Pregrado
URI permanente para esta comunidadhttps://hdl.handle.net/20.500.13053/8
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Examinando Pregrado por Línea de Investigación "Economía, empresa y salud"
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Ítem Acceso abierto Frequency of use of the WhatsApp application and its assessment in the collaborative work of dental students of the tenth cycle of the Norbert Wiener private university - Lima, 2020(Universidad Privada Norbert Wiener, 2020-12-09) Mendoza Cubas, Yesenia Yojany; Céspedes Porras, JacquelineThe aim of this study was to determine the frequency of WhatsApp use and its evaluation in collaborative work among tenth-semester dentistry students at the Universidad Privada Norbert Wiener in Lima, 2020. A descriptive, quantitative, prospective, and cross-sectional study was conducted, with a sample of 58 students who completed a questionnaire consisting of 59 questions. Results showed that 95.7% of students frequently use WhatsApp. The median evaluation had the highest percentage (34.8%) regarding collaborative work. For the group work organization dimension, the median evaluation scored the highest with 37%, compared to low and high evaluations. In the communication system for group tasks dimension, the low evaluation had the highest percentage at 45.7%, surpassing the medium and high evaluations. Regarding the interpersonal relationships within the group, the low evaluation was predominant at 50%, compared to medium and high evaluations. Finally, in the limitations for group work dimension, the median evaluation showed the highest percentage (39.1%), compared to low and high evaluations. In conclusion, the vast majority of tenth-semester dentistry students at the Universidad Privada Norbert Wiener use WhatsApp daily, but this tool is not utilized as expected for collaborative work. Therefore, it is recommended to promote the importance of WhatsApp in students' collaborative work.Ítem Acceso abierto Knowledge of dental marketing of dental surgeons of the Clinica estomatológica Victor Raul Haya de la Torre, Lima-Perú; 2021(Universidad Privada Norbert Wiener, 2021-12-11) Salas Arana, Loida Raquel; Iturria Reátegui, Ingrid Rosa IsabelObjective: To evaluate the knowledge of marketing among dentists. Materials and Methods: This was an observational, descriptive, and cross-sectional study. The sample consisted of 88 dentists working at the “Clínica Víctor Raúl Haya de la Torre” in the district of Breña, Lima, Peru. The relationship between variables was determined using the Chi-square test. Results: The study found that 69.3% of dentists had a "good" level of marketing knowledge, while 30.7% had a "poor" level. No relationship was found between knowledge and age (P:0.351), sex (P:0.606), years since graduation (P:0.081), work experience (P:0.358), or area of occupation (P:0.159). Conclusions: A total of 69.3% of dentists had a "good" level of marketing knowledge. No relationship was identified between knowledge and age, sex, years since graduation, work experience, or area of occupation.Ítem Acceso abierto Level of quality of attention at the Private Dental Clinic New Smile according to the perceptions and expectations of patients, Lima 2018(Universidad Privada Norbert Wiener, 2019-05-31) Mitma Prado, Noner; Nazario Riquero, Renzo NicolásThis research aimed to evaluate the quality of care from patients' perspectives at the private dental clinic Nueva Sonrisa, considering both their perceptions and expectations. The study was observational, descriptive, prospective, and cross-sectional. The sample size consisted of 134 patients aged 22 to 39 years, who completed the SERVQUAL instrument, which is designed to assess the "service quality" provided by businesses. Results: It was observed that 58.3% of satisfied patients were aged between 22 and 27 years, with a significant relationship found. Regarding gender, 44.2% were men and 55.8% were women, with no significant relationship identified. Additionally, approximately 83% of the patients were recurring clients. Conclusion: The majority of patients expressed satisfaction with the service provided at the private dental clinic Nueva Sonrisa.
