Examinando por Autor "Huaman Aquino, Jessica Ruth"

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    Satisfacción de los usuarios atendidos en la cadena de boticas Mifarma de la zona 15 de Huaycán, Ate – Lima, 2016
    (Universidad Privada Norbert Wiener, 2017) Huaman Aquino, Jessica Ruth; Caldas Herrera, Emma
    The present study, entitled “User Satisfaction in the Mifarma Pharmacy Chain in Zone 15 of Huaycán, Ate – Lima, 2016”, aimed to determine the level of satisfaction among users who attended the pharmacy chain. This was a descriptive, observational study with a population of 120,599 users and a sample of 383. Data were collected in December 2016 using the SERVPERF questionnaire (based on SERVQUAL perceptions), composed of 22 closed-ended questions on a Likert scale from 1 to 7. Satisfaction levels were categorized as low (1.00–3.00), medium (3.01–5.00), and high (5.01–7.00). The results showed that no users reported low satisfaction, 31.9% expressed medium satisfaction, and 68.1% reported high satisfaction. In conclusion, users of the Mifarma pharmacy chain in Zone 15 of Huaycán demonstrated, on average, a high level of satisfaction with the service provided.