Examinando por Autor "Ayala Mendivil, Ronald Espiritu"

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Acceso abierto
Calidad operativa y asistencial durante la atención prehospitalaria de emergencia y urgencia de un servicio privado de ambulancia de Lima, noviembre 2016.
(Universidad Privada Norbert Wiener, 2019-03-21) Quispe Torres, Carmen Rosa; Ayala Mendivil, Ronald Espiritu
The increase of ambulances at the prehospital area requires quality in immediate medical attention improving patient survival and user satisfaction. The objective of the study was to evaluate the correlation between the operative and assistance quality in emergency prehospital of a private ambulance in Lima. An observational cross-sectional study carried, taking all urgency and emergency calls that entered the regulatory center in November 2016, obtaining 255 cases. The average (variance) of each group compared using the ANOVA test, medians were compared with the Kruskal Wallis test; Student's T was used to evaluate distance and ANOVA to evaluate time. The correlation was evaluated using R of Pearson and Spearman, considering a level of significance of 5%. As a result, 61.5% of the population was female, the average age was 35.81±23.76 years and the ambulance's average distance of 9.21±17.58 km., The average response time to emergency was 34.69±17.58 minutes related to the distance (p=0.002). The average call reception was 0.68±0.32 minutes and the dispatch time was 0.72±0.35 minutes. Only 3 emergency response performed ≤ 8 minutes (1.17%) and 40 were between 9 to 19 minutes (p˂0.00). For priority I the average response times was 30.10 ± 15.65 minutes and for priority II of 33.64±17.48 minutes (p˂0.339). The patient satisfaction, 86% agreed with the time taken to receive the call, 96.7% agreed with the assistance provided, however, in the emergency response time only 66% were obtained. Concluding that only 3 emergency response care was performed in ≤8 minutes, according to international standards, despite this, high patient satisfaction was observed (90.2%) that is not different according to distance but different from the response time of patients. the ambulance (65.9%), being able to prove that there is a statistically significant quantitative correlation (P˂ 0.001) between operative quality and quality of care.
Acceso abierto
El clima organizacional y la gestión administrativa en la oficina de tesorería de la sede central del Ministerio de Educación, periodo de mayo a julio del 2018
(Universidad Privada Norbert Wiener, 2018-10-25) Chávez Pacheco, María del Carmen; Hernani Chávez, César Enrique; Ayala Mendivil, Ronald Espiritu
He aim of the investigation was to determine the relation between the climate organizacional and the administrative management in the personnel that works in the Office of Treasury of the Headquarters of the Department of Education, during the period from May to July, 2018; of applied type of level correlacional, of not experimental design, of quantitative approach; the population of study belonged 60 workers. One thought that 68,3% of the personnel considers that the climate organizacional existing in the office is very suitable, and that 55,0% of the personnel thinks that the administrative existing management is very suitable. One concluded that there exists a very high direct or positive relation (Rho's value = 0,892 and value of p = 0,000) between the climate organizacional and the administrative management; of similar form there exists a very high direct or positive relation (Rho's value = 0,903 and value of p = 0,000) between the human potential and the administrative management, (Rho's value = 0, 846 and value of p = 0,000) between the design organizacional and the administrative management, and (Rho's value = 0,761 and value of p = 0,000) between the culture organizacional and the administrative management.
Acceso abierto
Complicaciones materno-neonatales de manejo activo versus manejo expectante de la ruptura prematura de membranas en gestantes de 34 a 36 semanas de gestación en el Hospital Nacional María Auxiliadora, de enero a diciembre de 2010
(Universidad Privada Norbert Wiener, 1905-07-04) Bravo Purisaca, Yuliana Vanessa; Zambrano Pacheco, Juana Geraldine; Ayala Mendivil, Ronald Espiritu
Objetivo: Determinar la relación que existe entre el clampaje tardío del cordón umbilical y la concentración de hemoglobina en el recién nacido. Materiales y Método: Se realizó un estudio tipo analítico, comparativo, de corte transversal en el Hospital María Auxiliadora, Mayo–Junio 2014. Se aplicó la prueba de Chi cuadrado y se realizó el análisis de regresión logística de las variables de estudio. Resultados: Del total de partos evaluados que ingresaron a la investigación el 48.3% correspondieron a clampaje precoz y el 51.7% con clampaje tardío. El promedio de hemoglobina para los pacientes con clampaje precoz fue de 12.1 mg/dl y para los pacientes con clampaje tardío fue de 18.2 mg/dl, es decir se observa una diferencia de 6.1 mg/dl a favor del clampaje tardío. Se observó asociación entre el clampaje tardío y la mayor concentración de hemoglobina, lo que comprueba la hipótesis de que el clampaje tardío contribuye a una mayor concentración de hemoglobina. Conclusión: La concentración de hemoglobina en el recién nacido con clampaje tardío del cordón umbilical es mayor que en clampaje precoz.
Acceso abierto
Conocimientos y actitudes sobre las infecciones de transmisión sexual en gestantes adolescentes del Hospital María Auxiliadora en el periodo de junio–noviembre de 2017
(Universidad Privada Norbert Wiener, 2018-03-08) Huaman Melchor, Joselyn Michelle; Milian Monterrey, Janeth Roxana; Ayala Mendivil, Ronald Espiritu
Objetivo: Determinar el nivel de conocimiento y actitud sobre las infecciones de transmisión sexual en gestantes adolescentes del Hospital María Auxiliadora en el periodo de junio – noviembre 2017. Materiales y Método: Estudio observacional de tipo descriptivo, de corte transversal, la muestra fue de 325 gestantes adolescentes. Resultados: Edad promedio de 16 años, el 54,5% son convivientes, 44,3% solteras y 1,2% casadas. El 90,8% son de nivel secundario y el 70,8% se dedica a su casa. El 87% de gestantes adolescentes presento un nivel de conocimiento alto, el 9% tuvo un nivel de conocimiento medio y 4% tuvo un nivel de conocimiento bajo sobre las infecciones de transmisión sexual. Se encontró que la actitud global de las gestantes adolescentes sobre las infecciones de transmisión sexual fue que el 91% tiene actitud favorable (buscan prevenir), el 6% tiene actitud desfavorable (no previenen) y el 3% es indiferente. Conclusión: Las gestantes adolescentes del Hospital María Auxiliadora tienen un nivel de conocimiento alto sobre las infecciones de transmisión sexual a excepción que desconocen la transmisión vertical. Las gestantes adolescentes del Hospital María Auxiliadora tienen una actitud favorable sobre evitar en sí mismas una infección de transmisión sexual.
Acceso abierto
Estrategias de aprendizaje y su relación con el rendimiento académico de los estudiantes de Fisioterapia del Instituto “Daniel Alcides Carrión“, 2018
(Universidad Privada Norbert Wiener, 2018-10-12) Franco Matos, José Valerio; Ayala Mendivil, Ronald Espiritu
The present investigation, has for general objective, to determine the relation between V1 and V2, in the students of the physiotherapy specialty of Daniel A. Carrión Institute, we worked under the methodological guidelines, quantitative, correlational, transversal, with a representative sample of n = 210 students from II to IV cycle; the ACRA questionnaire instrument "Learning Strategies; its application lasted 50 minutes; for the academic performance, the averages of the final grades recorded in the Daniel Alcides Carrion Institute records were collected; of the second semester of the year 2017; for data processing, the Kolmogorov Smirnov Normality Test was used; the same that determined the goodness of fit, indicating the application of the spearman correlation test for the contracting of the hypotheses. Having as a result the Spearman correlation coefficient is 0.881 with a P value (0.000) is less than the value a (0.05), so we reject the null hypothesis and accept the alternative hypothesis and at the same time responding to the hypothesis General; that is to say, there is a direct relationship between the learning strategies and the academic performance in the students of the Career Professional Physiotherapy career of the Daniel A. Carrión Institute.
Acceso abierto
Gestión de la calidad con enfoque al cliente y su relación con la competitividad en micro empresas farmacéuticas del Cercado de Lima caso: Galería Capón Center 2013
(Universidad Privada Norbert Wiener, 2018-08-02) Contreras Torvisco, Martha; Ayala Mendivil, Ronald Espiritu
The research entitled: Quality Management with a focus on the client and Competitiveness in Pharmaceutical Microenterprises, case: Galería Capón Center - Cercado de Lima 2013; whose general objective was to determine the relationship between the variables, quality management with customer focus and competitiveness in the Pharmaceutical Microenterprises of the third floor of the Galería Capón Center. This is an applied, observational, correlational and cross-sectional investigation, the method and design is nonexperimental quantitative, retrospective with a type of ordinal categorical variable, the technique was the survey and the instrument a documented questionnaire (SERVQUAL). The population is all 70 owners of the pharmaceutical establishments called drugstores or distributors of the third floor of the Galería Capón Center located in the Jr. Paruro Nª 946 - Cercado de Lima, to determine if there is a relationship between these two variables the test was used. Chi square independence and the Kendall tau-b correlation, the reliability was calculated by the Cronbach's alpha coefficient, with a value of 0.98%. 5 dimensions of the quality management variable are considered: Aspects or tangible elements, Reliability, Sensitivity or Responsiveness, Security, Empathy. The results showed that the variables of the study are related in a positive way. It is concluded that the better management of quality with a focus on the client, greater business competitiveness in pharmaceutical microenterprises of the Lima fencing. Case: Galería Capón Center.
Acceso abierto
Gestión del talento humano y su relación con el desempeño laboral del personal del puesto de Salud Sagrado Corazón de Jesús – Lima, enero 2018
(Universidad Privada Norbert Wiener, 2018-04-23) Vilchez Paz, Stefany Bernita; Rojas Reyes, Ruth Rosario; Ayala Mendivil, Ronald Espiritu
The present investigation titled Management of the human talent and its relation with the labor Performance of the personnel of the Seat of Health Sacred Heart of Jesus - Lima, 2018: had like objective to determine the relation between the management of the human talent and the labor performance of the personnel of the Position of Health Sacred Heart of Jesus. A study of quantitative approach, type of applied research, nonexperimental design and correlational level, was carried out at the Heart of Jesus Health Post during the month of January 2018, where 50 workers of the Post participated who met the criteria of inclusion. For data collection such as the technique of observation, interview and survey, and the instrument through a questionnaire validated by the expert judgment of the author Kiember Inca Allccahuaman. For the processing of information, the SPSS program version 22 and Excel were used. The results reveal that there is a statistically significant relationship according to p = 0.000 between the variables of human talent management and the work performance of the health post Sacred Heart of Jesus, there is a statistically significant relationship according to p = 0.007 between human talent management and the quality of work of the work performance of the workers of the health post Sacred Heart of Jesus; Finally, there is a statistically significant relationship according to p = 0.007 between the management of human talent and the work in a work team of the staff of the Sacred Heart of Jesus health post.
Acceso abierto
Liderazgo interpersonal de las enfermeras jefes y su influencia en el clima organizacional en los servicios de enfermeria del pabellon B del Hospital Nacional Guillermo Almenara Irigoyen
(Universidad Privada Norbert Wiener, 2017) Palomino Carrión, Ruby Cecilia; Cainicela Avellaneda, Miriam Maribel; Ayala Mendivil, Ronald Espiritu
The present study aimed to establish the interpersonal leadership of the head nurses and their influence on the organizational climate in the Nursing Services of Hall B of the Guillermo Almenara Irigoyen National Hospital. The methodology used in the study was descriptive and non-experimental level, correlational design and cross-sectional, using the quantitative method. The sample consisted of 147 nursing nurses and 9 nurse heads of ward B of Almenara Irigoyen Hospital, who were administered the questionnaires of Interpersonal Leadership of Fischman and of Organizational Climate developed by MINSA, counting with validity and a high level of reliability. The data were analyzed statistically by the SPSS 22.0 program with a significance of p <0.05, the linear regression test was used to test the hypotheses. The results indicated that most of the nurses of nursing services in ward B of Almenara Irigoyen Hospital developed a moderate interpersonal leadership 77.8%; And 75.5% of care nurses perceived to improve the Organizational Climate. The conclusions pointed out that the interpersonal leadership of the head nurses does not significantly influence the organizational climate in the nursing services of ward B of Almenara Irigoyen Hospital. At the specific level, it was found that the interpersonal leadership teamwork of the head nurses does not influence the organizational climate, while the managerial skills of the interpersonal leadership of the chief nurses does not significantly influence the organizational climate in the nursing services of the ward B of the Almenara Irigoyen Hospital.
Acceso abierto
Nivel de atención del perfil de la obesidad y patologías cardiometabólicas en pacientes adultos del Servicio de Endocrinología del Hospital “Luis Nicasio Sáenz” de la Policía Nacional del Perú, abril-mayo 2017
(Universidad Privada Norbert Wiener, 2018-01-27) Yenque Aguilar, María Angélica; Ayala Mendivil, Ronald Espiritu
The obesity is a common public disease because of the high prevalence of cases in Perú, and currently affect all age groups. This investigation has as main objective: Determine how the clinical profile of obesity influences the presence of cardiometabolic disease in adult people in Endocrinology Service “Luis Nicasio Sáenz” of the National Police of Perú, AprilMay 2017. The type of investigation is applied, it meets the characteristics of a correlational study. The method used in our study is hypothetical deductive and a quantitative approach. The design was non-experimental cross-sectional type. The simple with which they work is intentional non-probabilistic consisting of adult male and female atended at the endocrinology service, being a total of 80 patients. The data collection of the present study was used the survey and the instrument was the questionnare. The recommendation generated in this investigation is that each hospital must have a screening program for the prevention of cardiometabolic disease to detect an early case of obesity. The Services responsible for deriving this program should be the specialities of Endocrinology and Cardiology. For this the ministry of health should be in charge of monitoring this program annually.
Acceso abierto
Nivel de conocimiento y actitudes hacia los métodos anticonceptivos en adolescentes de la institución educativa pública N° 5127 “Mártir José Olaya”, Ventanilla-Callao, 2014
(Universidad Privada Norbert Wiener, 1905-07-07) Maguiña Abad, Katherin Mercedes; Vergaray Matos, Ruth Noemi; Ayala Mendivil, Ronald Espiritu
Objetivo: determinar las complicaciones maternas y perinatales por ruptura prematura de membranas en embarazo pretérmino en el Hospital Nacional María Auxiliadora, entre julio de 2011 y junio de 2012. Metodología: estudio observacional analítico de casos y controles. Se revisó un total de 318 historias clínicas de gestantes de embarazo pretérmino con ruptura prematura de membranas, para identificar las complicaciones maternas y perinatales. La recopilación de datos se hizo por medio de un formato estructurado. Se efectuó el procesamiento y análisis de datos, y los resultados se presentaron en tablas simples, por medio del paquete estadístico SPSS versión 18. Resultados: la edad promedio es de entre 20 y 34 años. El 15,1 % presentó antecedentes de parto pretérmino anterior. El período intergenésico fue mayor de dos años. El 54,7 % presentó infección cérvico-vaginal. El 64,2 % de pacientes fueron multíparas. El 61,3 % tuvo más de seis controles prenatales. La edad gestacional promedio fue de 34-36 semanas. Las complicaciones maternas más frecuentes fueron corioamnionitis e indicación de cesárea, con 28,3 %. La complicación perinatal más frecuente fue síndrome de distrés respiratorio (67,9 %), seguida por sepsis (58, 5 %). Conclusiones: la complicación materna más frecuente fue corioamnionitis, mientras que la complicación perinatal más frecuente fue síndrome de distrés respiratorio.
Acceso abierto
Nivel de cumplimiento del proceso administrativo en salud y la calidad de atencion percibida por los usuarios en el servicio de cirugia del Hospital Nacional PNP Luis N. Saenz Lima 2016
(Universidad Privada Norbert Wiener, 2017) Maquera Jahuira, Mirza Carmela; Ayala Mendivil, Ronald Espiritu
In order to identify the level of compliance of the administrative process in health and its relationship with the level of quality of care perceived by the users in the surgery service of the National Hospital PNP "Luis N. Sáenz" Lima-2016, Was developed an explanatory, prospective, prolective and longitudinal study, the sample was the same as the population and consisted of all the professionals who added 29. In the results, when analyzing the relationship between the level of compliance of the administrative process in the planning dimension and the level of quality of care perceived by users of the surgery service, this association was only found with the dimensions of flexibility in planning activities and strategies, and the direction of following a strategic plan. There is no statistical relationship between the level of compliance of the administrative process in the organizational dimension and the level of quality of care perceived by the users of the surgery service. The relationship between the level of compliance of the administrative process in the management dimension and the level of quality of care perceived by the users of the surgery service does not show a relationship with statistical significance. Finally, when analyzing the relationship between the level of compliance of the administrative process and the level of quality of care perceived by users of the surgery service, it does not show statistical significance. It is concluded that the level of compliance of the administrative process is not statistically related to the level of quality of care perceived by users in the Surgery Service of the PNP "Luis N. Sáenz" National Hospital.
Acceso abierto
Nivel de percepción de las usuarias sobre la calidad de atención en el consultorio de planificación familiar, Hospital "San Juan de Lurigancho", entre los meses de noviembre-diciembre de 2014
(Universidad Privada Norbert Wiener, 1905-07-06) Aguilar Huamán, Yaneth Rosilú; Ayala Mendivil, Ronald Espiritu
Objetivo: Determinar la efectividad del Programa Educativo “Educación Sexual y Comunidades Saludables” en el nivel de conocimientos y actitudes en salud sexual y reproductiva en adolescentes de 4to y 5to de secundaria Material y Método: El estudio es de tipo cuantitativo, nivel aplicativo, método cuasi – experimental. Se llevaron a cabo 14 sesiones educativas a una muestra intencionada de 218 estudiantes de edades entre 13 y 18 años. La recolección de datos se realizó mediante un cuestionario de alternativas múltiples y una escala tipo Likert, cuya aplicación se dio antes y después de la intervención; asimismo, procesamiento y análisis de datos se realizó con el software estadístico SPSS 15.0 Resultados: Antes del desarrollo del programa educativo el 37% y 35 % de los estudiantes presentaron niveles de conocimientos muy bajo y bajo respectivamente, luego de la ejecución de la misma el 42% de ellos obtuvieron un nivel promedio. Con respecto a las actitudes, estas se mantuvieron en ni a favor ni en contra tanto en el pre y post test, sin embargo, se produjo una modificación de actitudes de ni a favor ni en contra a favorables y muy favorables en un 42% de la muestra participante Conclusiones: El Programa Educativo: “Educación Sexual y Comunidades Saludables” desarrollado es efectivo (T de Student: t(413)=8.798, p = .038 y t(434)=2.682, p < .001), porque generó un incremento del nivel de conocimientos y cambios de actitudes favorables.
Acceso abierto
Nivel de satisfacción de los usuarios de los servicios fisioterapia: análisis comparativo entre dos entidades de salud de Brasil, enero del 2018.
(Universidad Privada Norbert Wiener, 2020-09-21) Kegler Nardes, Leandro; Ayala Mendivil, Ronald Espiritu
The evaluation of the users' satisfaction regarding the services offered to them offers important information to health entities because it enables the realization of improvement and operational changes, in order to offer better quality services. Health care should be based on activities designed to ensure accessible and equitable health services with efficient professionals to achieve user satisfaction with the care received. The objective of the present investigation was to compare the level of satisfaction of external users of physiotherapy services between two health entities in Brazil. The techniques of observation and structured interviewing were applied, and as a survey instrument, the SERVQUAL questionnaire was used, adapted for research in the health area, which culminated in analysis considering the quality indicators. The population size was made up of 459 users, between the two health entities studied, who used the services during the month of January 2018. The developed study was framed in a quantitative and comparative investigation being that the collected data was analyzed and it was verified that the level of satisfaction of the external users of the physiotherapy services of the Physical Education School of the Army of Brazil was superior in comparison with the Physiotherapy services of the Military Polyclinic of Rio de Janeiro, during the month of January 2018.
Acceso abierto
Nivel de satisfacción y la calidad de atencion percibida por el usuario externo en el servicio de ortodoncia y ortopedia maxilar de la clinica docente asistencial de la Universidad Norbert Wiener 2018
(Universidad Privada Norbert Wiener, 2019-05-30) Nieto Perea, Patricia; Yllú Ponce, Nancy Judith; Ayala Mendivil, Ronald Espiritu
This study evaluated the relationship between satisfaction and perceived quality of care by patients attending the orthodontics and maxillary orthopedics service at the Norbert Wiener teaching clinic in 2018. It was applied, non-experimental, cross-sectional correlational research. The sample included 100 adult patients who only received care in the orthodontics and maxillary orthopedics service. Patients completed two surveys: quality of care was evaluated using a Servqual survey, and satisfaction was evaluated using a Likert scale. Results showed a substantial correlation between external user satisfaction and the safety dimension of care quality, as staff were always kind and attentive. There was also a substantial correlation between care quality and the cognitive dimension of user satisfaction, as staff were well-trained and listened patiently. It was concluded there is a statistically significant relationship between satisfaction level and perceived quality of care.
Acceso abierto
Percepción de las gestantes sobre la calidad de atención en el control prenatal del Centro de Salud Materno Infantil Ancón, Lima 2014
(Universidad Privada Norbert Wiener, 1905-07-07) Amaya Benites, Joselín Luisa; Silva Garrido, Katya Nathali; Ayala Mendivil, Ronald Espiritu
El presente trabajo de investigación fue realizado en el Hospital San Juan de L-Lurigancho, con el objetivo de determinar la influencia de “La psicoprofilaxis obstétrica en la actitud durante la fase activa del trabajo de parto en primigestas adolescentes del Hospital San Juan de Lurigancho en el año 2014“. Material y métodos. Estudio descriptivo, observacional y de corte transversal, realizado en una población de 122 gestantes. La influencia de la psicoprofilaxis obstétrica en la actitud de la gestante durante la fase activa del trabajo de parto se comparó entre las 54 gestantes que recibieron psicoprofilaxis obstétrica con el grupo que no lo recibió. El instrumento utilizado para la evaluación fue una prueba validada para valorar la actitud en el trabajo de parto. Resultados. El 72% de participantes con preparación presentaron buena relajación, en tanto que el 96% del grupo que no recibió profilaxis no tuvo buena relajación. El 80% de gestantes con psicoprofilaxis respiraron adecuadamente y el 94% del grupo sin preparación no lo hicieron adecuadamente. Asimismo, el 93% del grupo con preparación identificaron y controlaron las contracciones, a diferencia del grupo sin preparación, quienes solo el 28% identificaron y controlaron las contracciones. En el grupo con preparación solo el 20% requirió tener una persona cerca durante el trabajo de parto, a diferencia del grupo sin preparación donde el 97% requirió una persona a su lado. Conclusión. La preparación psicoprofiláctica influye significativamente en la actitud de las gestantes adolescentes durante la fase activa del trabajo de parto. Palabras clave: Psicoprofilaxis obstétrica, fase activa del trabajo de parto, Actitud.
Acceso abierto
Practicas evaluativas de los docentes del quinto grado de basica primaria del Colegio Villa Amalia Ied, a partir de la implementacion del decreto ley 1290/09
(Universidad Privada Norbert Wiener, 2019-02-21) Torres Celis, Franci Liliana; Ayala Mendivil, Ronald Espiritu
In Colombia, the evaluation is governed by decree 1290 of 2009, which dictates the provisions for educational institutions to develop and execute their own Institutional System of Student Evaluation SIEE. The investigation investigated and analyzed the form of appropriation of decree 1290 around the strategies and daily practices carried out by the teachers of the fifth grade of primary basic education of the Villa Amalia Institution. In the development of the research process, the qualitative paradigm was used, since the purpose is to use action research; To determine the knowledge and appropriation of SIEE by teachers, the techniques and instruments used were in-depth interviews, field observer, and a final questionnaire. With the information obtained, an analysis was made that showed that all the teachers interviewed expressed knowledge of decree 1290 and SIEE, fifth grade teachers prioritized that the evaluation strategies are selected according to the needs and criteria of each area the most used they are: the workshops, the written tests, the qualification of the notebooks, some autonomous activities, the written and oral evaluations, and only one teacher states that he uses the Information and Communication Technologies (Tics) as evaluative strategies. The construction of the SIEE must be based on the principles of tolerance, freedom, clarity and starting from the ends of education, with the participation of teachers, parents and students; from the current social and cultural context.
Acceso abierto
Proceso de atención de consulta externa y la calidad del servicio a los pacientes del Centro de Salud I-4 La Unión - provincia Piura, en el mes de enero 2018.
(Universidad Privada Norbert Wiener, 2018-06-22) Pingo Bayona, Dennis José; Ayala Mendivil, Ronald Espiritu
The objective of this research was to determine the relationship between the perceptions of the outpatient care process and the level of Quality of service received by the C.S. I-4 the Union - Province Piura, during the period to January 2018. The type of research was a correlational descriptive study with a quantitative approach, regarding the perception that patients have about the process of outpatient care and the quality of service in patients of C.S. I-4 the Union, where the variables were measured at a specific time by applying the survey. The design that was used was non-experimental of transversal cut because the variables were not manipulated by the researcher. This study is of applied level, being the population conformed by the 34, 540 patients that attend the Center of Health of the Union, having taken a sample of 327 patients. The technique that was used in the data collection was the survey and as a tool a questionnaire of 27 questions, using the Likert scale as a measure of the score for the perception of attention and quality level, the hypothesis was contrasted. Kolmogorov smirnov's normality test for variables since the samples are of size n> 50, the results of which suggest parametric statistics, it was concluded that there is a relationship between the process of outpatient care and the quality of service to patients from the health center I-4 La Unión - Province Piura to January 2018.
Acceso abierto
Satisfacción del paciente y la calidad de atención del Servicio de Laboratorio Clínico en el Hospital de la Solidaridad Tacna, enero del 2018.
(Universidad Privada Norbert Wiener, 2018-07-20) Calderón Pardo, Renatto; Ayala Mendivil, Ronald Espiritu
The objective of the research was to determine the relationship between Patient Satisfaction and the quality of care of the clinical laboratory service at the Solidaridad Tacna hospital. Regarding the methodology, the type of research is applied, with a quantitative approach and a correlational level, with no experimental - transversal design. The population consisted of patients of Peruvian and foreign nationality treated in the clinical laboratory service with a sample of 227 patients, who were administered a questionnaire of Satisfaction of the patient adapted from the SERVQUAL model and one of quality of care based on the dimensions of the quality of own authorship, counting on validity and a high level of reliability. The data was analyzed with the IBM SPSS Statistics 23.0 statistic. The results indicated an overall satisfaction of 97.5%, where the best-qualified dimensions were Safety (82.9%) and Tangible Aspects (80.9%); In addition, a perception of quality was found to be very good at 71.6%, where the best-qualified dimension was the environment (80.2%). The conclusions stated that the level of patient satisfaction is related to the quality of care of the clinical laboratory service and its different dimensions.
Acceso abierto
Satisfacción del usuario externo y calidad de atención percibida en el Servicio de Medicina Física y Rehabilitación, Hospital Regional de Ica, Marzo 2018.
(Universidad Privada Norbert Wiener, 2018-10-12) Lostaunau Ramos, Johanna Cristhina; Ayala Mendivil, Ronald Espiritu
Objective: To determine the association between external user satisfaction and perceived quality of care in Physical Medicine and Rehabilitation Service of Ica Regional Hospital, in March 2018. Methodology: Descriptive study, non-experimental level, correlational design, cross section and quantitative approach. The sample consisted of 93 external users of Physical Medicine and Rehabilitation Service of the Regional Hospital of Ica, to whom two questionnaires were administered: quality of care and satisfaction. The information obtained was analyzed with SPSS 23.0 software, using descriptive statistics: central tendency and dispersion measures for numerical data. As well as absolute and relative frequencies. For hypothesis test, Spearman correlation coefficient was used. Results: Among external users surveyed, 47.3% considered very good the quality of care, 43% good, 8.6% regular and 1.1% poor. The quality of care dimension with the best average of rating was empathy. Regarding satisfaction level, 36.6% felt very satisfied, 46.2% satisfied, 12.9% regularly satisfied and 4.3% dissatisfied. In the hypothesis test, with a 95% confidence level and p-value less than 0.05, it was determined that there is a statistically significant, moderate and directly proportional association between external user satisfaction and perceived quality of care, as well as external user satisfaction and each of dimensions of quality of care evaluated.
Acceso abierto
El uso de la herramienta JCLIC como apoyo al rendimiento académico de los estudiantes de sexto grado en la institución educativa departamental de Carreto-Colombia 2018
(Universidad Privada Norbert Wiener, 2018-12-12) Hernández Orozco, Hernelda; Bocanegra Orozco, Lauren; Ayala Mendivil, Ronald Espiritu
El trabajo de investigación tuvo como objetivo determinar la influencia de la herramienta JCLIC en el rendimiento académico de los estudiantes de sexto grado en la Institución Educativa Departamental de Carreto-Colombia 2018. Se realizará siguiendo un diseño cuasiexperimental, con preprueba-posprueba y grupo de control. La población estuvo conformada por 35 estudiantes del primer grado de educación secundaria y la muestra (no probabilística) la integraron 17 estudiantes del grupo experimental y 18 del grupo control. Esta investigación consta de cinco capítulos. El capítulo I desarrolla el planteamiento del problema; contiene: descripción de la realidad problemática, formulación del problema, objetivos, justificación y viabilidad. El capítulo II presenta el marco teórico, revisando los antecedentes, bases teóricas, formulación de hipótesis y definición de las variables. El capítulo III detalla el diseño metodológico y comprende: enfoque, tipo y diseño del estudio, población y muestra, operacionalización de variables, técnicas e instrumento para la recolección de datos, métodos y técnicas para el procesamiento de la información, aspectos éticos. El capítulo IV presenta los aspectos administrativos de la investigación. El capítulo V presenta las referencias bibliográficas y el capítulo VI, contiene los anexos.