Examinando por Autor "Terrones Ramos, Himer"

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    Servicio de calidad y agrado de los usuarios que acuden al establecimiento QF Farmacia Magistral, Comas, Lima Perú 2025
    (Universidad Privada Norbert Wiener, 2025-09-25) Terrones Ramos, Himer; Oyarce Alvarado, Elmer
    Objective: The purpose of this research is to identify the relationship between service quality and user satisfaction at the QF Farmacia Magistral establishment. Methodology: This study is basic in nature and employs a hypothetical-deductive method. It is conducted using a quantitative approach, with a non experimental and a sectional correlational approach. The population consists of 1,200 users of the QF Farmacia Magistral establishment, from which a sample of 291 was selected. Results: The dimension most highly valued by users in terms of perceived service quality is competitiveness, with 74,6%, followed by user information, with 64,9%, and price accessibility, with 43%. Likewise, they almost always perceive quality service in the Formulation Time dimension with 61,2%, and the Spearman's Rho correlation analysis is p-value = 0,000 < 0,05 and rho = 0,681. Conclusion: It is determined that there is a direct relationship between service quality and the satisfaction of users visiting the QF Farmacia Magistral Establishment, Comas, Lima, Peru 2025. Furthermore, rho = 0,681 indicates a high direct or positive relationship, that is, the more efficient the quality of service, the more satisfied the user will be with it.