Maestría de Gestión en Salud

URI permanente para esta colecciónhttps://hdl.handle.net/20.500.13053/369

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Examinando Maestría de Gestión en Salud por Autor "Alzamora de los Godos Urcia, Luis Alex"

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    El clima organizacional desde el enfoque de Litwin y Stringer en relación con la satisfacción laboral del personal de enfermería que labora en el Hospital Cayetano Heredia, Año 2015
    (Universidad Privada Norbert Wiener, 2018-05-21) Nieto Astete, Nélida; Guerrero Ruiz, Edi; Alzamora de los Godos Urcia, Luis Alex
    In order to determine the relationship of the organizational climate from the approach of Litwin and Stringer in the job satisfaction of the nursing staff working at the Hospital Cayetano Heredia, an analytical, correlational design work was performed on a representative sample of 51 nurses selected by systematic probabilistic sampling. Two structured questionnaires were applied: Litwin and Stringer and the General Satisfaction Scale validated by expert judgment. It was found that of the total of the unsatisfied workers 47 percent perceive an adequate work environment, while of the total of those satisfied 100 percent perceive the appropriate organizational climate, as we can see there are highly significant statistical differences (p < 0.001). Job satisfaction is related to some aspects of organizational climate dimensions: structure (organization and assignment of tasks), responsibility (trust for a job well done), reward (highlighting good work), risk (accessibility to new ideas and initiatives) ), interpersonal relationships (environment of friendship and respect), cooperation (teamwork and boss help), identity (predominance of personal interests) and performance standards (show interest in the completion of work). It does not show a significant relationship between the organizational climate in the dimension of conflict management and job satisfaction. In conclusion, there is a direct relationship between the two variables: organizational climate and job satisfaction. The institution presents a moderately adequate work environment and nurses show job satisfaction in 33.3% due to the fact that they feel that: the institution welcomes new ideas and work initiatives (risk dimension), existence of good social relations between heads and subordinates (dimension relations interpersonal), and they can count on their bosses and peers in difficult procedures (cooperation dimension).
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    La satisfacción laboral del personal de salud y su relación con la calidad de atención brindada al usuario externo en la división de diagnóstico por imágenes del Hospital Nacional Policía Nacional del Perú Luis Nicasio Sáenz, año 2014
    (Universidad Privada Norbert Wiener, 2017-07-20) Mamani Vitulas, Nely Venicia; Alzamora de los Godos Urcia, Luis Alex
    Objective. To determine the relationship between the health personnel's job satisfaction and the quality of care provided to the external user of the Diagnostic Imaging Division in the PNP National Hospital Luis N. Sáenz. Methodology. An explanatory and correlational study was carried out with a quantitative approach. 71 workers and external users of the Diagnostic Imaging Division were surveyed. The health personnel's job satisfaction was evaluated based on “Escala de Opiniones SL-SPC” by Palma (2005), which consists of seven dimensions. The quality of care reported by users was assessed using an instrument drawn from the scale proposed by Torres (2008) and the Quality Management System Document of the Peruvian Ministry of Health (2006), which consists of three dimensions. Descriptive statistics were used to characterize health personnel and external users, and the Pearson Chi square test was used to determine the association between job satisfaction and quality of care. Results. The study did not show a statistically significant association between overall job satisfaction and quality of care (p> 0.05). Conclusion. The health personnel's job satisfaction is not related to the quality of care provided to the external user in the Diagnostic Imaging Division of the PNP National Hospital, Luis N. Sáenz. It is important to implement strategies that improve job satisfaction in these personnel and would also improve the quality of care provided to the external user.