Maestría de Gestión en Salud

URI permanente para esta colecciónhttps://hdl.handle.net/20.500.13053/369

Navegar

Mostrando 1 - 20 de 256

Acceso abierto
Acceso a los servicios de salud y la percepción de atención a la mujer en el servicio de planificación familiar, hospital Santa Rosa, Lima – 2021
(Universidad Privada Norbert Wiener, 2021-10-07) Contreras Ayquipa, Cynthia Anahy; Da Silva Arévalo, Janina; Arispe Alburqueque, Claudia Milagros
The objective of the research was to determine the relationship between access to health services and the perception of care for women in the family planning service of the Santa Rosa Hospital, Lima 2021. Methodology: it corresponds to a quantitative, applied, nonexperimental, descriptive-correlational, cross-sectional research. The sample consisted of 150 women of childbearing age attending family planning services at the Santa Rosa Hospital. The instrument used was a SERVQUAL questionnaire (modified), to evaluate both variables: access to health services and perception of care for women. Results: the average age of the users was between 20 and 24 years, marital status single (62.7%), working occupation (54%), with a university education (50%) and a medium-high socioeconomic level (62.7%). It was found that 54.7% considered that there was a moderate range of accessibility to health services, the perception of care was considered good in all dimensions; reliability (78.5%), empathy (91.2%), tangible aspects (82.5%), responsiveness (80.7%) and safety (88.7%). When contrasting the general hypothesis, the Spearman's Rho correlation coefficient was (0.511), which showed a positive correlation of the variable access to health services with the variable perception of care for women. Conclusions: It can be affirmed that there is a relationship between access to health services and the perception of care for women in the family planning service of the Hospital Santa Rosa, Lima 2021.
Acceso abierto
Actitud de los profesionales y la calidad de atención en el departamento de gíneco obstetricia del Hospital de chancay y servicios básicos de salud: “Dr. Hidalgo Atoche López”, 2017
(Universidad Privada Norbert Wiener, 2019-12-11) Quevedo Juárez, Pamela Janet; Arispe Alburqueque, Claudia Milagros
With the objective of the study was to establish the level of relationship between the attitude of professionals with the quality of care in the obstetrics gynecology department of the Chancay hospital and Basic Health Services "Dr. Hidalgo Atoche López", 2017. The type of research is applied, the quantitative approach and the non-experimental design. The population consisted of obstetricians, gynecologists and patients of the obstetrics gynecology department of Chancay hospital and the non-probabilistic sample was represented by 80 people: 40 obstetricians, gynecologists and 40 patients. With respect to the techniques, the survey was used and the questionnaires as instruments. The 40 health professionals that make up the department of obstetrics were given a survey to assess their professional attitude. The 40 patients of the various departments of the obstetrics gynecology department were given a survey to assess the quality of care The general result of the study through the Spearman correlation test yielded a value of 4.72 corroborating the general hypothesis. The conclusion is that the attitude of the professionals is directly related to the quality of care in the department of obstetrics and gynecology of the Chancay hospital and Basic Health Service "Dr. Hidalgo Atoche López ", 2017.
Acceso abierto
Actitud y calidad de atención hacia los pacientes del hospital Lucio Aldazabal Pauca, Huancané, Puno 2023
(Universidad Privada Norbert Wiener, 2024-06-14) Choquetico Quispe, Dora Luz; Diaz del Olmo Morey, Fernando Luis
The main objective of this study was to determine the relationship between attitude and quality of care for patients at the Lucio Aldazabal Pauca Hospital, Huancané, Puno, 2023. Regarding the methodology, the research was basic and the approach was quantitative. The level was descriptive correlational and the design was non-experimental with a cross sectional study. The population was 600 health workers from the Lucio Aldazabal Pauca Hospital, the sample being 235 workers and the random non-probabilistic sampling. The technique used to collect data was the survey and the instrument which had 20 items for attitude and 18 items for quality of care. The results showed that the group of workers surveyed had a moderate appreciation regarding the attitude and quality of care towards patients (40.0%). It was concluded that there is a relationship between the attitude and the quality of care for patients at the Lucio Aldazabal Pauca Hospital, Huancané, Puno, 2023, with the level of correlation being direct and high (rho = 0.874).
Acceso abierto
Aplicación de mejora continua en clima institucional en el Hospital Geriátrico San José de la Policía Nacional del Perú periodo 2015-2016
(Universidad Privada Norbert Wiener, 2017-11-26) Sequeiros Pastor, Silvia Irene; Bernardo Pozo, Nélida Miguelina; Salcedo Rioja, Mercedes Rita
This research was able to measure the influence of applying Continuous Improvement Project in the organizational climate of the Geriatric Hospital of the National Police of Peru (205-2016) to assess the organizational climate, before and after application of continuous improvement project. The aim of this study was to determine whether the application of continuous improvement project influences the institutional climate Geriatric Hospital San José of the National Police of Peru in Lima Metropolitana, period 2015 - 2016. The population was constituted by workers at the Geriatric Hospital. The selection of the non-probabilistic sample, and was constituted by 56 workers extracted from the chosen population. The experimental group was then intentionally determined. The design that was applied was pre-experimental the instrument that was used was the questionnaire of Institutional Climate. It took into account the organizational climate and the dimensions: Organizational Culture, Organizational Design and Human Potential In the organizational culture dimension pre-test considered 38% that is regular. But after the implementation of the project of continuous improvement post test 64% considered that it is good. In the organizational design dimension in the pre-test, 40% consider that it is bad and post test after applying the continuous improvement project considers 44% that is good. In the potential human dimension in the pretest considers that 38% is regular. After the application of the project of continuous improvement is post test, 44% consider it good. Similarly to implement the effectiveness of continuous improvement project the results obtained through a survey before applying the continuous improvement project, it was found that the institutional climate of the geriatric hospital was rarely according to opinion was compared. The following conclusions were drawn: That the application of the Continuous Improvement Project significantly influences the institutional climate of the Geriatric Hospital of the National Police of Peru.
Acceso abierto
Atributos de la atención primaria de salud y percepción en la calidad de los usuarios en una clínica de Lima, 2022
(Universidad Privada Norbert Wiener, 2022-12-19) Justiniani Quispe, Sindy Eliana; Arispe Alburqueque, Claudia Milagros
The purpose of the research was to determine the relationship between compliance with the attributes of primary health care and the perception of quality of users in a clinic in Lima, 2022; To achieve this objective, the study was proposed under a quantitative approach, with a nonexperimental design and correlational level, taking as a census sample 120 users of an outpatient clinic in Lima, to whom two consistent instruments were applied through the survey. in questionnaires, the first to measure compliance with the attributes of Primary Health Care and the second to know the perception of quality in users, both instruments belong to the researcher Roxana Quispe and had the proper content validity, as well as a high reliability through Cronbach's Alpha, the same ones that were 0.802 and 0.824; As the main result, the study revealed the existence of a significant relationship between the proposed variables (p= 0.000 < 0.05 and Spearman's Rho = 0.733), concluding based on these findings that the better compliance with the attributes of Primary Health Care, the users' perception of quality is highly favourable.
Acceso abierto
Ausentismo laboral y productividad en enfermeros asistenciales en ambientes de emergencia de un hospital Lima, 2023
(Universidad Privada Norbert Wiener, 2024-05-10) Sierralta Soto, Erika Giovanna; Millones Gomez, Segundo German
Objective: Objective: Determine the relationship between work absenteeism and productivity in nurses in the emergency area of a hospital in Lima, 2023. Methodology: The hypothetical deductive method was used with a quantitative approach and non-experimental, cross-sectional and correlational design. There was a population of 130 healthcare nurses, the simple random sampling technique was used and the sample was 98 nurses from the emergency area to whom two instruments validated by expert judgment with reliable values were applied: Cronbach's Alpha = 0.77 for the absenteeism questionnaire and KR20=0.79 for the productivity questionnaire. Results: With a p value (sig. = 0.000) being less than 0.05, it supports the conclusion that there is sufficient evidence to reject the null hypothesis. These results suggest that, according to Spearman's non-parametric Rho test, significant differences were found between the variables for the general objective. Conclusion: It is determined that there is a significant relationship between work absenteeism and productivity in care nurses in emergency environments of a hospital in Lima, 2023.
Acceso abierto
Ausentismo laboral y su relación con el desempeño laboral del personal de enfermería que labora en un hospital nacional 2023
(Universidad Privada Norbert Wiener, 2023-06-28) Cruzado Delgado, Eder Johnny; Hermoza Moquillaza, Rocío Victoria
Esta investigación se realizó con el objetivo de “Determinar la relación entre el ausentismo laboral y el desempeño laboral del personal de enfermería del hospital Nacional Dos de Mayo, Lima 2023”. La Metodología es un estudio de enfoque cuantitativo, de tipo aplicada, correlacional de diseño no experimental y de corte transversal. La población está constituida por el personal de enfermería siendo estos 90 trabajadores que laboran en las áreas de nefrología y emergencia. La técnica de recolección de datos fue la encuesta, el instrumento utilizado fue un cuestionario validado para la realidad peruana, La variable Ausentismo laboral con sus 4 dimensiones y 18 items, y la variable desempeño laboral con sus 4 dimensiones y 20 items. Para el análisis de los datos se utilizó el programa SPSS v 26.0. Resultados para la prueba de hipótesis se aplicó el coeficiente de correlación de Spearman. Los resultados obtenidos demuestran que la mayoría de los trabajadores encuestados tenía una edad entre 40 a 49 años (41.1%), era de sexo femenino (51.1%), su profesión era licenciado de enfermería (56.7%) y su estado civil era conviviente/casado (57.8%). Se aprecia también que el nivel de ausentismo laboral en el personal encuestado era alto en el 72.2% y medio en el 27.8%. Y que el nivel de desempeño laboral en el personal encuestado era alto en el 92.2% y medio en el 7.8%. En torno a la hipótesis general, según el valor del coeficiente de correlación de Spearman (Rho=-0,287), se puede afirmar que existe una relación baja, inversa y significativa entre el ausentismo laboral y el desempeño laboral del personal de enfermería del hospital Nacional Dos de Mayo. Conclusión: Los enfermeros que presentan un mayor número de factores de ausentismo laboral presentan a su vez un menor desempeño laboral, lo cual debe tomarse en cuenta en futuras estrategias de mejora.
Acceso abierto
Ausentismo laboral y su relación con el desempeño laboral en los profesionales de salud del Hospital Carlos Lanfranco La Hoz, Puente Piedra, 2023
(Universidad Privada Norbert Wiener, 2024-01-29) Huaylla Briceño, Helen Silvana; Hermoza Moquillaza, Rocío Victoria
Objective: “To determine how work absenteeism is related to work performance in health professionals at the Carlos Lanfranco La Hoz Hospital, Puente Piedra, 2023.” Materials and methods: Quantitative, correlational and cross-sectional study. The population consisted of 972 health professionals, with a sample of 164, simple random probabilistic sampling. The questionnaires were adapted for the variable absenteeism and job performance, they have 18 and 20 questions respectively, divided into 4 dimensions, validated by 5 experts. A pilot test was carried out with 25 health professionals, with a Cronbach's alpha reliability of 0.859 and 0.910. Results: 64.6% of health professionals have medium absenteeism and 31.7% have low absenteeism, while 91.5% have a good level of work performance. Furthermore, 78.7% presented low absenteeism in the specific context and culture dimension, unlike the dimensions: Individual factor, Workplace and Work content where absenteeism was of a medium level. Using Spearman's Rho statistic, there is a relationship between the variables studied, being - 0.484 with a significance level of 0.05. Conclusions: An inverse correlation, of medium intensity and significant, was found between the study variables, that is, an increase in absenteeism is related to a decrease in work performance in health professionals at the Carlos Lanfranco La Hoz de Puente Piedra Hospital during 2023.
Acceso abierto
El ausentismo y desempeño laboral en profesionales de enfermería en áreas críticas de adultos del Hospital Edgardo Rebagliati Martins, 2023
(Universidad Privada Norbert Wiener, 2023-11-20) Calderón Quevedo, Ana María; Hermoza Moquillaza, Rocío Victoria
This work was carried out with the objective of “Determining the relationship between absenteeism and work performance in nursing professionals in critical adult areas of the Edgardo Rebagliati Martins Hospital, 2023.” Material and methods: Study with a quantitative approach, non-experimental design of correlational-cross-sectional scope, had a population of 155 Nursing professionals, and a sample of 120 participants; The technique used was the survey and two questionnaires as instruments that were previously validated by expert judgments. The hypothesis testing was evaluated using the Spearman test and institutional and Ethics Committee approval was obtained. The results obtained were that 90.8% of Nursing professionals had a medium level of absenteeism and 91.7% had an efficient level of performance. The test of the general hypothesis showed that Absenteeism is related to Work Performance (p=0.048; Rho=0.181), likewise the test of the second specific hypothesis showed that the Workplace Dimension of Absenteeism is related to Work Performance (p=0.002; Rho=0.284); The other hypotheses were not significant (p>0.05). In conclusion, Absenteeism presents a significant positive relationship with Work Performance in Nursing professionals in critical adult areas of the Edgardo Rebagliati Martins Hospital, 2023.
Acceso abierto
Autoeficacia y desempeño clínico de los operadores dentales de pregrado en el centro odontológico de una universidad privada en Lima 2024
(Universidad Privada Norbert Wiener, 2025-10-29) Chilon Minaya, Lesly Johanna; Loli Robles, Michelle Alejandra; Arellano Sacramento, César
Objetivo: determinar la relación entre la autoeficacia y el desempeño clínico de los operadores dentales de pregrado en el centro odontológico de una universidad privada en Lima, 2024. Materiales y método: La investigación utilizó un enfoque cuantitativo con un diseño correlacional de corte transversal, aplicando encuestas estructuradas a 120 estudiantes del 8vo y 9no ciclo de la carrera de odontología. Resultados: Los resultados mostraron una correlación significativa de 0.877 (p < 0.001) entre la autoeficacia y el desempeño clínico, indicando que los estudiantes con mayor confianza en sus habilidades clínicas presentaron un mejor desempeño en sus prácticas. Además, se observó que la relación entre estas variables variaba según el sexo, con una correlación de 0.803 en mujeres y 0.943 en hombres (p < 0.001), así como en función de la edad, con la correlación más fuerte (0.910) en los estudiantes de 31 años o más. La dependencia económica mostró correlaciones de 0.864 en los dependientes económicamente y 0.869 en los independientes (p < 0.001), mientras que los estudiantes sin estudios previos presentaron una correlación de 0.891, frente a 0.844 en aquellos con estudios previos. Conclusión: Se encontró una correlación significativa y muy fuerte entre la autoeficacia y el desempeño clínico de los operadores dentales de pregrado. A mayor autoeficacia, mejor desempeño clínico.
Acceso abierto
Barreras de acceso en salud y adquisición de medicamentos del servicio de farmacia de un hospital de nivel III, Perú-2023
(Universidad Privada Norbert Wiener, 2024-01-12) Cachique Reátegui, Henry Francisco; Maguiña Palma, Misael Erikson
Objective: Determine the health access barriers that are related to the acquisition of medications in the Pharmacy service of a level III hospital. Material and Methods: descriptive, correlational study, non-experimental design, cross-sectional, correlational level or scope, explanatory. The population was 142,488 visits in the period with a sample of 384 patients who attended the Pharmacy service of Hospital III Essalud in Loreto, Peru 2023. The sampling was simple random and the technique was the survey, the questionnaire instrument was valid to measure barriers to access in health and the acquisition of medicines. Results: 59% of the respondents were female compared to 41% who were male. 53% stood out with a secondary education level and 35% with a secondary education level. In relation to Access Barriers in Health, it was observed that the accessibility dimension is low, presenting 73% between 25% of never and 48% of almost never. The acceptability dimension was medium, presenting 45% between 20% of never and 25% of almost never. The effective coverage dimension was low to medium, presenting 60% between 24% of never and 36% of almost never. In relation to the medication acquisition variable, the substantial well-being dimension was low to medium, presenting 65% between 31% of never and 34% of almost never. The generic medication dimension was low, presenting 78% between 31% almost always and 47% always. The brand medicine dimension was low, presenting 76% between 21% almost always and 55% always. Conclusions: the specific hypotheses are statistically significant, with the Chi-square Test < 0.001 (𝜌=0.005) with the relationship between health access barriers and the acquisition of medications from the Pharmacy service.
Acceso abierto
La calidad de atención en la satisfacción del paciente con el cuidado de enfermería en el servicio de emergencia del Hospital de Vitarte - 2022
(Universidad Privada Norbert Wiener, 2023-04-14) Bazan Trujillo, Karla Benigna; Hermoza Moquillaza, Rocío Victoria
The present investigation entitled "the quality of care in patient satisfaction with nursing care in the Emergency Service of the Vitarte Hospital - 2022" aimed to determine the influence of the quality of care on patient satisfaction, reason why which, a quantitative study was developed at an explanatory level taking 175 patients as a sample, applying two instruments: the first that evaluates the quality of care through three dimensions: structure, process and results; and a second questionnaire that measures patient satisfaction with six valued dimensions: art of care, technical quality of care, physical environment, availability, continuity of care and efficacy-result; and whose reported results show a significance of less than 0.05, and Spearman's Rho equal to 0.601; concluding that there is an influence of the quality of care on patient satisfaction with nursing care.
Acceso abierto
Calidad de atención y la satisfacción del usuario externo en consultorio de diferentes especialidades del Hospital Santa Rosa, Pueblo Libre, Periodo, abril-mayo, 2021
(Universidad Privada Norbert Wiener, 2021-07-26) Milla Davila, Soledad Betty; Hermoza Moquillaza, Rocío Victoria
The objective of the research carried out is to determine the relationship between the quality of care and the satisfaction of the external user in offices of different specialties of the Hospital Santa Rosa, Pueblo Libre, period, April-May, 2021, taking into account 3 Dimensions of my consideration of the first variable. Thus, the applied methodology of the descriptive, non-experimental study, of correlational design with a quantitative approach, with a sample of 80 external users attended in the aforementioned, which is provided with two questionnaires, quality of care and the second, user satisfaction external, under their knowledge and authorship to continue with the answers according to their evaluation and perception of it. Once finished, the data is emptied into the Excel program and then processed with the SPSS.vrs 21 program, with descriptive analysis, graphic tables and interpretation, as well as the interferential analysis and correlation of variables and dimensions according to the objective set. The result obtained on quality of care is observed 58% of users consider having good quality of care in the different services, 35% regular and 6% bad, satisfaction 66.3% perceive to be satisfied, 28% little, 5% dissatisfied. Regarding the sociodemographic, women 60.5% consider that the quality of care is good, compared to men 56.8%; bad 10.8%., The analysis of the relationship between quality of care and satisfaction is observed, the Spearman Correlation coefficient is 0.795 which indicates that the quality of care and satisfaction are directly related; with probability of error is p = 0.000, less than the level of significance 1%; reject the null hypothesis; Therefore, the quality of care is statistically related to satisfaction. The relationship between the response capacity dimension of the quality of care and the satisfaction variable, we observe the Spearman Correlation coefficient is 0.657; direct value; having error p = 0.000, less than the level of significance 1%; the null hypothesis is rejected. The security dimension Spearman's Correlation coefficient is 0.727; error value is p = 0.000, less than the 1% level of significance; e reject the null hypothesis; the reliability dimension of the quality of care and the satisfaction variable. Spearman's Correlation coefficient is 0.641; error value is p = 0.000, less than the 1% level of significance; then the null hypothesis is rejected; Therefore, in the 3 dimensions of the quality of care, it is statistically related to the satisfaction of external users in different specialties of the Santa Rosa Hospital, Pueblo Libre, period, April-May, 2021.
Acceso abierto
Calidad de atención y nivel de satisfacción de los pacientes atendidos en el centro odontológico de la universidad privada Norbert Wiener 2019
(Universidad Privada Norbert Wiener, 2021-10-01) Schwan Silva, Ignacio Segundo; Maguiña Palma, Misael Erikson
La presente tesis tuvo como objetivo establecer la relación que existe entre el nivel de satisfacción y la calidad de atención de los pacientes atendidos en el Centro Odontológico de la Universidad Privada Norbert Wiener, 2019. Este estudio es aplicado, correlacional, de diseño no experimental y su recolección de datos fue transversal; para el desarrollo del mismo, se evaluó a 130 pacientes que asistieron al centro odontológico y se utilizó dos encuestas la primera fue el de la calidad de atención con 22 preguntas y la segunda para el nivel de satisfacción con 20 preguntas los cuales se midieron mediante un puntaje valorado en una escala de Likert. Se pudo evidenciar que el 93.1% de los pacientes presentan nivel alto de satisfacción y calidad; el 97.7% presentaron nivel alto de satisfacción y fiabilidad de la calidad de atención; el 90.8% presentaron nivel alto de satisfacción y capacidad de respuesta de la calidad de atención; el 95.4% presentaron nivel alto de satisfacción y seguridad de la calidad de atención y el 91.5% presentaron nivel alto de satisfacción y empatía de la calidad de atención así mismo en la prueba de hipótesis se encontró que el valor p es menor a 0.05, rechazando la H0, existiendo evidencia de relación entre las variables; además como el valor de Rho de Spearman es de 0.485 podemos decir que la correlación entre las variables es positiva y moderada; concluyendo que existe relación positiva moderada entre el nivel de satisfacción y la calidad de atención de los pacientes atendidos en el Centro Odontológico de la Universidad Privada Norbert Wiener, 2019”
Acceso abierto
Calidad de atención y nivel de satisfacción del usuario del servicio de salud de Humanity & Inclusion Perú, 2021
(Universidad Privada Norbert Wiener, 2022-04-30) Molero Saldaña, Sheyla; Hermoza Moquillaza, Rocío Victoria
The research study was carried out with the purpose of analyzing the relationship between the variables, being the subject of research the quality and satisfaction of the user in the care of the Humanity & inclusion health service, Lima - 2021. Being a correlational type study , quantitative, non-experimental design, interview technique, non-probabilistic sampling. It was carried out on a final sample of 128 users. Being studied quality as one of the study variables, this is related to the level of care provided in the medical services provided and the other study variable is in the satisfaction that the user describes of the health service humanity & Inclusion. The instrument used is the Servperf model, which allows identifying the level of quality with a 22-item questionnaire, it also allows analyzing the level of satisfaction with a 16-item questionnaire, presenting five alternatives as possible answers, being: totally disagree, disagree, moderate, agree and totally agree. The results showed that 96.9% of users consider that the quality of care in the health service was good; Likewise, 86.7% of users consider that the level of satisfaction in the health service is high. The significance of the correlation was found to be positive and statistically moderate, with the Spearman correlation being 0.417 and a significant relationship (p = 0.000). For this reason, a positive relationship was shown between the variables of quality and satisfaction of the users of the Humanity & inclusion health service.
Acceso abierto
Calidad de atención y satisfacción de las usuarias del servicio de ginecología y obstetricia del hospital José Agurto Tello de Chosica año 2019
(Universidad Privada Norbert Wiener, 2021-05-15) Barrios Leon, Julio Cesar; Cachique Oliveira, Suzeti Margarita; Rivera Lozada de Bonilla, Oriana
The quality of care in gynecology and obstetrics services is linked to the demand for the health services offered and indirectly influences the modification of the reproductive health indicators, so it is proposed to evaluate the satisfaction perceived by the of service users. Objectives: To determine the relationship between the quality of care and satisfaction of users of the gynecology and obstetrics service of the José AgurtoTello Hospital in Chosica in 2019. Material and Methods: “Investigation of an observational, correlational and crosssectional quantitative approach where the relationship between the quality of care and satisfaction of the users of the obstetrics-gynecology service is analyzed”. The data was collected through structured surveys under the SERVQUAL model. Results:It was found that there is a directly proportional correlation between the quality of care and its different dimensions evaluated, the dimension of greatest satisfaction being reliability with an acceptance level of 92.5%, followed by response capacity, the tangibility dimension, the empathy dimension and the security dimension Conclusions: “In general aspects, it can be deduced that there is a significantly high relationship between the quality of care and satisfaction on the part of the users of the OB / GYN service attended at the José AgurtoTello Hospital in Chosica during 2019”.
Acceso abierto
Calidad de atención y satisfacción de los pacientes atenidos en el servicio de odontología del Centro de Salud Nueva Esperanza. Lima, 2022
(Universidad Privada Norbert Wiener, 2022-11-29) Manrique Lezama, Patricia Rosario; Hermoza Moquillaza, Rocío Victoria
El presente estudio tuvo como propósito determinar la relación de la calidad de atención con la satisfacción de los pacientes que acuden al servicio de odontología del Centro de Salud “Nueva Esperanza”. Lima, 2022. Material y Método: Se realizó un estudio con enfoque cuantitativo, tipo observacional y transversal. La muestra fue de 156 pacientes; en quienes, se aplicó la técnica de encuesta mediante dos cuestionarios: Un cuestionario de calidad de atención medida con la escala de SERVQUAL y un cuestionario de satisfacción el usuario, ambos validados previamente y con un nivel de confiabilidad alto. Resultados: La calidad atención en su mayoría tuvo un nivel regular en un 41,4%; y la satisfacción del usuario un nivel satisfecho en un 38,2%. Las dimensiones: Elementos tangibles, Fiabilidad, Capacidad de respuesta, Seguridad y Empatía obtuvieron relación estadísticamente significativa con la satisfacción del usuario (p<0.05); y una correlación de Spearman positiva moderada. Conclusión: La calidad de atención tiene relación estadísticamente significativa con la satisfacción de los pacientes atendidos en el área de odontología del Centro de Salud “Nueva Esperanza”.
Acceso abierto
Calidad de atención y satisfacción de los usuarios en la atención pre hospitalaria de emergencia y urgencia en la región de salud Callao Perú, 2024
(Universidad Privada Norbert Wiener, 2025-03-27) Quispe Jimenez, Cindy Carolina; Riva Cruz, Yaritza del Rocio; Casana Jara, Kelly Milagritos
Objective: To determine the relationship between the quality of care and user satisfaction in pre hospital emergency and urgent care in the Callao health region, Peru, 2024. Methodology: The inquiry was of an applied nature with a quantitative approach and a hypothetical-deductive method. The level of study was descriptive correlational, with a cross-sectional and non experimental design. The population was 200 users who were served in emergency units (SAMU) in the Callao health region, being a non-probabilistic sampling based on convenience. The methodology used was through two questionnaires: User satisfaction and quality of care. Results: A statistical connection between the two variables is admitted (p = 0.028) where the Spearman correlation coefficient is 0.155. Conclusion: According to the analysis of the results, there is a statistically significant relationship between the quality of service and user satisfaction, where the relationship is direct and weak; This suggests that patient satisfaction with prehospital emergency care will increase as quality improves. On the other hand, there is no direct connection between the dimensions of quality of care—timeliness, respect, and competence— and the second variable, user satisfaction.
Acceso abierto
Calidad de atención y satisfacción del usuario atendido por teleconsulta en el Hospital Hermilio Valdizan, Lima - 2021
(Universidad Privada Norbert Wiener, 2022-03-09) Condori Pacco, Martha; Arispe Alburqueque, Claudia Milagros
Teleconsultations during the pandemic are a fundamental tool to face the great demand of the population that requires and needs care, for which it is important to train health professionals and implement instructional means for users that will allow their trust and security, which will favor improving the quality of care and user satisfaction, for this reason, the objective of the research was to determine the relationship between the quality of care and the satisfaction of the user attended by teleconsultation. at the Hermilio Valdizan hospital in the month of November 2021. The type of research was applied with a quantitative approach, with a non-experimental design, applying two questionnaires to patients attended by teleconsultation. It was found that user satisfaction by age group, from 39 to 58 years of age, represents 44.2%. In the study level group, 53 participants have secondary education, which represents 44.2%, the means with which they connect is the cell phone, which is done by 101 participants, which represents 84.2%. It is concluded in the present study that if there is a relationship between the quality of care and the user's satisfaction, we can affirm that the quality of care is significantly related to the satisfaction of the user attended by teleconsultation at the Hermilio Valdizan Hospital.
Acceso abierto
Calidad de atención y satisfacción del usuario de consulta externa del Hospital Vitarte, 2019
(Universidad Privada Norbert Wiener, 2020-09-28) Flores Camayo, Raúl Enrique; Arispe Alburqueque, Claudia Milagros
The objective of this research was: To determine the relationship between the quality of care and the satisfaction of the user of external consultations of the Hospital de Vitarte, 2019. The type of research was quantitative, applied, the level of research was correlational, and the research design was non-experimental, cross-sectional. The type of sampling was simple random. The sample was 490 external users from 18 years to 60 years, who attended the outpatient clinics of the Vitarte Hospital, between octuber 2019 to december 2019. For the data collection, two instruments (questionnaires) were applied: the modified SERVQUAL (Quality service) and user satisfaction from external consultations (SUCE). Yes, there is a direct relationship between quality of care and user satisfaction of outpatients at the Hospital de Vitarte, 2019. (p = 0.000, Spearman's rho = 0.754).

Navegar

Examinando Maestría de Gestión en Salud por Entidad "Publication"