Maestría en Gestión Pública y Gobernabilidad

URI permanente para esta colecciónhttps://hdl.handle.net/20.500.13053/378

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Examinando Maestría en Gestión Pública y Gobernabilidad por Materia "Calidad de la educación"

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    PublicaciónAcceso abierto
    Calidad del servicio academico y satisfaccion de los alumnos en los centros preuniversitarios de la Región Puno, 2021
    (Universidad Privada Norbert Wiener, 2022-07-11) Valdéz Mamani, Janeth Angelica; Cabrejos Burga, Raul Eduardo
    The objective of this research is to establish the relationship between educational service quality indicators and the satisfaction of students studying in public pre-university centers in the Puno Region, 2021. The hypothetico-deductive method was used, which is quantitative in nature or applied type approach, it is field research, at a simple correlational level, cross-sectional, non-experimental. The study population consisted of 700 students who attended the pre-university course or cycle located in the Puno region. The sample size, with a margin of error of 5% and a confidence level of 95%, is 249 students. The adapted instrument was validated by means of expert judgment; in the reliability test, Cronbach's Alpha = .962 was obtained. It is concluded that there is a significant correlation between the quality of academic service and student satisfaction. In the same way, it was found that there is a positive relationship between tangible elements, reliability, responsiveness, security and empathy with the satisfaction of the students of the pre-university centers of the public sector of the Puno region.
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    PublicaciónAcceso abierto
    Ejecución presupuestal y calidad del gasto público, autoridad para la reconstrucción con cambios, periodo 2018 – 2021
    (Universidad Privada Norbert Wiener, 2022-11-18) Aguinaga Vélez, Cinthia Lissette; Vargas Merino, Jorge Alberto
    The objective of this study was to determine the relationship between budget execution and the quality of public spending. This research was quantitative, applied, non-experimental, longitudinal and correlational. The technique used was documentary analysis and the instrument used was the content analysis form, for which the reports of the economic transparency module of the Ministry of Economy and Finance were used, as well as the reports of the Standard Transparency portal of the Authority for Reconstruction with Changes. Regarding the sample, the Executing Unit 017-1677: Authority for the Reconstruction with Changes - RCC was taken as the sampling unit and the monthly budget execution reports for fiscal years 2018, 2019, 2020 and 2021 (48 months) were used as the analysis unit. It was possible to determine that there is a relationship between budget execution and the quality of public spending in the Authority for Reconstruction with Changes during the period 2018 to 2021. This is the result of the analysis of statistical processes such as Spearman's test (p-value < 0.05), which indicates that when there is an optimal budget execution, a better quality of public spending will be achieved.
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    PublicaciónAcceso abierto
    Gestión administrativa y su relación con la calidad de servicio en el Hospital Sub Regional de Andahuaylas, Apurímac 2023
    (Universidad Privada Norbert Wiener, 2023-07-26) Salazar Flores, Yescenia; Cuba Carbajal, Néstor
    The objective of the research is to determine the relationship between administrative management and quality of service in the subregional hospital of Andahuaylas, Apurímac 2023. study methodology: A cross-sectional and correlational study design was used for the nonexperimental type of research. 153 users made up the population, while 109 users constituted the sample. The instrument was used to collect data related to the variables administrative management and quality of service. Results: The alternative hypothesis supporting the presence of a correlation between the administrative management and service quality variables, since it is accepted on the basis of the Rho Spearman result, which was 0.745 with a significance value of 0.000. The administrative management variable and service quality showed a strong positive association, which is consistent with the general objective. Conclusion: It was found that the variable administrative management and quality of service are highly positively correlated in the subregional hospital of Andahuaylas, Apurimac 2023, that is, as administrative management increases, so does the quality of service.
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    PublicaciónAcceso abierto
    Gestión institucional y calidad de atención al docente en la Escuela Nacional de Formación Profesional Policial, Lima - 2023
    (Universidad Privada Norbert Wiener, 2024-01-31) López Fernández, Roberto Alfredo; Cuba Carbajal, Néstor
    This research focuses on the need to estimate the deficiencies identified in addressing the needs and rights of teachers who work at the National Police Professional Training School, during 2023, in order to address and improve specific areas to guarantee an efficient, professional and respectful educational environment. So, the main objective of this study was to analyze the degree of significance, the level and type of relationship that exists between institutional management and the quality of teacher care. The research has a quantitative approach, applied type, hypothetical-deductive method and descriptive-correlational level. The sample was made up of teachers and two duly validated questionnaires with statistical reliability were applied. Among the main results, it was determined that the majority of teachers feel that they do not have adequate facilities or equipment, in addition, their academic needs are not met, although they are known by the managers. Reaching the conclusion that there is a significant, positive and good level relationship between institutional management and the quality of care for teachers, in this sense, it is evident that in various aspects of planning, organization, direction and control in management there are no contributing to the experience and well-being of teaching staff.
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    PublicaciónAcceso abierto
    Gestión municipal y calidad en el proceso de áreas verdes, Distrito de Villa El Salvador, Lima Perú, 2023
    (Universidad Privada Norbert Wiener, 2024-01-22) Arenas Quispe, Clinie Rene; Vargas Merino, Jorge Alberto
    This research had the general objective of determining how Municipal Management influences the Quality in the process of green areas in the District of Villa El Salvador, Lima Peru 2023. The research had a methodology focused on applied research, located under the method of hypothetical-deductive research, with a quantitative approach, with a non-experimental design where two variables operate, municipal management and the quality of the green area process, which affirms the existing influence of one variable on the other. The target population of the study is infinite and was made up of a sample of 384 settlers from the Brisas de Villa Urbanization in the District of Villa el Salvador. The technique used was the survey whose instrument was the questionnaire, which had a Cronbach's alpha consistency for the Municipal Management variable of 0.74, for the Quality variable in the green areas process of 0.614 and for both variables of 0.809. The significance is less than 0.05 (sig. < 0.05) therefore the general hypothesis of the research is accepted where municipal management significantly influences the quality of the process of green areas in the District of Villa El Salvador. Lima Peru, 2023. Therefore, when there is the presence of good municipal Management, there will be, as a consequence, good Quality in the process of green areas in the study municipality.
  • Miniatura
    PublicaciónAcceso abierto
    Políticas públicas en educación superior y la calidad universitaria, en una universidad privada, Lima 2023
    (Universidad Privada Norbert Wiener, 2023-07-17) Fernández Centeno, Kathia Milagros; Vargas Merino, Jorge Alberto
    The objective of this research was to determine the relationship between Public Policies in Higher Education and University Quality, in a Private University. The research method was hypothetical deductive, with a quantitative approach, applied type, correlational level, with a non-experimental, cross-sectional design, with a population of 509 students and a nonprobabilistic sample of 150 students from a private university in Lima. The information collection technique was the survey, the instrument was the questionnaire that was validated by five experts in the field with Cronbach's alpha for the public policy variable of 0.939 and the university quality variable of 0.917, which indicates a good reliability. As inferential results, the significance was found to be 0.000, therefore, the research hypothesis is verified, which states that there is a significant relationship between public policies in higher education and university quality, in a Private University, Lima 2023. The resulting coefficient was 0.475, and the magnitude is a moderate positive relationship. Which means that when public policies in higher education are good, university quality is also good. It is recommended that the private university deliver registration forms with internal regulations and rules of coexistence to students in order that they are informed regarding internal procedures aimed at educational quality.