Maestría de Gestión en Salud

URI permanente para esta colecciónhttps://hdl.handle.net/20.500.13053/369

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Acceso abierto
Gestión de recursos humanos y su relación con la calidad de atención de pacientes del servicio de otorrinolaringología y cirugía de cabeza y cuello del Hospital Nacional Luis N. Sáenz PNP
(Universidad Privada Norbert Wiener, 2016-01-27) Chacaltana Ayerve, Rosa Rosana; Sanchez Ortega, Jaime Agustín
This research was made to determinate the association between the management of human resources and quality of service in the Ear Nose and Throat and Head and Neck Surgery Service at Luis N. Sáenz Police Hospital, the type of study was descriptive associative, on the field, with non – experimental design. The population was composed by two groups, one of 18 subjects for the variable human resources management and the other 91 subjects for the variable quality of service. The technique of data collection was the observation through survey, with an instrument with questionnaire Likkert type, divided in two parts, one to measure the human resources management and the other to measure the quality of service. Both were validated by experts, later a pilot test was implemented and the reliability was estimated through the use of Alpha Cronbach Coefficient, indicating that the instrument is highly reliable for both variables. Analysis of results was made using percentage, and descriptive statistics from which it was concluded that there was a high association between human resources management and the quality of service. In the present work it was found that the management of human resources in the National Hospital Luis N. Sáenz PNP, is regular, as it was referred by 61.3% of the health personnel, therefore the Human Resources Management has a positive relationship degree 56.9%; that is to say to better Human Resources Management there will be a better quality of service to the patients of the Otorhinolaryngology and Head and Neck Surgery service of the National Hospital Luis N. Sáenz of the National Police of Peru
Acceso abierto
Nivel de cumplimiento del proceso administrativo en salud y la calidad de atencion percibida por los usuarios en el servicio de cirugia del Hospital Nacional PNP Luis N. Saenz Lima 2016
(Universidad Privada Norbert Wiener, 2017) Maquera Jahuira, Mirza Carmela; Ayala Mendivil, Ronald Espiritu
In order to identify the level of compliance of the administrative process in health and its relationship with the level of quality of care perceived by the users in the surgery service of the National Hospital PNP "Luis N. Sáenz" Lima-2016, Was developed an explanatory, prospective, prolective and longitudinal study, the sample was the same as the population and consisted of all the professionals who added 29. In the results, when analyzing the relationship between the level of compliance of the administrative process in the planning dimension and the level of quality of care perceived by users of the surgery service, this association was only found with the dimensions of flexibility in planning activities and strategies, and the direction of following a strategic plan. There is no statistical relationship between the level of compliance of the administrative process in the organizational dimension and the level of quality of care perceived by the users of the surgery service. The relationship between the level of compliance of the administrative process in the management dimension and the level of quality of care perceived by the users of the surgery service does not show a relationship with statistical significance. Finally, when analyzing the relationship between the level of compliance of the administrative process and the level of quality of care perceived by users of the surgery service, it does not show statistical significance. It is concluded that the level of compliance of the administrative process is not statistically related to the level of quality of care perceived by users in the Surgery Service of the PNP "Luis N. Sáenz" National Hospital.
Acceso abierto
Liderazgo interpersonal de las enfermeras jefes y su influencia en el clima organizacional en los servicios de enfermeria del pabellon B del Hospital Nacional Guillermo Almenara Irigoyen
(Universidad Privada Norbert Wiener, 2017) Palomino Carrión, Ruby Cecilia; Cainicela Avellaneda, Miriam Maribel; Ayala Mendivil, Ronald Espiritu
The present study aimed to establish the interpersonal leadership of the head nurses and their influence on the organizational climate in the Nursing Services of Hall B of the Guillermo Almenara Irigoyen National Hospital. The methodology used in the study was descriptive and non-experimental level, correlational design and cross-sectional, using the quantitative method. The sample consisted of 147 nursing nurses and 9 nurse heads of ward B of Almenara Irigoyen Hospital, who were administered the questionnaires of Interpersonal Leadership of Fischman and of Organizational Climate developed by MINSA, counting with validity and a high level of reliability. The data were analyzed statistically by the SPSS 22.0 program with a significance of p <0.05, the linear regression test was used to test the hypotheses. The results indicated that most of the nurses of nursing services in ward B of Almenara Irigoyen Hospital developed a moderate interpersonal leadership 77.8%; And 75.5% of care nurses perceived to improve the Organizational Climate. The conclusions pointed out that the interpersonal leadership of the head nurses does not significantly influence the organizational climate in the nursing services of ward B of Almenara Irigoyen Hospital. At the specific level, it was found that the interpersonal leadership teamwork of the head nurses does not influence the organizational climate, while the managerial skills of the interpersonal leadership of the chief nurses does not significantly influence the organizational climate in the nursing services of the ward B of the Almenara Irigoyen Hospital.
Acceso abierto
Importancia del nivel de motivación laboral y su relación con el perfil profesional de las enfermeras de la Micro Red - DISA Lima Sur, 2014
(Universidad Privada Norbert Wiener, 2017-07-09) Montalvo Luna, Mery Soledad; Remuzgo Huamán, Sara Emilia
The research aims to determine the level of job motivation and its relationship with the professional profile of the nurses of the MICRO RED DISA Lima Sur developed during the 2014. The research is of non – experimental design, of application type, descriptive correlational level and cross-section. The population was formed by the nurses who work in the MICRO RED DISA Lima Sur. The sample consisted of 65 nurses, obtained through systematic random simple probabilistic sampling. The interview technique was used to collect the data and the instrument was the questionnaire. The instruments were tested for content and construct validity, by expert judgment then the pilot test was performed at a health care center of the first level of care. Also, the items were subjected to the reliability of the instrument by the test of Richard Kunderson. It is concluded that the work motivation does influence the professional profile of the nurses, there is a linear correlation between vocation and proactivity with the quality of care, based on the personal and professional needs that may be conscious or unconscious and arise as work behavior. That is why the importance of investing in human capital to participate and commit to the development of the country.
Acceso abierto
Efectividad del programa educativo “Madre Participante” en el mejoramiento de los conocimientos y prácticas para prevenir caídas y eritemas de pañal en los niños menores de cinco años hospitalizados en el Servicio de Medicina Pediátrica Hospital Nacional Daniel Alcides Carrión – Callao 2014
(Universidad Privada Norbert Wiener, 2017-07-11) Akajosi Trujillo, Mirtha Edith; Paredes Huamán, Clotilde Rosa; Gutiérrez Villafuerte, César
The quality of healthcare and patient safety are fundamental concerns for health institutions, especially in hospitalized pediatric populations. Among the most frequent adverse events are falls and diaper rash, which are priority indicators established by the Ministry of Health. In the Pediatric Medicine Service of the Daniel Alcides Carrión National Hospital, recurrent cases of these events were observed, mainly associated with inadequate maternal practices during hospitalization, such as poor perineal hygiene, improper diaper use, and insufficient safety measures to prevent falls. In response to this situation, in February 2014 the educational program “Participating Mother” was implemented, targeting mothers of hospitalized children under five years of age, with the aim of improving their knowledge and preventive practices. The study had a quantitative, longitudinal, and quasi-experimental design, with a sample of 103 mothers. Data collection was carried out before and after the intervention through interviews and observation, using a questionnaire and an observation guide validated by expert judgment. The results showed a significant improvement in mothers’ knowledge and practices regarding the prevention of falls and diaper rash, demonstrating that the educational program was effective and that nursing education contributes to safer and higher-quality pediatric care.
Acceso abierto
La satisfacción laboral del personal de salud y su relación con la calidad de atención brindada al usuario externo en la división de diagnóstico por imágenes del Hospital Nacional Policía Nacional del Perú Luis Nicasio Sáenz, año 2014
(Universidad Privada Norbert Wiener, 2017-07-20) Mamani Vitulas, Nely Venicia; Alzamora de los Godos Urcia, Luis Alex
Objective. To determine the relationship between the health personnel's job satisfaction and the quality of care provided to the external user of the Diagnostic Imaging Division in the PNP National Hospital Luis N. Sáenz. Methodology. An explanatory and correlational study was carried out with a quantitative approach. 71 workers and external users of the Diagnostic Imaging Division were surveyed. The health personnel's job satisfaction was evaluated based on “Escala de Opiniones SL-SPC” by Palma (2005), which consists of seven dimensions. The quality of care reported by users was assessed using an instrument drawn from the scale proposed by Torres (2008) and the Quality Management System Document of the Peruvian Ministry of Health (2006), which consists of three dimensions. Descriptive statistics were used to characterize health personnel and external users, and the Pearson Chi square test was used to determine the association between job satisfaction and quality of care. Results. The study did not show a statistically significant association between overall job satisfaction and quality of care (p> 0.05). Conclusion. The health personnel's job satisfaction is not related to the quality of care provided to the external user in the Diagnostic Imaging Division of the PNP National Hospital, Luis N. Sáenz. It is important to implement strategies that improve job satisfaction in these personnel and would also improve the quality of care provided to the external user.
Acceso abierto
Aplicación de mejora continua en clima institucional en el Hospital Geriátrico San José de la Policía Nacional del Perú periodo 2015-2016
(Universidad Privada Norbert Wiener, 2017-11-26) Sequeiros Pastor, Silvia Irene; Bernardo Pozo, Nélida Miguelina; Salcedo Rioja, Mercedes Rita
This research was able to measure the influence of applying Continuous Improvement Project in the organizational climate of the Geriatric Hospital of the National Police of Peru (205-2016) to assess the organizational climate, before and after application of continuous improvement project. The aim of this study was to determine whether the application of continuous improvement project influences the institutional climate Geriatric Hospital San José of the National Police of Peru in Lima Metropolitana, period 2015 - 2016. The population was constituted by workers at the Geriatric Hospital. The selection of the non-probabilistic sample, and was constituted by 56 workers extracted from the chosen population. The experimental group was then intentionally determined. The design that was applied was pre-experimental the instrument that was used was the questionnaire of Institutional Climate. It took into account the organizational climate and the dimensions: Organizational Culture, Organizational Design and Human Potential In the organizational culture dimension pre-test considered 38% that is regular. But after the implementation of the project of continuous improvement post test 64% considered that it is good. In the organizational design dimension in the pre-test, 40% consider that it is bad and post test after applying the continuous improvement project considers 44% that is good. In the potential human dimension in the pretest considers that 38% is regular. After the application of the project of continuous improvement is post test, 44% consider it good. Similarly to implement the effectiveness of continuous improvement project the results obtained through a survey before applying the continuous improvement project, it was found that the institutional climate of the geriatric hospital was rarely according to opinion was compared. The following conclusions were drawn: That the application of the Continuous Improvement Project significantly influences the institutional climate of the Geriatric Hospital of the National Police of Peru.
Acceso abierto
Nivel de atención del perfil de la obesidad y patologías cardiometabólicas en pacientes adultos del Servicio de Endocrinología del Hospital “Luis Nicasio Sáenz” de la Policía Nacional del Perú, abril-mayo 2017
(Universidad Privada Norbert Wiener, 2018-01-27) Yenque Aguilar, María Angélica; Ayala Mendivil, Ronald Espiritu
The obesity is a common public disease because of the high prevalence of cases in Perú, and currently affect all age groups. This investigation has as main objective: Determine how the clinical profile of obesity influences the presence of cardiometabolic disease in adult people in Endocrinology Service “Luis Nicasio Sáenz” of the National Police of Perú, AprilMay 2017. The type of investigation is applied, it meets the characteristics of a correlational study. The method used in our study is hypothetical deductive and a quantitative approach. The design was non-experimental cross-sectional type. The simple with which they work is intentional non-probabilistic consisting of adult male and female atended at the endocrinology service, being a total of 80 patients. The data collection of the present study was used the survey and the instrument was the questionnare. The recommendation generated in this investigation is that each hospital must have a screening program for the prevention of cardiometabolic disease to detect an early case of obesity. The Services responsible for deriving this program should be the specialities of Endocrinology and Cardiology. For this the ministry of health should be in charge of monitoring this program annually.
Acceso abierto
Manejo de residuos biocontaminados y accidentes ocupacionales producidos en consultorios de la División de Odontoestomatología del Hospital de la Policía Nacional del Perú, Luis Nicasio Sáenz, Lima – Perú, 2014
(Universidad Privada Norbert Wiener, 2018-03-08) Advíncula Arteaga, Gerardo Javier; Remuzgo Huamán, Sara Emilia
El estudio tuvo como Objetivo: determinar el nivel del manejo de residuos biocontaminados y los accidentes ocupacionales producidos en consultorios de la división de odontoestomatología del Hospital Nacional de la Policía Nacional del Perú Luis Nicasio Sáenz en Lima, en el periodo 2014. Metodología: La muestra estuvo conformada por 80 participantes entre profesionales odontólogos, auxiliares de odontología y artesanos de limpieza que cumplieron con los criterios de inclusión, a los cuales se les aplicó el instrumento denominado lista de verificación, valorando aspectos consignados en las normas técnicas nacionales e internacionales sobre el manejo de los residuos biocontaminados y la Ficha única de aviso de accidentes de trabajo sobre los accidentes ocupacionales producidos. Resultados: El nivel de manejo de RBC, alcanzado por la mayoría de participantes indicó que (56.26%) manejaban adecuadamente los RBC, el (35%) aceptablemente y el (8.75%) de manera inadecuada, referente a los accidentes ocupacionales se tuvo baja incidencia y se registraron en todos los grupos ocupacionales, todos fueron provocados por elementos punzocortantes y las agujas el agente causante común. Conclusión: Los accidentes ocupacionales ocurridos al personal participante tuvieron relación significativa con el nivel alcanzado en el manejo de RBC.
Acceso abierto
Eficacia en el monitoreo de las historias clínicas del tratamiento de las infecciones de tracto urinario en pacientes hospitalizados en el servicio de medicina del Hospital Nacional Pnp “Luis N. Saenz” 2016
(Universidad Privada Norbert Wiener, 2018-03-13) Murrugarra Meza, Roxana Verónica; Fox Cortez, Julio Alonso
The present research has as main objective to determine how the Effectiveness of the monitoring of the clinical histories in the follow up of the urinary tract infections in patients hospitalized in the Service of medicine of the National Hospital PNP Luis Nicasio Sáenz 2016. The present investigation is descriptive, explanatory, based on the efficacy of the monitoring of the clinical histories of patients with urinary tract infection, attended at the PNP National Hospital Luis N. Sáenz, observing time and resources dilation, having a focus qualitative. The research includes a population of 233 clinical records of patients with a diagnosis of urinary tract infection, and the sample is non-probabilistic, which responds to the interest and intentionality of the researchers, to contribute to the problems presented in said hospital; Using our unintended probabilistic sampling. Finally, the hypothesis is fulfilled that an effective monitoring of the clinical histories of the patients with urinary tract infection will reduce the time and resources in their restoration.
Acceso abierto
Gestión del talento humano y su relación con el desempeño laboral del personal del puesto de Salud Sagrado Corazón de Jesús – Lima, enero 2018
(Universidad Privada Norbert Wiener, 2018-04-23) Vilchez Paz, Stefany Bernita; Rojas Reyes, Ruth Rosario; Ayala Mendivil, Ronald Espiritu
The present investigation titled Management of the human talent and its relation with the labor Performance of the personnel of the Seat of Health Sacred Heart of Jesus - Lima, 2018: had like objective to determine the relation between the management of the human talent and the labor performance of the personnel of the Position of Health Sacred Heart of Jesus. A study of quantitative approach, type of applied research, nonexperimental design and correlational level, was carried out at the Heart of Jesus Health Post during the month of January 2018, where 50 workers of the Post participated who met the criteria of inclusion. For data collection such as the technique of observation, interview and survey, and the instrument through a questionnaire validated by the expert judgment of the author Kiember Inca Allccahuaman. For the processing of information, the SPSS program version 22 and Excel were used. The results reveal that there is a statistically significant relationship according to p = 0.000 between the variables of human talent management and the work performance of the health post Sacred Heart of Jesus, there is a statistically significant relationship according to p = 0.007 between human talent management and the quality of work of the work performance of the workers of the health post Sacred Heart of Jesus; Finally, there is a statistically significant relationship according to p = 0.007 between the management of human talent and the work in a work team of the staff of the Sacred Heart of Jesus health post.
Acceso abierto
El clima organizacional desde el enfoque de Litwin y Stringer en relación con la satisfacción laboral del personal de enfermería que labora en el Hospital Cayetano Heredia, Año 2015
(Universidad Privada Norbert Wiener, 2018-05-21) Nieto Astete, Nélida; Guerrero Ruiz, Edi; Alzamora de los Godos Urcia, Luis Alex
In order to determine the relationship of the organizational climate from the approach of Litwin and Stringer in the job satisfaction of the nursing staff working at the Hospital Cayetano Heredia, an analytical, correlational design work was performed on a representative sample of 51 nurses selected by systematic probabilistic sampling. Two structured questionnaires were applied: Litwin and Stringer and the General Satisfaction Scale validated by expert judgment. It was found that of the total of the unsatisfied workers 47 percent perceive an adequate work environment, while of the total of those satisfied 100 percent perceive the appropriate organizational climate, as we can see there are highly significant statistical differences (p < 0.001). Job satisfaction is related to some aspects of organizational climate dimensions: structure (organization and assignment of tasks), responsibility (trust for a job well done), reward (highlighting good work), risk (accessibility to new ideas and initiatives) ), interpersonal relationships (environment of friendship and respect), cooperation (teamwork and boss help), identity (predominance of personal interests) and performance standards (show interest in the completion of work). It does not show a significant relationship between the organizational climate in the dimension of conflict management and job satisfaction. In conclusion, there is a direct relationship between the two variables: organizational climate and job satisfaction. The institution presents a moderately adequate work environment and nurses show job satisfaction in 33.3% due to the fact that they feel that: the institution welcomes new ideas and work initiatives (risk dimension), existence of good social relations between heads and subordinates (dimension relations interpersonal), and they can count on their bosses and peers in difficult procedures (cooperation dimension).
Acceso abierto
Proceso de atención de consulta externa y la calidad del servicio a los pacientes del Centro de Salud I-4 La Unión - provincia Piura, en el mes de enero 2018.
(Universidad Privada Norbert Wiener, 2018-06-22) Pingo Bayona, Dennis José; Ayala Mendivil, Ronald Espiritu
The objective of this research was to determine the relationship between the perceptions of the outpatient care process and the level of Quality of service received by the C.S. I-4 the Union - Province Piura, during the period to January 2018. The type of research was a correlational descriptive study with a quantitative approach, regarding the perception that patients have about the process of outpatient care and the quality of service in patients of C.S. I-4 the Union, where the variables were measured at a specific time by applying the survey. The design that was used was non-experimental of transversal cut because the variables were not manipulated by the researcher. This study is of applied level, being the population conformed by the 34, 540 patients that attend the Center of Health of the Union, having taken a sample of 327 patients. The technique that was used in the data collection was the survey and as a tool a questionnaire of 27 questions, using the Likert scale as a measure of the score for the perception of attention and quality level, the hypothesis was contrasted. Kolmogorov smirnov's normality test for variables since the samples are of size n> 50, the results of which suggest parametric statistics, it was concluded that there is a relationship between the process of outpatient care and the quality of service to patients from the health center I-4 La Unión - Province Piura to January 2018.
Acceso abierto
Tipos de cirugía plástica y satisfacción de los usuarios del hospital nacional de la Policia Nacional del Perú - Luis N. Sáenz Lima-2016
(Universidad Privada Norbert Wiener, 2018-07-06) Vergara Pinto, Hilda Rocío; Arispe Alburqueque, Claudia Milagros
Objective: To determine the relationship between the type of surgery and the satisfaction of the user in aesthetic reconstructive surgery and burned on the quality of care received at the National Hospital PNP "Luis Sáenz". Lima-2016. Material and method: an observational, correlational and compared study was conducted in a representative sample of 68 patients of both types of surgeries. Results: We found as a result that when determining the satisfaction of patients operated by aesthetic reconstructive surgery compared to patients operated by burn surgery with respect to the process dimension, there is a significant difference, and the dimensions of adequacy of schedules, comfort, evidence information. and waiting time. That the satisfaction of patients operated on aesthetic reconstructive surgery compared to burnt surgery operated on the infrastructure dimension showed differences in the comfort dimensions of the building and facilities and the assessment of cleanliness. The degree of satisfaction presented by the aesthetic reconstructive surgery service on the quality of care received at the National Police Hospital "Luis Sáenz, was good in large proportion. The degree of satisfaction of the Burns Surgery service regarding the quality of care received at the National Police Hospital "Luis Sáenz" was good in a large proportion. When comparing the degree of satisfaction of the Cosmetic Reconstructive Surgery and Burns Surgery services regarding the Quality of care received at the National Police Hospital "Luis N. Sáenz," statistically significant differences are shown in each of its process dimensions, infrastructure and results. Conclusions: Finally, the degree of satisfaction shown by the services of Cosmetic Reconstructive Surgery and Burns Surgery on the quality of care received at the National Hospital of the Police "Luis Sáenz Lima-2016, shows statistically significant differences in their final weighted evaluation.
Acceso abierto
Satisfacción del paciente y la calidad de atención del Servicio de Laboratorio Clínico en el Hospital de la Solidaridad Tacna, enero del 2018.
(Universidad Privada Norbert Wiener, 2018-07-20) Calderón Pardo, Renatto; Ayala Mendivil, Ronald Espiritu
The objective of the research was to determine the relationship between Patient Satisfaction and the quality of care of the clinical laboratory service at the Solidaridad Tacna hospital. Regarding the methodology, the type of research is applied, with a quantitative approach and a correlational level, with no experimental - transversal design. The population consisted of patients of Peruvian and foreign nationality treated in the clinical laboratory service with a sample of 227 patients, who were administered a questionnaire of Satisfaction of the patient adapted from the SERVQUAL model and one of quality of care based on the dimensions of the quality of own authorship, counting on validity and a high level of reliability. The data was analyzed with the IBM SPSS Statistics 23.0 statistic. The results indicated an overall satisfaction of 97.5%, where the best-qualified dimensions were Safety (82.9%) and Tangible Aspects (80.9%); In addition, a perception of quality was found to be very good at 71.6%, where the best-qualified dimension was the environment (80.2%). The conclusions stated that the level of patient satisfaction is related to the quality of care of the clinical laboratory service and its different dimensions.
Acceso abierto
Síndrome de Burnout y desempeño profesional en enfermeras(os) estudiantes de la segunda especialización de la Facultad de Enfermería de la Universidad Nacional San Luis Gonzaga, Ica -2015.
(Universidad Privada Norbert Wiener, 2018-09-14) García Dorregaray, Elizabeth Mérida; Linares Fuentes, Doris Julia; Remuzgo Huamán, Sara Emilia
The objective of the study was to determine the degree of relationship between burnout syndrome and professional performance in nurses (students) of the second specialization of the Faculty of Nursing of the National University “San Luis Gonzaga”, Ica-2015. The non-experimental type study was carried out, with a quantitative approach, with a transversal design and descriptive correlational scope. The population was constituted by 220 nurses of the 14 specialties; participating 90 nurses (or) students of the second specialization, selected according to the inclusion and exclusion criteria to whom it was applied Maslach Burnout Inventory / MBI Questionnaire and structured Questionnaire for professional performance evaluation with a validity and reliability of Crombach's alpha of 0.94.Processing the data with the help of SPSS v 25 and Microsoft Excel 2016.The results show nurses (or) with burnout syndrome 1.1%, 17.8% with tendency to develop and 81.1% with absence. 73.3% have excellent performance, 22.2% good and 4.4% regular. There is a correlation between both variables (p =, 000), with a degree of weak negative correlation (r = -, 380). This means that the relationship between both variables is inversely proportional. It is concluded that a low level or absence of Burnout syndrome are related to a better professional performance.
Acceso abierto
Satisfacción del usuario externo y calidad de atención percibida en el Servicio de Medicina Física y Rehabilitación, Hospital Regional de Ica, Marzo 2018.
(Universidad Privada Norbert Wiener, 2018-10-12) Lostaunau Ramos, Johanna Cristhina; Ayala Mendivil, Ronald Espiritu
Objective: To determine the association between external user satisfaction and perceived quality of care in Physical Medicine and Rehabilitation Service of Ica Regional Hospital, in March 2018. Methodology: Descriptive study, non-experimental level, correlational design, cross section and quantitative approach. The sample consisted of 93 external users of Physical Medicine and Rehabilitation Service of the Regional Hospital of Ica, to whom two questionnaires were administered: quality of care and satisfaction. The information obtained was analyzed with SPSS 23.0 software, using descriptive statistics: central tendency and dispersion measures for numerical data. As well as absolute and relative frequencies. For hypothesis test, Spearman correlation coefficient was used. Results: Among external users surveyed, 47.3% considered very good the quality of care, 43% good, 8.6% regular and 1.1% poor. The quality of care dimension with the best average of rating was empathy. Regarding satisfaction level, 36.6% felt very satisfied, 46.2% satisfied, 12.9% regularly satisfied and 4.3% dissatisfied. In the hypothesis test, with a 95% confidence level and p-value less than 0.05, it was determined that there is a statistically significant, moderate and directly proportional association between external user satisfaction and perceived quality of care, as well as external user satisfaction and each of dimensions of quality of care evaluated.
Acceso abierto
Calidad operativa y asistencial durante la atención prehospitalaria de emergencia y urgencia de un servicio privado de ambulancia de Lima, noviembre 2016.
(Universidad Privada Norbert Wiener, 2019-03-21) Quispe Torres, Carmen Rosa; Ayala Mendivil, Ronald Espiritu
The increase of ambulances at the prehospital area requires quality in immediate medical attention improving patient survival and user satisfaction. The objective of the study was to evaluate the correlation between the operative and assistance quality in emergency prehospital of a private ambulance in Lima. An observational cross-sectional study carried, taking all urgency and emergency calls that entered the regulatory center in November 2016, obtaining 255 cases. The average (variance) of each group compared using the ANOVA test, medians were compared with the Kruskal Wallis test; Student's T was used to evaluate distance and ANOVA to evaluate time. The correlation was evaluated using R of Pearson and Spearman, considering a level of significance of 5%. As a result, 61.5% of the population was female, the average age was 35.81±23.76 years and the ambulance's average distance of 9.21±17.58 km., The average response time to emergency was 34.69±17.58 minutes related to the distance (p=0.002). The average call reception was 0.68±0.32 minutes and the dispatch time was 0.72±0.35 minutes. Only 3 emergency response performed ≤ 8 minutes (1.17%) and 40 were between 9 to 19 minutes (p˂0.00). For priority I the average response times was 30.10 ± 15.65 minutes and for priority II of 33.64±17.48 minutes (p˂0.339). The patient satisfaction, 86% agreed with the time taken to receive the call, 96.7% agreed with the assistance provided, however, in the emergency response time only 66% were obtained. Concluding that only 3 emergency response care was performed in ≤8 minutes, according to international standards, despite this, high patient satisfaction was observed (90.2%) that is not different according to distance but different from the response time of patients. the ambulance (65.9%), being able to prove that there is a statistically significant quantitative correlation (P˂ 0.001) between operative quality and quality of care.
Acceso abierto
Nivel de satisfacción y la calidad de atencion percibida por el usuario externo en el servicio de ortodoncia y ortopedia maxilar de la clinica docente asistencial de la Universidad Norbert Wiener 2018
(Universidad Privada Norbert Wiener, 2019-05-30) Nieto Perea, Patricia; Yllú Ponce, Nancy Judith; Ayala Mendivil, Ronald Espiritu
This study evaluated the relationship between satisfaction and perceived quality of care by patients attending the orthodontics and maxillary orthopedics service at the Norbert Wiener teaching clinic in 2018. It was applied, non-experimental, cross-sectional correlational research. The sample included 100 adult patients who only received care in the orthodontics and maxillary orthopedics service. Patients completed two surveys: quality of care was evaluated using a Servqual survey, and satisfaction was evaluated using a Likert scale. Results showed a substantial correlation between external user satisfaction and the safety dimension of care quality, as staff were always kind and attentive. There was also a substantial correlation between care quality and the cognitive dimension of user satisfaction, as staff were well-trained and listened patiently. It was concluded there is a statistically significant relationship between satisfaction level and perceived quality of care.
Acceso abierto
Gestión de la prevención de infecciones y el proceso de atención en las áreas críticas del Hospital Nacional Daniel Alcides Carrión en el año 2019
(Universidad Privada Norbert Wiener, 2019-06-30) Huarcaya Sihuincha, Pilar; Chavez Caceres, Ysabel Yael; Bonilla Asalde, Cesar Antonio
The objective of the study was to determine the relationship between the management of infection prevention and the care process in critical areas of the Daniel Alcides Carrión National Hospital in 2019. A descriptive, correlational and cross-sectional study was carried out. Data collection was performed through the Observation Guide on Infection Prevention Management and the care process questionnaire to measure the study variables, these instruments were validated through expert judgment and subjected to reliability, using the coefficient from Spearman. The sample consisted of 80 patients and 74 health professionals from critical areas. The results show, with regard to the variable management of infection prevention of health professionals, that more than 50% comply with handwashing before and after procedures, adequately use protective barriers and perform procedures adequately invasive. In relation to the variable process of care in patients in critical areas, more than 50% indicated that they always perceived adequate interpersonal relationships, good attitude during care, and proved competent. Spearman's Rho coefficient was 0.46, obtaining a significance level of less than 0.05 (0.000 <0.05). Concluding then, there is a high statistically significant relationship between infection prevention management and the care process in the critical areas of the Daniel Alcides Carrión National Hospital.

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