Quality of nursing care and degree of satisfaction perceived by older adults in the medical service attended in a hospital in Lima - 2021

Abstract

Introduction: The role of nursing staff is often crucial in the care of elderly patients. However, due to workload or the monotony of the job, the patient's perspective on the quality of care provided by the nursing staff during hospitalization is often overlooked, even though this perspective should be vital for fostering a stronger bond, promoting faster recovery, and ensuring acceptance. Objective: To determine the relationship between the quality of nursing care and the level of satisfaction perceived by elderly patients hospitalized in the medical department of a hospital in Lima, 2021. Method: The study will be observational, descriptive, correlational, and cross-sectional. The population and intentional sample will consist of 50 elderly patients hospitalized at a hospital in Lima. The sample will be collected between October and December 2021, using the Nursing Care Quality Scale created and validated by Garcia Leyton Liz Johanna, designed to assess the quality of care provided by nursing professionals to patients in a particular service. Additionally, an individual survey will be used to evaluate the elderly patient's satisfaction with the care they receive. This survey was developed and validated by licensed nurse Gloria Zavala and will allow data collection to be processed using non-parametric tests to identify the relationship between the two variables in order to examine the level of quality perceived by geriatric patients during their hospitalization in the medical department of the hospital in Lima.

Objetivo: determinar el nivel de relación que existe entre la calidad del cuidado del enfermero y el grado de satisfacción percibido por el paciente adulto mayor hospitalizado en el servicio de medicina de un hospital de Lima, 2021. Método: el estudio será observacional, descriptivo, correlacional y transversal. La población y muestra intencional estará formado por conveniencia por 50 adultos mayores hospitalizados en el Hospital de Lima. La muestra se tomará entre octubre y diciembre del 2021 utilizando la escala de calidad de cuidados de enfermería creada y validada por Garcia Leyton Liz Johanna, destinada a evaluar la calidad de cuidados que brinda el profesional de enfermería a los pacientes de un determinado servicio. Así mismo se utilizó encuesta individual que evalúa la satisfacción del adulto mayor frente al cuidado que recibe. Desarrollado y validado por la licenciada de enfermería Gloria Zavala, donde permitirán recoger datos para ser procesados mediante pruebas no paramétricas para identificar la relación entre ambas variables a fin de probar que el grado de calidad percibido por el paciente geriátrico durante su hospitalización en el servicio de medicina del Hospital de Lima.