuvieron valores del Rho Spearman positivos y significancia p<0,05. Conclusión: Existe relación significativa muy buena entre la calidad del cuidado de enfermería y el nivel de satisfacción de los pacientes oncológicos. Asimismo, existe relación significativa entre las dimensiones de la calidad del cuidado de enfermería y el nivel de satisfacción de los pacientes oncológicos del Instituto Nacional de Enfermedades Neoplásicas
Acceso abierto
Factors that affect the satisfaction and continuity of prosthetic treatment from the patient's perspective during the Covid-19 pandemic.
(Universidad Privada Norbert Wiener, 2021-07-21) Nuñez Muñoz, Juan Manuel; Morante Maturana, Sara Angelica
Objective: To determine the factors that affect the satisfaction and continuity of prosthetic treatment from the patient's perspective during the COVID-19 pandemic. Material and Methods: An observational, cross-sectional, and descriptive study was conducted. The sample consisted of 101 patients, 52.5% (n=53) female and 47.5% (n=48) male, with an average age of 54.11 ± 8.5 years. A questionnaire with eleven questions measuring satisfaction was designed, including factors related to the prosthesis and care. The questionnaire was validated by expert judgment, and reliability was measured using the Cronbach's Alpha coefficient. Data were analyzed using the SPSS statistical package (version 26), with a significance level of 5%. Results: A statistically significant relationship was found between satisfaction with prosthetic treatment and the care received during the pandemic, whether in-person or through telemonitoring, as well as with the optimal use of internet communication and virtual platforms (Pearson's Chi-square test; p<0.05). Conclusion: Factors related to care and those related to the prosthesis affect the satisfaction with prosthetic treatment.
Acceso abierto
Family satisfaction of the patients of the adult intensive care unit of the Daniel Alcides Carrion hospital.
(Universidad Privada Norbert Wiener, 2020-11-22) Lazo Pérez, Angel Andrea; Bastidas Solis, Miriam Cecilia
The approach of the study is quantitative, and the methodological design is a descriptive cross-sectional research. Taking into account non-probabilistic convenience sampling, and based on monthly patient frequency statistics from the service, it was determined that this research will consider a sample of 50 relatives of patients hospitalized in the ICU of the Hospital Nacional Daniel Alcides Carrión during the periods of June, July, and August, who meet the inclusion and exclusion criteria, respectively. The data collection technique will be the interview, and the data collection instrument will be the FS-ICU questionnaire, consisting of 24 items, which evaluates two dimensions: satisfaction with care and satisfaction with decision-making in the care of critically ill patients. Ethical aspects such as autonomy, beneficence, non-maleficence, and justice will be considered.
Acceso abierto
“Gestión de calidad para mejorar el tiempo de espera en la atención de consulta externa de un centro médico, Lima 2023”,
(Universidad Privada Norbert Wiener, 2023-11-04) Jovita, Alejandro Ancco; Cáceres Trigoso, Jorge Ernesto
El presente trabajo de investigación tuvo como propósito determinar como la Gestión de la Calidad de Servicio mejora el tiempo de espera en la atención de consulta externa de un centro médico en Lima, 2023. Se utilizó una metodología de enfoque cuantitativo de diseño pre experimental, de tipo aplicado y empleando el método deductivo. La población y muestra estuvo conformada por 360 pacientes del centro médico, utilizando para la recolección de datos la técnica de la encuesta y como instrumento un cuestionario en base al modelo SERVQUAL, que permitió medir la satisfacción de los pacientes antes y después de aplicada la estrategia de gestión de calidad. También se utilizó para medir el tiempo de espera la ficha de observación con la cual se registró los tiempos de espera de los pacientes en un pre test y en un post test. Para la obtención de los resultados se utilizó el SPSS versión 26, con la cual se recodificó los datos de la escala de Likert del cuestionario para obtener los resultados de la prueba de normalidad con la cual se determinó utilizar la prueba de Kolmogorov-Smirnov para el contraste de las hipótesis dado que se trataron de pruebas no paramétricas. Se llegó a la conclusión general que la aplicación de las estrategias de la Gestión de la Calidad de Servicio mejoró el tiempo de espera en la atención de consulta externa de un centro médico en Lima, 2023, reduciendo el tiempo de espera en 22,65% y la dispersión de los tiempos de espera disminuyó en 0,48 %.
Acceso abierto
Influence of the marketing mix (7p's) on patient satisfaction for the promotion of the American dental medical center in Santiago de Surco, Lima – 2022
(Universidad Privada Norbert Wiener, 2023-05-08) Mejia Rivera, Manuel Adolfo; Rojas Ortega, Raúl Antonio
The study aims to determine the relationship between the marketing mix (7P's) and patient satisfaction for the promotion of a dental center in Lima, 2022. The methodology employed was hypothetical-deductive, with a quantitative approach. The study was applied, non-experimental, and correlational in design. The population consisted of 400 patients who visited the Centro Médico Odontológico Americano, with a sample of 196 patients selected probabilistically by simple random sampling, who met the inclusion and exclusion criteria. The instrument used was a survey consisting of two questionnaires: the first about the marketing mix (7P’s), containing 34 questions, and the second to assess patient satisfaction, containing four questions. The content of the survey was validated through expert judgment by three professionals with Master's and Doctorate degrees. Results showed that most patients agreed with the marketing mix (7P’s), and 73% agreed with their level of satisfaction. Additionally, 17% were completely satisfied with the marketing mix. The Spearman's Rho coefficient was 0.506, and the p-value was 0.000. Conclusion: It was concluded that there is a significant relationship between the marketing mix (7P’s) and patient satisfaction, with 73% agreeing and a p-value of 0.000 (p < 0.05).
Acceso abierto
Level of quality of attention at the Private Dental Clinic New Smile according to the perceptions and expectations of patients, Lima 2018
(Universidad Privada Norbert Wiener, 2019-05-31) Mitma Prado, Noner; Nazario Riquero, Renzo Nicolás
This research aimed to evaluate the quality of care from patients' perspectives at the private dental clinic Nueva Sonrisa, considering both their perceptions and expectations. The study was observational, descriptive, prospective, and cross-sectional. The sample size consisted of 134 patients aged 22 to 39 years, who completed the SERVQUAL instrument, which is designed to assess the "service quality" provided by businesses. Results: It was observed that 58.3% of satisfied patients were aged between 22 and 27 years, with a significant relationship found. Regarding gender, 44.2% were men and 55.8% were women, with no significant relationship identified. Additionally, approximately 83% of the patients were recurring clients. Conclusion: The majority of patients expressed satisfaction with the service provided at the private dental clinic Nueva Sonrisa.
Acceso abierto
Level of satisfaction in dental teleconsultation versus care face-to-face in the patients of the private clinic Dentilike during the pandemic 2021
(Universidad Privada Norbert Wiener, 2023-04-20) Morante Achong, Maria Dolores; Llerena Meza De Pastor, Verónica
Objective: To evaluate the level of satisfaction with tele-dental consultation versus in-person dental care in patients at Dentilike clinic during the 2021 pandemic. Methodology: Applied research with an observational design, cross-sectional and analytical. The sample consisted of all patients over 18 years old who visited the Dentilike dental center in Lima during October and November 2021. A simple random probability sampling method was used, based on the finite sample size formula, resulting in a sample size of 169. Two types of validated questionnaires were used to measure the level of satisfaction with teleconsultation and in-person consultations. The data were analyzed after coding and creating an Excel data matrix, processed using a PC with the INTEL CORE I5 operating system and SPSS version 26. The variables were analyzed using descriptive statistics, frequencies, and percentages with a significance level of 0.05%. Results: 44.4% of those evaluated in teleconsultation reported high satisfaction, compared to 48.5% of those evaluated in in-person consultations, with both groups presenting high levels of satisfaction.
Acceso abierto
Medidas de bioseguridad y satisfacción de los pacientes del servicio odontológico, Hospital Nacional Guillermo Almenara Irigoyen, Lima 2023
(Universidad Norbert Wiener, 2024-04-05) De La Cruz Rivera, Carmen Yuliana; Soto De La Cruz, Liliana Lidia; Vargas Merino, Jorge Alberto
Esta investigación tuvo como objetivo general determinar la influencia de las medidas de bioseguridad en la satisfacción de los pacientes del servicio odontológico, Hospital Nacional Guillermo Almenara Irigoyen, Lima 2023. La investigación tuvo una metodología aplicada, con un método hipotético - deductivo, cuantitativo, no experimental y explicativa. La población del estudio fueron los pacientes del Servicio de Odontología de un Hospital de Lima, cuya muestra es de 249 pacientes. La encuesta y el cuestionario fueron validados con su respectiva consistencia alfa de cronbach. De esta manera, la conclusión general a la que arriba esta investigación es que las Medidas de bioseguridad influyen significativamente en la Satisfacción del paciente del servicio de odontología del Hospital Nacional Guillermo Almenara Irigoyen. Por lo tanto, cuando exista la correcta aplicación de las Medidas de bioseguridad existirá como consecuencia una buena Satisfacción del paciente; asimismo, en cuanto a las hipótesis específicas también se comprueban, por ello, las barreras de protección física, el proceso de desinfección y limpieza, el proceso de esterilización de instrumental y el Manejo de residuos si tienen una influencia en la satisfacción del paciente, por lo tanto, se comprueban todas las hipótesis en este estudio.
Acceso abierto
Nursing care related to the level of satisfaction of the external user of the day surgery area in a private entity. Lima- 2021
(Universidad Privada Norbert Wiener, 2021-12-10) Guerrero Saravia, María del Rosario; Gonzales Saldaña, Susan Haydee
Nursing care is the central focus of the nursing profession, conceptualized as a group of activities performed by the nurse during patient care and attention. Additionally, the level of patient satisfaction is an indicator that validates nursing care. Objective: To determine the relationship between nursing care and the level of satisfaction of external users in the day surgery area of a private institution in Lima, 2021. Materials and methods: This study follows a descriptive design, with a quantitative approach, correlational level, and non-experimental nature. The sample consisted of 80 post-operative external users from the day surgery area. Two validated instruments were applied: the first to measure nursing care, which had 24 items, and the second to measure user satisfaction, which had 19 items. The data were analyzed using the SPSS program. Results: The analysis revealed that 45.0% of external users rated nursing care as moderately favorable, while 35.0% rated their satisfaction level as regular. Regarding the dimensions of nursing care: Human dimension: 42.5% rated it as unfavorable. Timeliness dimension: 42.5% rated it as moderately favorable. Continuity dimension: 56.3% rated it as moderately favorable. Safety dimension: 41.3% rated it as favorable. In all four dimensions, the level of satisfaction was rated as regular. To determine the correlation between nursing care and the level of satisfaction, the Pearson Chi-square (X2) test was applied, yielding a p-value of ≤ 0.05, indicating statistical significance. Conclusion: It is concluded that there is a relationship between nursing care and the level of satisfaction of external users in the day surgery area of a private institution in Lima, 2021.
Acceso abierto
Quality of nursing care and its relation with the patient satisfaction in the emergency area of a hospital of Lima 2024
(Universidad Privada Norbert Wiener, 2024-07-12) Leyva Villalva, Liz Magaly; Mori Castro, Jaime Alberto
The present research, titled "Quality of Nursing Care and Its Relationship with Patient Satisfaction in a Hospital in Lima – 2024," aimed to determine the relationship between the quality of nursing care and patient satisfaction in the Emergency Area. The methodology used was quantitative, non-experimental, cross-sectional, with a correlational level of analysis. For the sample calculation, the simple random non-probabilistic method was applied, resulting in a sample size of 78. Two questionnaires were used: one with 20 items to evaluate the variable "quality of care" and another with 10 items to measure the variable "patient satisfaction." After hypothesis testing, the correlation coefficient between the variables "strategic direction" and "job performance" was found to be 0.762, indicating a moderate positive correlation. Additionally, the bilateral significance value was 0.000, leading to the rejection of the null hypothesis. It was concluded that the quality of care is related to patient satisfaction.
Acceso abierto
Quality of nursing care and its relationship with postoperative patient satisfaction in the Surgery Service of a Hospital in Piura, 2024
(Universidad Privada Norbert Wiener, 2024-06-09) Aranda Sánchez, Juana René; Mori Castro, Jaime Alberto
The main purpose of this research project is to analyze the relationship between the quality of nursing care and the satisfaction of postoperative patients in the Surgery Service of a Hospital in Piura during the year 2023. The sample will consist of 90 patients who have undergone general surgery in said hospital. The hypothetical-deductive approach, characteristic of quantitative research, will be employed to identify specific aspects of the studied reality. Data collection will be carried out through surveys, using instruments such as a nursing care quality questionnaire, validated with a binomial test result of 0.070 and a reliability of 0.798 measured by Cronbach's Alpha, and another instrument on patient satisfaction with a reliability of 0.93 measured by Cronbach's Alpha. For data processing and analysis, a specific statistical program will be used.
Acceso abierto
Quality of nursing care and its relationship with the degree of satisfaction in hospitalized users at Hospital Octavio Mongrut, Lima, 2024
(Universidad Privada Norbert Wiener, 2024-06-09) Moran Villafuerte, Guisela Lizbeth; Mori Castro, Jaime Alberto
The research work aims to identify the relationship between the level of satisfaction with nursing care in patients hospitalized at Hospital Octavio Mongrut, Lima, in 2024. Materials and Methods: A basic research project will be conducted with an observational and quantitative approach, at a correlational and cross-sectional level, involving a sample of 86 emergency hospitalized users from Hospital Octavio Mongrut. Two questionnaires will be administered using the survey technique: the "Caring Assessment Instrument" (Care-Q), which evaluates the level of satisfaction in its dimensions: Accessibility, Anticipation, Explanation and Facilitation, Comfort, Trust Relationship, Monitoring, and Follow-Up, and the evaluation format developed by Rondón AM and Salazar DR, which assesses nursing care in the following dimensions: Human Treatment, Timeliness of Care, Standardized Nursing Care, and Clarity of Information.
Acceso abierto
Quality of nursing care and user satisfaction in the post anesthetic recovery unit of a national hospital, 2024
(Universidad Privada Norbert Wiener, 2024-06-23) Liberatore González, María Mercedes; Morillo Acasio, Berlina Del Rosario
Objective: To determine the relationship between nursing care quality and user satisfaction in the post-anesthesia recovery unit of the Hospital, 2024. Method: Hypothetical-deductive, non-experimental design, with a quantitative, descriptive, applied, correlational, and cross-sectional approach. The sample will consist of 80 patients. The research instruments include the user satisfaction questionnaire based on the service performance model (SERVPERF), which will measure the satisfaction with care perceived by the nursing professional working in the area, and the survey that will assess the quality of nursing care, both of which have already been validated. Both instruments have a high level of reliability: 0.79807 in Cronbach's alpha for the nursing care quality survey and 0.932 in Cronbach's alpha for the user satisfaction questionnaire. Data will be collected over approximately 30 minutes per participant. For analysis and interpretation, tables and graphs will be used. For hypothesis testing, Spearman's test will be employed as the statistical estimation, with a 95% confidence level and a 5% error margin, which will be presented in the contingency table for both variables.
Acceso abierto
Quality of service in the dental care received, in the inhabitants of the C.P. from Pochccota who attend the Hugo Pesce Pescetto hospital in Andahuaylas - Apurimac 2021.
(Universidad Privada Norbert Wiener, 2022-05-07) Alegría Córdova, Sandra Evelin; Garavito Chang, Enna Lucila
Quality is essential in any human activity, and health services are no exception, becoming an increasingly necessary requirement in both public and private institutions. This is the case for the dental profession and the care provided by professionals in this field, particularly at the Hugo Pesce Pescetto Hospital in the city of Andahuaylas, Apurímac department, in 2021. Objective: To determine the quality of dental care received by the population of the Pochccota population center who attend the Hugo Pesce Pescetto Hospital in Andahuaylas, Apurímac, in 2021. Material and Methods: A descriptive, prospective survey-based study will be conducted, with a sample of 365 residents of the Pochccota population center who attend outpatient services at the Hugo Pesce Pescetto Hospital's dentistry service. The study will assess their perception of the quality of care received and their satisfaction. Statistically, the frequency and percentage of the data will be determined using statistical significance in SPSS. Reliability will be determined using the chi-square method or Cronbach's alpha. A background database will be created in Excel 2020 software, and will be transferred to IBM SPSS Statistics version 25 for further analysis.
Acceso abierto
The rationing of nursing care in the relation to adverse events and satisfaction of the patient
(Universidad Privada Norbert Wiener, 2018-11-04) Enciso Gutiérrez, Clara Ynes; Sanchez Candia, Esther Vicenta; Pretell Aguilar, Rosa Maria
Objective: Systematize the evidence on nursing care rationing in relation to adverse events and patient satisfaction. Materials and Methods: The systematic review evaluated 10 scientific articles found in the databases: Scielo, Epistemonikos, Google Scholar, where we found 10 full-text scientific evidences. The search was restricted, and the selected articles were subjected to critical reading, using the GRADE evaluation to identify their level of evidence and recommendations. The selection of the 10 scientific research articles included: Descriptive correlational 40% (4/10), cross-sectional 30% (3/10), cross-sectional observational 20% (2/10), exploratory descriptive correlational 10% (1/10). The evidence found came from: USA 30%, Canada 20%, Mexico 20%, Switzerland 20%, and Spain 10%. Results: 100% of the found evidence indicates that nursing care rationing is related to quality of care, adverse events, and patient satisfaction. Quality of care 39%, patient satisfaction 33.5%, adverse events 16.5%, and patient safety 11%. Conclusions: Nursing care rationing is related to adverse events and patient satisfaction. All the evidence shows that frequently omitted nursing actions include: Basic nursing care, quality of care, patient satisfaction, adverse events, emotional support, work environment, discharge preparation, patient education to parents, and individual care are most affected.
Acceso abierto
Relación entre las buenas prácticas de prescripción y la satisfacción de los pacientes atendidos en la farmacia Campo Sol en el distrito de Lurigancho, Lima 2022
(Universidad Norbert Wiener, 2023-03-17) Porras Paucarchuco, Emelin Susi; Sáenz López, Ronald Omar; Parreño Tipian, Juan Manuel
El presente trabajo de investigación tiene por objetivo central determinar cómo las Buenas Prácticas de Prescripción se relacionan con la Satisfacción de los pacientes atendidos en la Farmacia Campo Sol en Carapongo, distrito de Lurigancho, Lima, 2022. Metodología: Pare alcanzar tal objetivo se desarrolló el estudio bajo un enfoque de investigación cuantitativa, utilizando los datos en un nivel descriptivo y con uso de correlaciones estadísticas, de manera transversal por estudiar las variables en un periodo específico de tiempo, de diseño observacional o no experimental y de tipo aplicado por contrastar las hipótesis alternas con la realidad. Resultados: Como resultado principal se logró observar que las Buenas Prácticas de Prescripción no se relacionan de manera significativa con la Satisfacción de los pacientes atendidos en la Farmacia Campo Sol en Carapongo, distrito de Lurigancho, Lima, 2022 (p=0,056; r=0,130). Conclusiones: Los resultados hallados explican que los altos niveles de las BPP no es un factor que interviene significativamente en los niveles medios de la variable ‘Satisfacción del paciente’, ni tampoco en una de sus tres dimensiones, resultando que la dimensión: ‘Calidad de Atención de los Servicios de Salud’ (p=0,000; r=0,253) y ‘Condiciones de los Servicios de Salud’ (p=0,040; r=0,140) en los pacientes atendidos en la Farmacia Campo Sol en Carapongo, distrito de Lurigancho, Lima, 2022.
Acceso abierto
Satisfacción del paciente y la calidad de atención del Servicio de Laboratorio Clínico en el Hospital de la Solidaridad Tacna, enero del 2018.
(Universidad Privada Norbert Wiener, 2018-07-20) Calderón Pardo, Renatto; Ayala Mendivil, Ronald Espiritu
El estudio fue una investigación de tipo aplicada, de enfoque cuantitativo y de un nivel correlacional, de diseño no experimental - transversal. La población estuvo formada por pacientes de nacionalidad peruana y extranjera atendidos en el servicio de laboratorio clínico con una muestra de 227 pacientes, a los cuales se les administró un cuestionario de Satisfacción del paciente adaptado del modelo SERVQUAL y uno de calidad de atención basado en las dimensiones de la calidad de autoría propia, contando con validez y un alto nivel de confiabilidad. Las conclusiones precisaron que el nivel de Satisfacción del paciente tiene relación con la calidad de atención del servicio de laboratorio clínico y sus diferentes dimensiones.