Quality of nursing care and patient family satisfaction in the intensive care unit of a hospital, Lima - 2023

Abstract

Introduction: The present research study focuses on the quality care attributed to the nurse in an intensive care unit; whose effects of the care provided by the professional in charge are perceived by the immediate family member, as adequate or inadequate for the hospitalized patient. Objective: To determine the relationship between the quality of nursing care and the patient's family satisfaction in the Intensive Care Unit of a hospital. Methodology: The research has a hypothetical-deductive, quantitative, applied, nonexperimental design, correlational and cross-sectional method. The population consisted of 200 family members of the intensive care unit. Inclusion and exclusion criteria were used for the selection of the family members; some of them were that the family member should have 3 days of continuous attendance and be older than 18 years of age. The sample was obtained by simple random probability sampling of proportions for finite population, where 49 relatives of patients admitted to the ICU were obtained. The necessary information was obtained from them. Two instruments validated in Peru and that present reliability will be used, one of them is the Servqual that measures the quality of nursing care and the other is the PSQ - 18 that measures family satisfaction. The data will be analyzed using an SPSS program to obtain the results, which will be arranged in tables and graphs. Finally, the discussions, conclusions and limitations that led to carry out the work will be elaborated.

Introducción: El presente estudio de investigación se centra en los cuidados de calidad atribuidos al enfermero en una unidad de cuidado intensivo. Objetivo: Determinar la relación entre la calidad del cuidado enfermero y la satisfacción familiar del paciente en la Unidad de Cuidados Intensivos de un hospital. Metodología: La investigación posee un método hipotético deductivo, cuantitativo, aplicado, de diseño no experimental, nivel correlacional y corte transversal. La población estará constituida por 200 familiares de la unidad intensiva. La muestra fue de 49 familiares de pacientes ingresados a la UCI. Se utilizarán 2 instrumentos validados en Perú y que presentan confiabilidad, uno de ellos es el Servqual que mide la calidad de atención de enfermería y otro el PSQ – 18 que mide la satisfacción familiar. Finalmente se elaborarán las discusiones, conclusiones y limitaciones que llevaron a realizar el trabajo