Examinando por Materia "Service quality"

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    Quality of service in the dental care received, in the inhabitants of the C.P. from Pochccota who attend the Hugo Pesce Pescetto hospital in Andahuaylas - Apurimac 2021.
    (Universidad Privada Norbert Wiener, 2022-05-07) Alegría Córdova, Sandra Evelin; Garavito Chang, Enna Lucila
    Quality is essential in any human activity, and health services are no exception, becoming an increasingly necessary requirement in both public and private institutions. This is the case for the dental profession and the care provided by professionals in this field, particularly at the Hugo Pesce Pescetto Hospital in the city of Andahuaylas, Apurímac department, in 2021. Objective: To determine the quality of dental care received by the population of the Pochccota population center who attend the Hugo Pesce Pescetto Hospital in Andahuaylas, Apurímac, in 2021. Material and Methods: A descriptive, prospective survey-based study will be conducted, with a sample of 365 residents of the Pochccota population center who attend outpatient services at the Hugo Pesce Pescetto Hospital's dentistry service. The study will assess their perception of the quality of care received and their satisfaction. Statistically, the frequency and percentage of the data will be determined using statistical significance in SPSS. Reliability will be determined using the chi-square method or Cronbach's alpha. A background database will be created in Excel 2020 software, and will be transferred to IBM SPSS Statistics version 25 for further analysis.