Examinando por Materia "Satisfacción en atención presencial"

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    Level of satisfaction in dental teleconsultation versus care face-to-face in the patients of the private clinic Dentilike during the pandemic 2021
    (Universidad Privada Norbert Wiener, 2023-04-20) Morante Achong, Maria Dolores; Llerena Meza De Pastor, Verónica
    Objective: To evaluate the level of satisfaction with tele-dental consultation versus in-person dental care in patients at Dentilike clinic during the 2021 pandemic. Methodology: Applied research with an observational design, cross-sectional and analytical. The sample consisted of all patients over 18 years old who visited the Dentilike dental center in Lima during October and November 2021. A simple random probability sampling method was used, based on the finite sample size formula, resulting in a sample size of 169. Two types of validated questionnaires were used to measure the level of satisfaction with teleconsultation and in-person consultations. The data were analyzed after coding and creating an Excel data matrix, processed using a PC with the INTEL CORE I5 operating system and SPSS version 26. The variables were analyzed using descriptive statistics, frequencies, and percentages with a significance level of 0.05%. Results: 44.4% of those evaluated in teleconsultation reported high satisfaction, compared to 48.5% of those evaluated in in-person consultations, with both groups presenting high levels of satisfaction.