Examinando por Materia "Toma de Decisiones"

Mostrando 1 - 8 de 8

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Burnout syndrome and job satisfaction in health personnel who work in the mental health service of a hospital in Ayacucho, 2021
(Universidad Privada Norbert Wiener, 2022-12-18) Laurente Coronado, Yovana; Arevalo Marcos, Rodolfo Amado
In health personnel, multiple risk components pre-exist that increase the vulnerability of suffering burnout, coping with pain, the death of people based on the performance of their work, as well as the lack of autonomy and in some cases of authority have an impact on the decisions, working quickly and even more so with long hours of work, as well as versatile tasks, exposure to health hazards, inadequate circumstances at work, insufficient wages, as well as little support from society. This research work will be carried out with the purpose of determining the relationship between job satisfaction and burnout syndrome in health personnel who work in the Mental Health service of a Hospital in Ayacucho, 2021. The research has a quantitative approach. basic type, cross-sectional observational design. The population group will be made up of 32 personnel who work in the Mental Health service. For data collection, questionnaires will be used for both variables, prior to this with permission and respective consent of the informed consent of the collaborators, the first questionnaire consists of 27 questions, while the second questionnaire has 22 questions. The results will be compiled and then processed in an Excel program database to later be tabulated using the SPSS version 22 statistical program.
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Effectiveness of coaching to strengthen nursing leadership
(Universidad Privada Norbert Wiener, 2018-01-27) Cotrina Montenegro, Esther Graciela de los Milagros; Mendigure Fernández, Julio
Systematic, observational, retrospective review. Population of 10 articles in database, full text, no older than 10 years, grade system was used to determine strength and quality of evidence; 40% of articles come from the US, 10% from Australia and the United Kingdom, 20% from Brazil and Peru. 100% of articles agree that the Coaching strategy contributes to strengthening leadership in nurse managers, with transformational leadership predominating. Strengthening leadership favors respect and satisfactory interpersonal relationships with collaborators; self-knowledge, positive attitudinal changes, security, trust, resilience and emotional maturity, contributing to greater commitment, management capacity, communication, decision making, conflict resolution, improving work performance and achievement of institutional objectives.
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Effectiveness of the CPSS scale in the prognostic assessment of patients with stroke in emergency services
(Universidad Privada Norbert Wiener, 2021-07-04) Cornejo Olazabal, Dina Yolanda; Guerra Condorpusa, María Asunta; Pretell Aguilar, Rosa María
A systematic review of international research is carried out, obtained through a database search: Epistemonikos, PubMed, Elsevier, Google Academic and Scielo, which have been analyzed using the grade system to locate the level of evidence. The search has been carried out using the DeCS and MeSH descriptors for the search in Spanish and English respectively. The studied population consisted of 89 scientific articles, of which 10 represent the sample. 40% (4/10) of the articles reviewed correspond to the USA, and 60% (6/10) to Germany, France, China, Egypt, England, and Italy respectively. 40% (4/10) correspond to systematic reviews, randomized clinical trials, non-randomized clinical trials, and observational studies respectively and 60% (6/10) to cohort studies. Results: 100% (10/10) of the evidence indicates that the CPSS scale is effective in the prognostic assessment of patients with stroke in emergency services. Proving to be a reliable instrument that allows timely and appropriate decision making. Conclusions: 10 out of 10 evidence demonstrate that the CPSS scale is effective in the prognostic assessment of stroke patients treated in emergency services.
Acceso abierto
Factors associated with mobbing and its consequences on the mental health of health workers
(Universidad Privada Norbert Wiener, 1905-07-09) Llanos Miranda, Treisy Raquel; Guzmán Campos, Jesssica Jeanett; Gamarra Bustillos, Carlos
Objective: Determine the associated factors and consequences of Mobbing on the mental health of health workers. Material and method: Observational and retrospective systematic review, the search has been restricted to articles with full text, and the selected articles were subjected to a critical reading, using the evaluation of the GRADE system to identify quality of evidence and grading of the strength of the recommendation. Results: In the final selection, 11 articles were chosen, of which 36.3% (04) correspond to Spain, 18.1% (04) belong to Mexico and two to Turkey, while 9% (03) were found research from Brazil, Italy and a study that integrates the countries of Brazil and Spain. Among systematic reviews, the countries of Italy, Spain, Mexico and Brazil were found with 45.5% and 54.5% were cross-sectional descriptive studies belonging to Brazil, Spain, Turkey and Mexico. Where the associated factors and consequences of mobbing on the mental health of the health worker could be identified. Conclusions: Two types of factors associated with the development of mobbing were determined, factors specific to the worker (age less than or equal to 30 and greater than 44 years, short professional career, working in certain units or shifts and presenting higher levels of anxiety). and organizational factors (lack of participation in decision-making, absence of a conflict resolution policy, perverse incentive systems, management not involved in the events and working more than 40 hours per week), there were also consequences negative for the mental health of the healthcare worker; as well as, in the witnesses of this type of workplace harassment.
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Nurse skills and competencies to carry out effective supervision
(Universidad Privada Norbert Wiener, 2019-09-22) Tantalean Colan, Andrea Yolanda; Abarca Prado, Rosario Martha; Cárdenas de Fernández, María Hilda
Objective: Determine the nurse's competencies and skills for effective supervision. Material and methods: Observational and retrospective systematic review, the search has been restricted to articles with full text, and the selected articles were subjected to a critical reading, using the GRADE evaluation to identify their level of evidence. In the final selection, 10 articles were chosen, we found that 30% (3) correspond to Spain, 30% (3) to Brazil, (2) 20%, Mexico, and (2) 20% to Colombia respectively. The Spanish studies have been: cross-sectional descriptive study (1), qualitative (1), and (1) systematic review, from Brazil (1) systematic review, (1) exploratory study, (1) descriptive study; in Mexico (1) exploratory study, (1) descriptive cross-sectional study and in Colombia (1) systematic review and (1) quantitative qualitative study. Of the total articles analyzed, 90% identify specific skills and competencies to exercise the supervisory role in nursing. Results: All the articles reviewed systematically point to effective communication as a valuable tool to transmit knowledge and improve performance. They also mention transformational and relational leadership, teamwork, decision making, negotiation and being decisive as skills. important. Conclusions: The main skills and competencies for effective supervision are transformational leadership, effective communication, management capacity, administration of resources and human talent, research and solidity of knowledge for decision making, ability to exercise authority, problem solving, negotiation, and ability to establish positive relationships, teach and motivate.
Acceso abierto
Personal and institutional factors related to the decision to pursue postgraduate studies in nurses. Specialized adult care services. Edgardo Rebagliati Martins National Hospital, 2016.
(Universidad Privada Norbert Wiener, 2017) Cotrina Vara, Tania Milagros; Mogollón Arámbulo, Jesús Graciela; Krederdt Araujo, Sherin Luz
Objective: To determine the relationship between personal, institutional factors, and the decision to pursue postgraduate studies in nurses from specialized adult care services at the Edgardo Rebagliati Martins National Hospital. Materials and Methods: The study is of an applied level, quantitative type, and a descriptive correlational method, prospective, as it allowed us to obtain the information as it appeared in reality; it is cross-sectional. For data collection, the technique of a directed interview with nurses was used; for this purpose, a questionnaire was used as the instrument, and the collected data were processed in the SPSS statistical program and Spearman's correlation coefficient. Results: The most important personal factor is the financing of studies, with almost the totality (92.20%); in the institutional factors, the work schedule that does not allow or facilitate studying stands out with almost two-thirds (70.59%); regarding the decision to pursue postgraduate studies, more than half (63%) are undecided about starting studies. Conclusions: There is a relationship between personal and institutional factors and the decision to start postgraduate studies, with the contracted pensionable regime (r 0.836; p 0.017) being the one with the strongest correlation, and this result is statistically significant at a moderate level.
Acceso abierto
Personal and institutional factors related to the decision to pursue postgraduate studies in nurses. Specialized adult care services. Edgardo Rebagliati Martins National Hospital, 2016.
(Universidad Privada Norbert Wiener, 2017) Cotrina Vara, Tania Milagros; Mogollón Arámbulo, Jesús Graciela; Krederdt Araujo, Sherin Luz
Objective: To determine the relationship between personal, institutional factors, and the decision to pursue postgraduate studies in nurses from specialized adult care services at the Edgardo Rebagliati Martins National Hospital. Materials and Methods: The study is of an applied level, quantitative type, and a descriptive correlational method, prospective, as it allowed us to obtain the information as it appeared in reality; it is cross-sectional. For data collection, the technique of a directed interview with nurses was used; for this purpose, a questionnaire was used as the instrument, and the collected data were processed in the SPSS statistical program and Spearman's correlation coefficient. Results: The most important personal factor is the financing of studies, with almost the totality (92.20%); in the institutional factors, the work schedule that does not allow or facilitate studying stands out with almost two-thirds (70.59%); regarding the decision to pursue postgraduate studies, more than half (63%) are undecided about starting studies. Conclusions: There is a relationship between personal and institutional factors and the decision to start postgraduate studies, with the contracted pensionable regime (r 0.836; p 0.017) being the one with the strongest correlation, and this result is statistically significant at a moderate level.
Acceso abierto
Sistema de apoyo para la Toma de Decisiones en el Control de Incidentes de TI en empresas de ventas al detalle utilizando buenas prácticas ITIL
(Universidad Privada Norbert Wiener, 2015) Valenzuela Gaspar, Karen Yosalina; Espinoza Díaz, Luis Enrique; Graner Pastrana, Enrique Orlando
CENCOSUD es una empresa de venta al detalle, se extiende a los negocios de supermercados, mejoramiento del hogar, tiendas por departamento, centros comerciales y servicios financieros, también desarrollan otras líneas de negocio que complementan su operación central, como es el corretaje de seguros y centros de entretenimiento familiar. Brinda el servicio de soporte técnico con la finalidad de mantener la continuidad operativa de los equipos, esto se realiza mediante el registro de incidentes y solicitudes los cuales son reportados a un sistema Call center denominado CAU (Centro de Atención al Usuario); por ello, los usuarios reportan las fallas que puede presentar el equipo y está afectando a las funciones que cumple en la empresa. Los casos son registrados y asignados a un área especializada para que sea atendido el incidente o solicitud, posteriormente es asignando a un técnico, este atiende el caso y después da como resuelto, el usuario recibirá un correo con los comentarios del técnico, si está satisfecho dará como cerrado el caso. En la actualidad no existen indicadores que permitan tomar decisiones adecuadas en la empresa para apoyar a las áreas gestoras de servicios de soporte; debido a esto los resultados corporativos se ven afectados, generando pérdidas en las ventas, ocasionadas por equipos defectuosos que no han sido atendidos a su debido tiempo. La empresa crea valor porque desde el punto de vista financiero antes de implementar el proyecto se observó en el flujo de caja de la empresa valores altos en los gastos, mientras que después de crear el proyecto se tiene un nuevo flujo con los gastos accesibles. Además con la implementación del proyecto se obtuvo mayor actividad comercial, los ingresos aumentaron y se realizó los análisis respectivos del VAN y el COK a nivel de empresa. Teniendo como respuesta al VAN mayor a 0, el TIR mayor al COK, el periodo de recupero menor a 1 año y el costo de beneficio mayor a 1 por lo que el proyecto es altamente aceptable en términos financieros para los accionista. Durante el desarrollo del proyecto se ha observado que los incidentes dentro de la organización y especialmente dentro del área tecnológica hace necesario el uso de un correcto procedimiento para controlar, priorizar y establecer el impacto de los incidentes hacia la organización y dar el soporte necesario, esto se facilitará utilizando de manera óptima la metodología ITIL, ya que es un proceso dedicado a la gestión de servicios permitiendo buenos resultados y definiendo procesos que la organización podría llegar a tener logrando un excelente nivel de utilización de recursos tecnológicos y de servicio para el cliente o usuario final. Con la implementación de ITIL, se alienta el cambio cultural hacia la provisión de servicios. Asimismo, se mejora la relación con los clientes y usuarios, puesto que existen acuerdos de calidad. La aplicación genera constantemente reportes que deben ser analizados por parte del Jefe de Tecnología, el cuál actuará en adelante como el Gestor de Incidentes, por lo que es aconsejable generar los informes mensualmente y compararlos para saber no solo el grado de cumplimiento, sino también medir el grado de deficiencia o necesidad de capacitación por parte del personal o donde se deben realizar cambios.