Quality of nursing care and user satisfaction in a hospital in Metropolitan Lima, 2022

Abstract

This thesis aimed to determine the relationship between quality of care and user satisfaction in a hospital in Metropolitan Lima. It was research ascribed to the quantitative approach, with a non-experimental design of correlational and cross-sectional scope. Its population consisted of 80 subjects and its type of sampling was non-probabilistic for convenience. Its technique was the survey and the instrument was the questionnaire. It was obtained that 72.5% of the respondents consider that the quality of care has a high level, followed by the medium level (27.5%), while user satisfaction was perceived as high by 98.8% of the subjects, followed by the level medium (1.2%). The inferential analysis, carried out with a standard value of 0.05 and with Spearman's rho coefficient, allowed us to know that there is no correlation between these variables, since p-value = 0.051>0.05. A similar trend was found between the environment dimension and user satisfaction (p-value= 0.101>0.05), between the theoretical-scientific dimension and user satisfaction (p-value= 0.351>0.05), except between the interpersonal dimension and satisfaction (p -value= 0.005< 0.05). Therefore, we conclude by accepting the null hypothesis and question the alternative hypothesis.

Fue una investigación adscrita al enfoque cuantitativo, de diseño no experimental de alcance correlacional y de corte transversal. Su población estuvo constituida por 80 sujetos y su tipo de muestreo fue no probabilístico por conveniencia. Su técnica fue la encuesta y el instrumento ha sido el cuestionario.