Examinando por Autor "Huamanñahui Ortega, Nexhat Jessica"

Seleccione resultados tecleando las primeras letras
Mostrando 1 - 1 de 1
  • Miniatura
    PublicaciónAcceso abierto
    Satisfacción del cliente relacionado con la dispensación de medicamentos en la botica J&E Salud Farma del distrito de San Juan de Miraflores, Lima 2025
    (Universidad Privada Norbert Wiener, 2025-07-25) Durán Reyes, Karina Soraya; Huamanñahui Ortega, Nexhat Jessica; Parreño Tipián, Juan Manuel
    The present research aimed to determine the relationship between customer satisfaction and the medication dispensing process at the J&E Salud Farma pharmacy, located in the district of San Juan de Miraflores, Lima 2025. Methodology: It was framed within a quantitative approach, using the hypothetical-deductive method. It was a basic research, with a non-experimental, correlational and cross-sectional design. The sample consisted of 180 users served at the establishment, who were administered a structured questionnaire of 24 items, prepared on a five-point Likert scale. This instrument evaluated two main variables: customer satisfaction and medication dispensing. SPSS Statistics version 25 software was used for statistical treatment of the data. Results: Among the most relevant findings, it was observed that 35.6% of the participants presented a low level of satisfaction, 32.8% a medium level, and 31.7% expressed high satisfaction. Regarding medication dispensing, 35.6% rated the service as low, 34.4% as average, and 30% as high.Keywords: satisfaction, customer, dispensing, medications, pharmacy. Conclusions: Statistical analysis showed a positive and significant relationship between both variables, with a moderate Spearman correlation (Rho = 0.656) and a significance level of p = 0.000, which supports the existence of a strong association between the quality of the dispensing process and the degree of user satisfaction.