Maestría de Gestión en Salud

URI permanente para esta colecciónhttps://hdl.handle.net/20.500.13053/369

Navegar

Mostrando 1 - 20 de 156

Acceso abierto
Actitud y calidad de atención hacia los pacientes del hospital Lucio Aldazabal Pauca, Huancané, Puno 2023
(Universidad Privada Norbert Wiener, 2024-06-14) Choquetico Quispe, Dora Luz; Diaz del Olmo Morey, Fernando Luis
The main objective of this study was to determine the relationship between attitude and quality of care for patients at the Lucio Aldazabal Pauca Hospital, Huancané, Puno, 2023. Regarding the methodology, the research was basic and the approach was quantitative. The level was descriptive correlational and the design was non-experimental with a cross sectional study. The population was 600 health workers from the Lucio Aldazabal Pauca Hospital, the sample being 235 workers and the random non-probabilistic sampling. The technique used to collect data was the survey and the instrument which had 20 items for attitude and 18 items for quality of care. The results showed that the group of workers surveyed had a moderate appreciation regarding the attitude and quality of care towards patients (40.0%). It was concluded that there is a relationship between the attitude and the quality of care for patients at the Lucio Aldazabal Pauca Hospital, Huancané, Puno, 2023, with the level of correlation being direct and high (rho = 0.874).
Acceso abierto
Atributos de la atención primaria de salud y percepción en la calidad de los usuarios en una clínica de Lima, 2022
(Universidad Privada Norbert Wiener, 2022-12-19) Justiniani Quispe, Sindy Eliana; Arispe Alburqueque, Claudia Milagros
The purpose of the research was to determine the relationship between compliance with the attributes of primary health care and the perception of quality of users in a clinic in Lima, 2022; To achieve this objective, the study was proposed under a quantitative approach, with a nonexperimental design and correlational level, taking as a census sample 120 users of an outpatient clinic in Lima, to whom two consistent instruments were applied through the survey. in questionnaires, the first to measure compliance with the attributes of Primary Health Care and the second to know the perception of quality in users, both instruments belong to the researcher Roxana Quispe and had the proper content validity, as well as a high reliability through Cronbach's Alpha, the same ones that were 0.802 and 0.824; As the main result, the study revealed the existence of a significant relationship between the proposed variables (p= 0.000 < 0.05 and Spearman's Rho = 0.733), concluding based on these findings that the better compliance with the attributes of Primary Health Care, the users' perception of quality is highly favourable.
Acceso abierto
Ausentismo laboral y productividad en enfermeros asistenciales en ambientes de emergencia de un hospital Lima, 2023
(Universidad Privada Norbert Wiener, 2024-05-10) Sierralta Soto, Erika Giovanna; Millones Gomez, Segundo German
Objective: Objective: Determine the relationship between work absenteeism and productivity in nurses in the emergency area of a hospital in Lima, 2023. Methodology: The hypothetical deductive method was used with a quantitative approach and non-experimental, cross-sectional and correlational design. There was a population of 130 healthcare nurses, the simple random sampling technique was used and the sample was 98 nurses from the emergency area to whom two instruments validated by expert judgment with reliable values were applied: Cronbach's Alpha = 0.77 for the absenteeism questionnaire and KR20=0.79 for the productivity questionnaire. Results: With a p value (sig. = 0.000) being less than 0.05, it supports the conclusion that there is sufficient evidence to reject the null hypothesis. These results suggest that, according to Spearman's non-parametric Rho test, significant differences were found between the variables for the general objective. Conclusion: It is determined that there is a significant relationship between work absenteeism and productivity in care nurses in emergency environments of a hospital in Lima, 2023.
Acceso abierto
Ausentismo laboral y su relación con el desempeño laboral del personal de enfermería que labora en un hospital nacional 2023
(Universidad Privada Norbert Wiener, 2023-06-28) Cruzado Delgado, Eder Johnny; Hermoza Moquillaza, Rocío Victoria
This research was carried out with the objective of "Determining the relationship between work absenteeism and the work performance of the nursing staff of the National Hospital Dos de Mayo, Lima 2023". The Methodology is a study with a quantitative approach, of an applied type, correlational, non-experimental design, and cross-sectional. The population is made up of nursing staff, these 90 workers working in the areas of nephrology and emergency. The data collection technique was the survey, the instrument used was a questionnaire validated for the Peruvian reality, the labor absenteeism variable with its 4 dimensions and 18 items, and the work performance variable with its 4 dimensions and 20 items. For data analysis, the SPSS v 26.0 program was used. Results for the hypothesis test, Spearman's correlation coefficient was applied. The results obtained show that the majority of workers surveyed were between 40 and 49 years old (41.1%), were female (51.1%), their profession was a nursing degree (56.7%), and their Marital status was cohabiting/married (57.8%). It can also be seen that the level of work absenteeism among the staff surveyed was high at 72.2% and medium at 27.8%. And that the level of work performance in the personnel surveyed was high in 92.2% and medium in 7.8%. Regarding the general hypothesis, according to the value of the Spearman correlation coefficient (Rho=-0.287), it can be affirmed that there is a low, inverse and significant relationship between work absenteeism and the work performance of the nursing staff of the National Hospital Dos de Mayo. Conclusion: Nurses who present a greater number of factors of work absenteeism present, in turn, a lower work performance, which should be taken into account in future improvement strategies.
Acceso abierto
Ausentismo laboral y su relación con el desempeño laboral en los profesionales de salud del Hospital Carlos Lanfranco La Hoz, Puente Piedra, 2023
(Universidad Privada Norbert Wiener, 2024-01-29) Huaylla Briceño, Helen Silvana; Hermoza Moquillaza, Rocío Victoria
Objective: “To determine how work absenteeism is related to work performance in health professionals at the Carlos Lanfranco La Hoz Hospital, Puente Piedra, 2023.” Materials and methods: Quantitative, correlational and cross-sectional study. The population consisted of 972 health professionals, with a sample of 164, simple random probabilistic sampling. The questionnaires were adapted for the variable absenteeism and job performance, they have 18 and 20 questions respectively, divided into 4 dimensions, validated by 5 experts. A pilot test was carried out with 25 health professionals, with a Cronbach's alpha reliability of 0.859 and 0.910. Results: 64.6% of health professionals have medium absenteeism and 31.7% have low absenteeism, while 91.5% have a good level of work performance. Furthermore, 78.7% presented low absenteeism in the specific context and culture dimension, unlike the dimensions: Individual factor, Workplace and Work content where absenteeism was of a medium level. Using Spearman's Rho statistic, there is a relationship between the variables studied, being - 0.484 with a significance level of 0.05. Conclusions: An inverse correlation, of medium intensity and significant, was found between the study variables, that is, an increase in absenteeism is related to a decrease in work performance in health professionals at the Carlos Lanfranco La Hoz de Puente Piedra Hospital during 2023.
Acceso abierto
El ausentismo y desempeño laboral en profesionales de enfermería en áreas críticas de adultos del Hospital Edgardo Rebagliati Martins, 2023
(Universidad Privada Norbert Wiener, 2023-11-20) Calderón Quevedo, Ana María; Hermoza Moquillaza, Rocío Victoria
This work was carried out with the objective of “Determining the relationship between absenteeism and work performance in nursing professionals in critical adult areas of the Edgardo Rebagliati Martins Hospital, 2023.” Material and methods: Study with a quantitative approach, non-experimental design of correlational-cross-sectional scope, had a population of 155 Nursing professionals, and a sample of 120 participants; The technique used was the survey and two questionnaires as instruments that were previously validated by expert judgments. The hypothesis testing was evaluated using the Spearman test and institutional and Ethics Committee approval was obtained. The results obtained were that 90.8% of Nursing professionals had a medium level of absenteeism and 91.7% had an efficient level of performance. The test of the general hypothesis showed that Absenteeism is related to Work Performance (p=0.048; Rho=0.181), likewise the test of the second specific hypothesis showed that the Workplace Dimension of Absenteeism is related to Work Performance (p=0.002; Rho=0.284); The other hypotheses were not significant (p>0.05). In conclusion, Absenteeism presents a significant positive relationship with Work Performance in Nursing professionals in critical adult areas of the Edgardo Rebagliati Martins Hospital, 2023.
Acceso abierto
Barreras de acceso en salud y adquisición de medicamentos del servicio de farmacia de un hospital de nivel III, Perú-2023
(Universidad Privada Norbert Wiener, 2024-01-12) Cachique Reátegui, Henry Francisco; Maguiña Palma, Misael Erikson
Objective: Determine the health access barriers that are related to the acquisition of medications in the Pharmacy service of a level III hospital. Material and Methods: descriptive, correlational study, non-experimental design, cross-sectional, correlational level or scope, explanatory. The population was 142,488 visits in the period with a sample of 384 patients who attended the Pharmacy service of Hospital III Essalud in Loreto, Peru 2023. The sampling was simple random and the technique was the survey, the questionnaire instrument was valid to measure barriers to access in health and the acquisition of medicines. Results: 59% of the respondents were female compared to 41% who were male. 53% stood out with a secondary education level and 35% with a secondary education level. In relation to Access Barriers in Health, it was observed that the accessibility dimension is low, presenting 73% between 25% of never and 48% of almost never. The acceptability dimension was medium, presenting 45% between 20% of never and 25% of almost never. The effective coverage dimension was low to medium, presenting 60% between 24% of never and 36% of almost never. In relation to the medication acquisition variable, the substantial well-being dimension was low to medium, presenting 65% between 31% of never and 34% of almost never. The generic medication dimension was low, presenting 78% between 31% almost always and 47% always. The brand medicine dimension was low, presenting 76% between 21% almost always and 55% always. Conclusions: the specific hypotheses are statistically significant, with the Chi-square Test < 0.001 (𝜌=0.005) with the relationship between health access barriers and the acquisition of medications from the Pharmacy service.
Acceso abierto
La calidad de atención en la satisfacción del paciente con el cuidado de enfermería en el servicio de emergencia del Hospital de Vitarte - 2022
(Universidad Privada Norbert Wiener, 2023-04-14) Bazan Trujillo, Karla Benigna; Hermoza Moquillaza, Rocío Victoria
The present investigation entitled "the quality of care in patient satisfaction with nursing care in the Emergency Service of the Vitarte Hospital - 2022" aimed to determine the influence of the quality of care on patient satisfaction, reason why which, a quantitative study was developed at an explanatory level taking 175 patients as a sample, applying two instruments: the first that evaluates the quality of care through three dimensions: structure, process and results; and a second questionnaire that measures patient satisfaction with six valued dimensions: art of care, technical quality of care, physical environment, availability, continuity of care and efficacy-result; and whose reported results show a significance of less than 0.05, and Spearman's Rho equal to 0.601; concluding that there is an influence of the quality of care on patient satisfaction with nursing care.
Acceso abierto
Calidad de atención y nivel de satisfacción del usuario del servicio de salud de Humanity & Inclusion Perú, 2021
(Universidad Privada Norbert Wiener, 2022-04-30) Molero Saldaña, Sheyla; Hermoza Moquillaza, Rocío Victoria
The research study was carried out with the purpose of analyzing the relationship between the variables, being the subject of research the quality and satisfaction of the user in the care of the Humanity & inclusion health service, Lima - 2021. Being a correlational type study , quantitative, non-experimental design, interview technique, non-probabilistic sampling. It was carried out on a final sample of 128 users. Being studied quality as one of the study variables, this is related to the level of care provided in the medical services provided and the other study variable is in the satisfaction that the user describes of the health service humanity & Inclusion. The instrument used is the Servperf model, which allows identifying the level of quality with a 22-item questionnaire, it also allows analyzing the level of satisfaction with a 16-item questionnaire, presenting five alternatives as possible answers, being: totally disagree, disagree, moderate, agree and totally agree. The results showed that 96.9% of users consider that the quality of care in the health service was good; Likewise, 86.7% of users consider that the level of satisfaction in the health service is high. The significance of the correlation was found to be positive and statistically moderate, with the Spearman correlation being 0.417 and a significant relationship (p = 0.000). For this reason, a positive relationship was shown between the variables of quality and satisfaction of the users of the Humanity & inclusion health service.
Acceso abierto
Calidad de atención y satisfacción de los pacientes atenidos en el servicio de odontología del Centro de Salud Nueva Esperanza. Lima, 2022
(Universidad Privada Norbert Wiener, 2022-11-29) Manrique Lezama, Patricia Rosario; Hermoza Moquillaza, Rocío Victoria
The purpose of this study was to determine the relationship between the quality of care and the satisfaction of users who attend the dentistry service of the "Nueva Esperanza" health center. Lima, 2022. Material and Method: A study with a quantitative, observational, and cross-sectional approach was carried out. The sample was 156 patients; in whom, the survey technique was applied through two questionnaires: a quality of care questionnaire measured with the SERVQUAL scale and a user satisfaction questionnaire, both previously validated and with a high level of reliability. Results: The quality of care mostly had a regular level in 41.4%; and user satisfaction, a satisfied level of 38.2%. The dimensions tangible elements, reliability, responsiveness, security and empathy obtained a statistically significant relationship with user satisfaction (p<0.05); and a moderate positive Spearman's correlation. Conclusion: The quality of care is significantly related to the satisfaction of patients treated in the dental service of the "Nueva Esperanza" health center.
Acceso abierto
Calidad de atención y satisfacción del usuario atendido por teleconsulta en el Hospital Hermilio Valdizan, Lima - 2021
(Universidad Privada Norbert Wiener, 2022-03-09) Condori Pacco, Martha; Arispe Alburqueque, Claudia Milagros
Teleconsultations during the pandemic are a fundamental tool to face the great demand of the population that requires and needs care, for which it is important to train health professionals and implement instructional means for users that will allow their trust and security, which will favor improving the quality of care and user satisfaction, for this reason, the objective of the research was to determine the relationship between the quality of care and the satisfaction of the user attended by teleconsultation. at the Hermilio Valdizan hospital in the month of November 2021. The type of research was applied with a quantitative approach, with a non-experimental design, applying two questionnaires to patients attended by teleconsultation. It was found that user satisfaction by age group, from 39 to 58 years of age, represents 44.2%. In the study level group, 53 participants have secondary education, which represents 44.2%, the means with which they connect is the cell phone, which is done by 101 participants, which represents 84.2%. It is concluded in the present study that if there is a relationship between the quality of care and the user's satisfaction, we can affirm that the quality of care is significantly related to the satisfaction of the user attended by teleconsultation at the Hermilio Valdizan Hospital.
Acceso abierto
Calidad de atención y satisfacción en los usuarios externos postpandemia en el servicio de farmacia emergencia del hospital nacional Hipólito Unanue 2022
(Universidad Privada Norbert Wiener, 2023-10-31) Colan Pajuelo, Janet Ysabel; Bonilla Asalde, Cesar Antonio
The purpose of this research was to determine the relationship between quality of care and satisfaction among external users of the emergency pharmacy service in a post-pandemic covid 19 scenario at the Hipólito Unanue National Hospital in the year 2022. It is a quantitative, applied and correlational research, the sample was composed of 234 external users of the pharmacy service, which was calculated by applying the Murray formula for finite population. A Likert-type questionnaire was applied to the external users of the emergency pharmacy service; with this information, the hypotheses were analyzed using Spearman's correlation test. The result of the general objective of the research expressed by means of Spearman's Rho coefficient, a high positive correlation of 0.940 at a bilateral significance level of 0.01, which is less than 0.05, concluding that there is a positive and high relationship between quality of care and user satisfaction.
Acceso abierto
Calidad de atención y satisfacción en pacientes de la farmacia del hospital Nacional Alberto Sabogal Sologuren
(Universidad Privada Norbert Wiener, 2023-07-31) Risco Gil, Viviam Paola; Caycho Valencia, Félix Alberto
The objective of this research thesis was to determine if the Quality of care is related to the satisfaction of the patients of the Outpatient Pharmacy of the Alberto Sabogal Sologuren National Hospital during confinement. In the research, the applied methodology was used, with a hypothetical-deductive method, nonexperimental design, correlational scope and cross section, quantitative approach, it was made up of 248 users, with the survey technique, and whose instruments were the Servqual Questionnaire. adapted and User Satisfaction, the data in the SPSS version 21 program were also considered, and the Spearman correlation coefficient statistic through the significance level of 0.821 allowed to contrast the hypotheses. The conclusions reached with the research work showed that there is a significant relationship between the degree of correlation, which represents p=0.000; r=0.821, considered a high and positive correlation. Consequently, a direct correlation was evidenced between the quality of care and the satisfaction of the patients of the Outpatient Pharmacy of the Alberto Sabogal Sologuren National Hospital during confinement, 2023.
Acceso abierto
Calidad de atención y satisfacción en pacientes odontológicos del puesto de salud Mollepampa I-2, Castrovirreyna - Huancavelica, Perú - 2023
(Universidad Privada Norbert Wiener, 2024-12-27) Rolando Samaniego, Guillermo Angel; Diaz del Olmo Morey, Fernando Luis
Objective: To determine the relationship between quality of care and satisfaction in dental patients at the Mollepampa I-2 health post, Castrovirreyna - Huancavelica, Peru - 2023. Methodology: A quantitative, correlational, applied approach and non-experimental design was used. The survey technique was executed where two questionnaires were administered to 92 patients who went to the Mollepampa I-2 health post, Castrovirreyna in Huancavelica, who received dental care. The data were analyzed using the Spearman Rho Test, according to the distribution of the data. All statistical processes were carried out with a confidence level of 95% using the statistical software SPSS v26.0. Results: A direct and moderate connection was found between tangible aspects (p=0.000; Rho= 0.512), reliability (p=0.000; Rho= 0.459) and security (p=0.000; Rho= 0.423) with satisfaction; in addition to a low relationship between responsiveness and satisfaction (p=0.000; Rho= 0.360) and between empathy and satisfaction (p=0.000; Rho= 0.363). Conclusion: A moderate relationship prevails between quality of care and satisfaction in dental patients (p=0.000; Rho= 0.560), which supports the study hypothesis, demonstrating that an improvement in the quality of dental service will lead to more satisfied patients.
Acceso abierto
Calidad de atención y sintomatología depresiva de los pacientes hospitalizados del Centro Médico Naval, Lima - 2022
(Universidad Privada Norbert Wiener, 2023-02-11) Qwistgaard Espinal, Jose Luis; Arispe Alburqueque, Claudia Milagros
This publication had as a main objective to determine the correlation that exists between the variable quality of health care, which is comprised of three dimensions which are healthcare personnel attitudes, interpersonal relationships, and scientific-technical knowhow, with the variable depressive symptoms in inpatients. The type of this study was applied, with a non-experimental and transversal design, with a hypothetico-deductive methodology, and it employed two validated instruments for its data gathering, the Cuestionario de proceso de atención and the Patient Health Questionnaire-9. The sample consisted of 80 inpatients from the wards of the Naval Medical Center. A positive correlation (rho= 0.020) was found between the variable quality of health care and the variable depressive symptoms in inpatients of the wards, and there are negative correlations between the dimensions of the variable quality of health care, healthcare personnel attitudes (rho= -0.104), interpersonal relationships (rho= -0.010), and scientifictechnical knowhow (rho= -0.051) and the depressive symptoms variable. It was concluded that there exists a correlation between the two studied variables, and that there exists a protective effect between the three dimensions of the variable quality of health care that alleviate the severity of depressive symptoms, therefore the Naval Medical Centre should further delve in these findings to have a more effective performance as an institution for the benefit of its patients.
Acceso abierto
Calidad de cuidado de enfermería y satisfacción del paciente en el servicio de hospitalización del Hospital Nacional Guillermo Almenara Irigoyen, Lima – Perú, 2022
(Universidad Privada Norbert Wiener, 2022-11-28) Luján Paredes, Margarita Mercedes; Hermoza Moquillaza, Rocío Victoria
Objective: To establish the relation ship between the quality of nursing care and the satisfaction of hospitalized patients in an EsSalud hospital. Materials and methods: Study with quantitative, applied, no experimental, correlational and cross sectional methodology, in which two valid and reliable questionnaires were applied to a population made up of 100 patients, with a sample of 80 participants. Results: It was found that 62.5% and 37.5% of surveyed patients perceived satisfaction at a medium and high level, respectively, and 63.8%, 33.8% and 2.4% of patients indicated a quality of nursing care at a medium, high and low level. low respectively. It is concluded that the quality of care provided by the nurse correlates significantly, positively and perfectly with the satisfaction perceived by the patient (Rho= 0-942 and p=0.000).
Acceso abierto
Calidad de dispensación de medicamentos y satisfacción del usuario externo atendido en el Hospital María Auxiliadora, 2022
(Universidad Privada Norbert Wiener, 2023-03-30) Montano Auccapiña, Karina Violeta; Mendoza Arana, Pedro Jesus
The purpose of this study was to define the degree of association between the quality of drug dispensing and the satisfaction of external users. In the study, the method used was a quantitative approach, of a non-experimental, deductive design, of a correlational analytical type. The study consisted of 1,350 users over 18 years of age treated at the Maria Auxiliadora Hospital and 299 external users made up the sample. The result showed: 89.3% of participants who were satisfied with the care received in the drug dispensing service. Regarding the dispensing quality dimension, it was found that the reliability dimension had a significant (p=0.001) and direct (0.688) association with the satisfaction of external users, the responsiveness dimension has a significant (p=0.022) and direct association. (0.719) with the satisfaction of external users, the security dimension presented a significant (p=0.003) and direct (0.908) association with the satisfaction of external users, the empathy dimension has a significant (p=0.000) and direct (0.757) relationship with the satisfaction of external users and the dimension tangible elements does not have a significant relationship (p=0.069) with the satisfaction of external users. It is concluded that the quality of drug dispensing presents a significant (p=0.000) and direct (0.720) association with the satisfaction of external users.
Acceso abierto
Calidad de servicio del profesional de enfermería y satisfacción del usuario apendicectomizado en una clínica privada de Lima Metropolitana, 2021
(Universidad Privada Norbert Wiener, 2022-06-16) Santos Reyes, Araceli; Caycho Valencia, Félix Alberto
The objective of this study was to determine the quality of nursing professional service and its relationship with the satisfaction of the appendectomized user. The study method was deductive with a quantitative approach, correlational analytical type and non-experimental design. The population consisted of 101 appendectomized patients in their immediate postoperative stage at the San Borja Headquarters International Clinic located in Lima province. The results were: of the 101 users, 51.5% of the users were between 20 and 35 years old, 38.6% of the appendectomized users were married and 60.4% of the appendectomized users had higher education. Likewise, 98.8% of the appendectomized users were satisfied with the quality of the nursing professional's service and it was considered adequate. The correlation analysis for each dimension was: Accessibility (0.638 p=0.002) Explains and facilitates (0.689 p=0.001) Comforts (0.540 p=0.000) Anticipates (0.396 p=0.010) Maintains trust (0.871 p=0.000) and Monitors (0.686 p=0.001). It is concluded that there is a direct (0.790) and significant (p=0.001) correlation between the quality of service of the nursing professional and the satisfaction of the appendectomized user in a Private Clinic in Metropolitan Lima.
Acceso abierto
Calidad de servicio y satisfacción de los pacientes respecto al cuidado de enfermería en el área de cirugía de una institución hospitalaria, Callao 2023
(Universidad Privada Norbert Wiener, 2023-10-20) Paz Quispe, Elizabeth; Remuzgo Artezano, Anika
The objective of the research was “to determine the relationship between the quality of service and patient satisfaction regarding nursing care in the surgery area of a Hospital Institution, Callao 2023”; The approach was quantitative, non-experimental, cross-sectional and correlational, the population was composed of non-probabilistic sampling of 100 patients hospitalized in the surgery area, for data collection, instruments were applied, which consisted of two questionnaires, one for measure the quality of service variable and the other to assess patient satisfaction; The two instruments passed the relevant validity, and both reported a high level of reliability through Cronbach's Alpha (0.867 and 0.854). The results found that there is a significant and direct relationship between the quality of service and the satisfaction of hospitalized patients, with a significance level of 0.000 and a Rho = 0.711; concluding that there is a significant relationship between the two variables: Quality and satisfaction.
Acceso abierto
Calidad de servicio y satisfacción del usuario de medicina general atendido por teleconsulta en el Centro Médico Parroquial la Trinidad, 2021
(Universidad Privada Norbert Wiener, 2022-04-28) Tirado Huapaya, Janett Ysabel; Maguiña Palma, Misael Erikson
The objective of the present study was to determine the level of relationship between the quality of service and the satisfaction of the general medicine user attended by teleconsultation. The study method was deductive with a quantitative approach, correlational analytical type and non-experimental design. The population consisted of 185 users treated at the "La Trinidad" Parish Medical Center and the sample was 126 general medicine users treated by teleconsultation. The results were: of the 126 users, 54.8% were male and 45.2% were female, the age of 20 to 35 years was the most frequent in both sexes (male 49.3% and female 47.4%), the The sentimental status of the men was married 40.6% and the marital status of the women was single 36.8%, the level of education achieved for both sexes was secondary (male 68.1% and female 70.2%) and in relation to the occupation in both sexes it was independent (male 42.6% and female 49.1%). Regarding satisfaction, 83.3% of users were satisfied. Likewise, in the correlational analysis for each dimension it was: Objective (0.703 p=0.000) and subjective (0.777 p=0.001). It is concluded that there is a moderate (0.5.5) and significant (p=0.000) positive correlation between the quality of service and the satisfaction of the general medicine user attended by teleconsultation at the “La Trinidad” Parochial Medical Center.

Navegar

Examinando Maestría de Gestión en Salud por Línea de Investigación "Salud y Bienestar"