Maestría de Gestión en Salud

URI permanente para esta colecciónhttps://hdl.handle.net/20.500.13053/369

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Calidad de atención y la satisfacción del usuario externo en consultorio de diferentes especialidades del Hospital Santa Rosa, Pueblo Libre, Periodo, abril-mayo, 2021
(Universidad Privada Norbert Wiener, 2021-07-26) Milla Davila, Soledad Betty; Hermoza Moquillaza, Rocío Victoria
The objective of the research carried out is to determine the relationship between the quality of care and the satisfaction of the external user in offices of different specialties of the Hospital Santa Rosa, Pueblo Libre, period, April-May, 2021, taking into account 3 Dimensions of my consideration of the first variable. Thus, the applied methodology of the descriptive, non-experimental study, of correlational design with a quantitative approach, with a sample of 80 external users attended in the aforementioned, which is provided with two questionnaires, quality of care and the second, user satisfaction external, under their knowledge and authorship to continue with the answers according to their evaluation and perception of it. Once finished, the data is emptied into the Excel program and then processed with the SPSS.vrs 21 program, with descriptive analysis, graphic tables and interpretation, as well as the interferential analysis and correlation of variables and dimensions according to the objective set. The result obtained on quality of care is observed 58% of users consider having good quality of care in the different services, 35% regular and 6% bad, satisfaction 66.3% perceive to be satisfied, 28% little, 5% dissatisfied. Regarding the sociodemographic, women 60.5% consider that the quality of care is good, compared to men 56.8%; bad 10.8%., The analysis of the relationship between quality of care and satisfaction is observed, the Spearman Correlation coefficient is 0.795 which indicates that the quality of care and satisfaction are directly related; with probability of error is p = 0.000, less than the level of significance 1%; reject the null hypothesis; Therefore, the quality of care is statistically related to satisfaction. The relationship between the response capacity dimension of the quality of care and the satisfaction variable, we observe the Spearman Correlation coefficient is 0.657; direct value; having error p = 0.000, less than the level of significance 1%; the null hypothesis is rejected. The security dimension Spearman's Correlation coefficient is 0.727; error value is p = 0.000, less than the 1% level of significance; e reject the null hypothesis; the reliability dimension of the quality of care and the satisfaction variable. Spearman's Correlation coefficient is 0.641; error value is p = 0.000, less than the 1% level of significance; then the null hypothesis is rejected; Therefore, in the 3 dimensions of the quality of care, it is statistically related to the satisfaction of external users in different specialties of the Santa Rosa Hospital, Pueblo Libre, period, April-May, 2021.
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Calidad de atención y nivel de satisfacción de los pacientes atendidos en el centro odontológico de la universidad privada Norbert Wiener 2019
(Universidad Privada Norbert Wiener, 2021-10-01) Schwan Silva, Ignacio Segundo; Maguiña Palma, Misael Erikson
The objective of this research work was to establish the relationship that exists between the level of satisfaction and the quality of care of patients treated at the Dental Center of the Norbert Wiener Private University, 2019. This study is applied, correlational, of non-experimental design and its data collection was cross-sectional; For its development, 130 patients who attended the Dental Center were evaluated and two surveys were used: the first for the quality of care with 22 questions and the second for the level of satisfaction with 20 questions, which was measured by a valued score on a Likert scale. The results showed that 93.1% of the patients present a high level of satisfaction and a high level of quality; 97.7% presented a high level of satisfaction and high reliability of the quality of care; 90.8% presented a high level of satisfaction and a high response capacity of the quality of care; 95.4% presented a high level of satisfaction and high security of the quality of care and 91.5%) presented a high level of satisfaction and high empathy of the quality of care, likewise in the hypothesis test it was found that the value of p is lower at 0.05, accepting H1, there is evidence of the link between the variables; Furthermore, since the Rho value is 0.485, we can say that the correlation between the variables is moderately positive; concluding that there is a moderate positive relationship between the level of satisfaction and the quality of care of the patients treated at the Dental Center of the Norbert Wiener Private University, 2019 "
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Calidad de atención y satisfacción de las usuarias del servicio de ginecología y obstetricia del hospital José Agurto Tello de Chosica año 2019
(Universidad Privada Norbert Wiener, 2021-05-15) Barrios Leon, Julio Cesar; Cachique Oliveira, Suzeti Margarita; Rivera Lozada de Bonilla, Oriana
The quality of care in gynecology and obstetrics services is linked to the demand for the health services offered and indirectly influences the modification of the reproductive health indicators, so it is proposed to evaluate the satisfaction perceived by the of service users. Objectives: To determine the relationship between the quality of care and satisfaction of users of the gynecology and obstetrics service of the José AgurtoTello Hospital in Chosica in 2019. Material and Methods: “Investigation of an observational, correlational and crosssectional quantitative approach where the relationship between the quality of care and satisfaction of the users of the obstetrics-gynecology service is analyzed”. The data was collected through structured surveys under the SERVQUAL model. Results:It was found that there is a directly proportional correlation between the quality of care and its different dimensions evaluated, the dimension of greatest satisfaction being reliability with an acceptance level of 92.5%, followed by response capacity, the tangibility dimension, the empathy dimension and the security dimension Conclusions: “In general aspects, it can be deduced that there is a significantly high relationship between the quality of care and satisfaction on the part of the users of the OB / GYN service attended at the José AgurtoTello Hospital in Chosica during 2019”.
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Calidad de atención y satisfacción del usuario de consulta externa del Hospital Vitarte, 2019
(Universidad Privada Norbert Wiener, 2020-09-28) Flores Camayo, Raúl Enrique; Arispe Alburqueque, Claudia Milagros
The objective of this research was: To determine the relationship between the quality of care and the satisfaction of the user of external consultations of the Hospital de Vitarte, 2019. The type of research was quantitative, applied, the level of research was correlational, and the research design was non-experimental, cross-sectional. The type of sampling was simple random. The sample was 490 external users from 18 years to 60 years, who attended the outpatient clinics of the Vitarte Hospital, between octuber 2019 to december 2019. For the data collection, two instruments (questionnaires) were applied: the modified SERVQUAL (Quality service) and user satisfaction from external consultations (SUCE). Yes, there is a direct relationship between quality of care and user satisfaction of outpatients at the Hospital de Vitarte, 2019. (p = 0.000, Spearman's rho = 0.754).
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Calidad de atención y satisfacción del usuario externo en el servicio de laboratorio clínico de una clínica privada, Lima 2020
(Universidad Privada Norbert Wiener, 2021-11-25) Huyhua De la Cruz, Randy Aldo; Pereira Victorio, César Johan
The health management seeks tolguarantee effective health care and efficient management, evaluating the qualitynof care and satisfaction, which in turn have a close and complex relationship. Therefore, the objective was: To estimate the association betweenjquality of careland external userlsatisfaction inlthe clinical laboratory servicelof a private clinic, Lima 2020. Methodology: The research is applied with anquantitative approach, correlational level, observational and cross-sectionalndesign. The population studied was the users attended at the clinical laboratory service of a private clinic where the sample was 220 users, to whom a self-made quality of care questionnaire and a userjsatisfaction questionnaire adapted from the SERVPERF model were applied. The information obtained waslanalyzed with IBMlSPSS Statistics 23.0 software and Spearman's correlationlcoefficient waslused for hypothesis testing. Results: Of the users surveyed, 69.1% rated the quality provided as high, with the highest rated dimension being human quality (71.8%); likewise, 73.6% oflthe users stated thatlthey were satisfied and within this, the dimensions with the highest satisfaction were empathy (73.2%) and safety (73.1%). Conclusion: Quality of care is statistically significantly, highly and directly proportional (rho=0.767) related to user satisfaction, inlthe same way the dimensions of quality are related to satisfaction.
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Calidad de servicio y su relación con la satisfacción del donante de sangre del hospital nacional Edgardo Rebagliati Martins, 2020.
(Universidad Privada Norbert Wiener, 2021-06-04) Meléndez Verástegui, Iván Benjamín; Arispe Alburqueque, Claudia Milagros
The present study tries to estimate the statistical relationship between service quality according to Servperf criteria (service performance) and donor satisfaction according to Panna criteria (Positive Affect-Negative Affect); The general objective being to determine how the quality of service is related to the satisfaction of the blood donor of the Edgardo Rebagliati Martins National Hospital, 2020. The research methodology with a quantitative, non-experimental approach, of correlational design and cross-sectional section. The survey technique was applied, collecting information from two questionnaires for each variable: Quality and satisfaction from 22 and 20 questions respectively with their respective dimensions, with alternative responses on the Likert-type scale. For the validation of the instrument, the validity of the content was submitted to the judgment of five experts who concluded that in their opinion it is sufficient and applicable with a V AIKEN of 1.0, in turn, for the reliability analysis the Cron Bach Alpha was used. coefficient was 0.95 for quality and 0.89 for satisfaction. The study population consisted of 234 blood donors from the Edgardo Rebagliati National Hospital. SPSS version 26.0 was used for the descriptive and inferential statistical analysis. The results are presented in tables and figures, the predominant data being the Spermann coefficient (rho) between the degree of correlation between quality vs satisfaction was 0.684, with p <0.05; 95% I.C. Based on this finding, it is proposed to evaluate the critical points related to the quality of blood donor care in its different dimensions to achieve an optimal level of satisfaction.
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Calidad del cuidado de enfermería y la satisfacción del usuario externo del centro de salud materno infantil de Magdalena de la Dirección de Redes Integradas de Salud Lima Centro, 2019.
(Universidad Privada Norbert Wiener, 2020-05-12) Agip Guevara, Lidia; Chamorro Valladares, Consuelo Carolina; Rivera Lozada de Bonilla, Oriana
This research work is aimed at objective: Determining the relationship between the quality of nursing care and the external user satisfaction of the Magdalena Child Maternal Health Center - DIRIS LC, 2019. Applied study type, Quantitative approach and correlational level. The research design is nonexperimental and cross-cutting. For the sample the STAT statistical package was used, we were shown a sample of 261 users to be surveyed. Using stratified simple random type sampling, it was randomly selected to obtain each stratum (consultation). The technique used was the Interview and the instrument the modified Lickert Scale Questionnaire, applied with informed consent. Results: In the analysis of correlation between the quality of nursing care and the satisfaction of the external user. Spearman's Rho was found at 0.594 with an error probability: p of 0.000 <0.01; stating that there is a significant and direct relationship between the quality of nursing care and the External User Satisfaction of Magdalena's Child Maternal Health Center - DIRIS LC, 2019. Concluding that the quality of care has significance with the satisfaction of the nurse's care to the external user.
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Calidad del cuidado de enfermería y satisfacción del paciente en los servicios de hospitalización de la clínica Ricardo Palma, Lima - Perú, 2019
(Universidad Privada Norbert Wiener, 2020-06-30) Marcelo Mallqui, Danny Daniel; Bonilla Asalde, Cesar Antonio
The present study "Quality of nursing care and patient satisfaction in the hospitalization services of the Clinic Ricardo Palma Lima Peru 2019 ", aimed to determine the relationship between the quality of nursing care and patient satisfaction. Material and Method: The study is of an application type, quantitative approach, correlational scope, non-experimental design and cross-sectional design. The total population was 120 hospitalized patients. Two Likert scale instruments were used. Results: There is a significant positive correlation between the variables of quality of nursing care and patient satisfaction, with a correlation coefficient of 0.878. Conclusions: It is evident that there are significant positive relationships between the dimensions of the quality of nursing care and patient satisfaction, showing ratio coefficients of 0.891, 0.863 and 0.881 for the satisfaction relationships with the human, technical and scientific dimension, respectively. These statistics show the favorable consequence of providing quality nursing care in patient satisfaction. However, it is necessary to monitor and monitor these processes to maintain or improve patient care.
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Calidad operativa y asistencial durante la atención prehospitalaria de emergencia y urgencia de un servicio privado de ambulancia de Lima, noviembre 2016.
(Universidad Privada Norbert Wiener, 2019-03-21) Quispe Torres, Carmen Rosa; Ayala Mendivil, Ronald Espiritu
The increase of ambulances at the prehospital area requires quality in immediate medical attention improving patient survival and user satisfaction. The objective of the study was to evaluate the correlation between the operative and assistance quality in emergency prehospital of a private ambulance in Lima. An observational cross-sectional study carried, taking all urgency and emergency calls that entered the regulatory center in November 2016, obtaining 255 cases. The average (variance) of each group compared using the ANOVA test, medians were compared with the Kruskal Wallis test; Student's T was used to evaluate distance and ANOVA to evaluate time. The correlation was evaluated using R of Pearson and Spearman, considering a level of significance of 5%. As a result, 61.5% of the population was female, the average age was 35.81±23.76 years and the ambulance's average distance of 9.21±17.58 km., The average response time to emergency was 34.69±17.58 minutes related to the distance (p=0.002). The average call reception was 0.68±0.32 minutes and the dispatch time was 0.72±0.35 minutes. Only 3 emergency response performed ≤ 8 minutes (1.17%) and 40 were between 9 to 19 minutes (p˂0.00). For priority I the average response times was 30.10 ± 15.65 minutes and for priority II of 33.64±17.48 minutes (p˂0.339). The patient satisfaction, 86% agreed with the time taken to receive the call, 96.7% agreed with the assistance provided, however, in the emergency response time only 66% were obtained. Concluding that only 3 emergency response care was performed in ≤8 minutes, according to international standards, despite this, high patient satisfaction was observed (90.2%) that is not different according to distance but different from the response time of patients. the ambulance (65.9%), being able to prove that there is a statistically significant quantitative correlation (P˂ 0.001) between operative quality and quality of care.
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Efectividad del programa educativo “Madre Participante” en el mejoramiento de los conocimientos y prácticas para prevenir caídas y eritemas de pañal en los niños menores de cinco años hospitalizados en el Servicio de Medicina Pediátrica Hospital Nacional Daniel Alcides Carrión – Callao 2014
(Universidad Privada Norbert Wiener, 2017-07-11) Akajosi Trujillo, Mirtha Edith; Paredes Huamán, Clotilde Rosa; Gutiérrez Villafuerte, César
The quality of healthcare and patient safety are fundamental concerns for health institutions, especially in hospitalized pediatric populations. Among the most frequent adverse events are falls and diaper rash, which are priority indicators established by the Ministry of Health. In the Pediatric Medicine Service of the Daniel Alcides Carrión National Hospital, recurrent cases of these events were observed, mainly associated with inadequate maternal practices during hospitalization, such as poor perineal hygiene, improper diaper use, and insufficient safety measures to prevent falls. In response to this situation, in February 2014 the educational program “Participating Mother” was implemented, targeting mothers of hospitalized children under five years of age, with the aim of improving their knowledge and preventive practices. The study had a quantitative, longitudinal, and quasi-experimental design, with a sample of 103 mothers. Data collection was carried out before and after the intervention through interviews and observation, using a questionnaire and an observation guide validated by expert judgment. The results showed a significant improvement in mothers’ knowledge and practices regarding the prevention of falls and diaper rash, demonstrating that the educational program was effective and that nursing education contributes to safer and higher-quality pediatric care.
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Eficacia en el monitoreo de las historias clínicas del tratamiento de las infecciones de tracto urinario en pacientes hospitalizados en el servicio de medicina del Hospital Nacional Pnp “Luis N. Saenz” 2016
(Universidad Privada Norbert Wiener, 2018-03-13) Murrugarra Meza, Roxana Verónica; Fox Cortez, Julio Alonso
The present research has as main objective to determine how the Effectiveness of the monitoring of the clinical histories in the follow up of the urinary tract infections in patients hospitalized in the Service of medicine of the National Hospital PNP Luis Nicasio Sáenz 2016. The present investigation is descriptive, explanatory, based on the efficacy of the monitoring of the clinical histories of patients with urinary tract infection, attended at the PNP National Hospital Luis N. Sáenz, observing time and resources dilation, having a focus qualitative. The research includes a population of 233 clinical records of patients with a diagnosis of urinary tract infection, and the sample is non-probabilistic, which responds to the interest and intentionality of the researchers, to contribute to the problems presented in said hospital; Using our unintended probabilistic sampling. Finally, the hypothesis is fulfilled that an effective monitoring of the clinical histories of the patients with urinary tract infection will reduce the time and resources in their restoration.
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Factores asociados con la adherencia a tratamientos de rehabilitación física en pacientes oncológicos del Instituto Nacional de Enfermedades Neoplásicas. Lima 2021.
(Universidad Privada Norbert Wiener, 2021-11-18) Machicao Curazi, Natali; Vallejos Muñoz, Orlando Omar; Bonilla Asalde, Cesar Antonio
This research aims to determine the factors associated with adherence to physical rehabilitation treatments in cancer patients from the National Institute of Neoplasm Diseases, Lima 2021, specifically socioeconomic, provider, therapy and patient factors. The applied method was hypothetico-deductive, quantitative approach, applied type of correlational scope, non-experimental design, cross-sectional. The research took place in the area of the Functional Team of Physical Medicine and Rehabilitation of the National Institute of Neoplasm Diseases, the population consisted of cancer patients, 175 of them met the inclusion criteria, selected through non-probabilistic and convenience sampling. The instruments were validated by expert judgment, with acceptable reliability (Cronbach Alpha = 0.681). The association was evaluated with the Chi-square test, finding a p value <0.05 (X2 = 49.449), the differences between patients with adherence and without adherence to treatment regarding to the associated factors were evaluated with the non-parametric MannWhitney test, detecting a p value <0.05 (U = 539.500). 88.5% showed adherence to physical rehabilitation treatments, of which 85.2% had an advantage to generate behaviors compatible with adherence. The conclusion was that socioeconomic, provider, therapy and patient factors are associated with adherence to physical rehabilitation treatments in cancer patients.
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Factores asociados y hospitalizaciones inadecuadas con protocolo de evaluación de adecuación en el Instituto Nacional de Salud del Niño, Lima – 2019
(Universidad Privada Norbert Wiener, 2021-05-29) Huamán Reyes de Bazán, Giovanna Olinda; Espinoza Carrión, Erika Evelyn; Arispe Alburqueque, Claudia Milagros
OBJECTIVE: To determine the relationship between associated factors and inadequate hospitalizations with the adequacy evaluation protocol at the National Institute of Child Health, Lima - 2019. METHODOLOGY: The type of research, according to its purpose, was applied, the research level was descriptive and the design was non-experimental, cross-sectional. The study population consisted of 150 medical records and the study sample consisted of 79 medical records from the B medicine service of pediatric patients. To measure the associated factors and inadequate hospitalizations with the adequacy evaluation protocol, two data collection sheets were used. The data obtained were typed and arranged in the Excel 2016 program, and later, they were entered into the SPSS program, version 24, for their respective analysis. CONCLUSIONS: At a significance level of 0.902, it is revealed that associated factors and inadequate hospitalizations with the adequacy evaluation protocol are positively related in the National Institute of Child Health, Lima - 2019, since according to Spearman's rho coefficient The variables show a very high positive correlation, at a significance level of 0.821 it is revealed that associated factors, according to the general factors dimension, and inadequate hospitalizations with the appropriateness evaluation protocol are positively related in the National Institute of Health of the Niño, Lima - 2019, since according to Spearman's rho coefficient the variables show a very high positive correlation, and at a significance level of 0.837 it is revealed that organizational factors, and inadequate hospitalizations with the adequacy evaluation protocol are related positively in the National Institute of Child Health, Lima - 2019, since according to the coefficient Spearman's rho variables show a very high positive correlation.
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Factores socioculturales-cognitivos que influyen en la actitud de donación de órganos en los familiares de los pacientes que acuden al departamento de trasplante del Hospital Nacional Guillermo Almenara Irigoyen 2019
(Universidad Privada Norbert Wiener, 2019-10-25) Wong Zárate, Shirley Karla; Túllume Garnique, Carlos Natalio; Zárate Cárdenas, Rosario
The present research entitled “Sociocultural-cognitive factors that influence the attitude of organ donation in the relatives of patients who go to the transplant department of the Guillermo Almenara Irigoyen Hospital 2019” had as Objectives: 1) Identify the sociocultural factors that influence the Organ donation attitude 2) Identify the cognitive factors that influence the attitude of organ donation in the relatives of patients who go to the transplant department of Guillermo Almenara Irigoyen Hospital 2019. Methodology: It is an applicative study, explanatory level, non-experimental study design; cross; the sample was 254, systematic probabilistic, to which a questionnaire of sociocultural and cognitive factors on the attitude of organ donation is applied. Descriptive statistics, Chi 2 and a logistic regression analysis. Results: 56.1% have a favorable attitude toward donation. The statistical association between favorable attitude and different sociocultural and cognitive factors was observed (p <0.05), persisting in the multivariate analysis as independent variables the Catholic religion (OR = 0, 5), the performance of prosocial activities (OR = 3, 4), ignorance about donation (OR = 1, 8) and brain death knowledge (OR = 2, 1) Conclusions: Psychosocial factors such as Catholic religion and pro-social behavior; and cognitive factors such as information received about donation and knowledge about brain death significantly influence the favorable attitude of organ donation.
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Gestión de la prevención de infecciones y el proceso de atención en las áreas críticas del Hospital Nacional Daniel Alcides Carrión en el año 2019
(Universidad Privada Norbert Wiener, 2019-06-30) Huarcaya Sihuincha, Pilar; Chavez Caceres, Ysabel Yael; Bonilla Asalde, Cesar Antonio
The objective of the study was to determine the relationship between the management of infection prevention and the care process in critical areas of the Daniel Alcides Carrión National Hospital in 2019. A descriptive, correlational and cross-sectional study was carried out. Data collection was performed through the Observation Guide on Infection Prevention Management and the care process questionnaire to measure the study variables, these instruments were validated through expert judgment and subjected to reliability, using the coefficient from Spearman. The sample consisted of 80 patients and 74 health professionals from critical areas. The results show, with regard to the variable management of infection prevention of health professionals, that more than 50% comply with handwashing before and after procedures, adequately use protective barriers and perform procedures adequately invasive. In relation to the variable process of care in patients in critical areas, more than 50% indicated that they always perceived adequate interpersonal relationships, good attitude during care, and proved competent. Spearman's Rho coefficient was 0.46, obtaining a significance level of less than 0.05 (0.000 <0.05). Concluding then, there is a high statistically significant relationship between infection prevention management and the care process in the critical areas of the Daniel Alcides Carrión National Hospital.
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Nivel de atención del perfil de la obesidad y patologías cardiometabólicas en pacientes adultos del Servicio de Endocrinología del Hospital “Luis Nicasio Sáenz” de la Policía Nacional del Perú, abril-mayo 2017
(Universidad Privada Norbert Wiener, 2018-01-27) Yenque Aguilar, María Angélica; Ayala Mendivil, Ronald Espiritu
The obesity is a common public disease because of the high prevalence of cases in Perú, and currently affect all age groups. This investigation has as main objective: Determine how the clinical profile of obesity influences the presence of cardiometabolic disease in adult people in Endocrinology Service “Luis Nicasio Sáenz” of the National Police of Perú, AprilMay 2017. The type of investigation is applied, it meets the characteristics of a correlational study. The method used in our study is hypothetical deductive and a quantitative approach. The design was non-experimental cross-sectional type. The simple with which they work is intentional non-probabilistic consisting of adult male and female atended at the endocrinology service, being a total of 80 patients. The data collection of the present study was used the survey and the instrument was the questionnare. The recommendation generated in this investigation is that each hospital must have a screening program for the prevention of cardiometabolic disease to detect an early case of obesity. The Services responsible for deriving this program should be the specialities of Endocrinology and Cardiology. For this the ministry of health should be in charge of monitoring this program annually.
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Nivel de calidad de atención y satisfacción del cliente de un centro de terapia física y rehabilitación del hospital de solidaridad de Carabayllo, Lima - Perú 2020
(Universidad Privada Norbert Wiener, 2021-11-25) Davila Rivera, Jhonnatan; Sifuentes Diaz, Sinarshyi Arelí; Lozano Zanelly, Glenn Alberto
The present study level of quality of care and customer satisfaction of a physical therapy and rehabilitation center of the solidarity hospital of Carabayllo, Lima - Peru 2020. Its objective was to determine the relationship between quality of care and customer satisfaction.Material and Method: quantitative approach, applicative type, non-experimental design, correlational scope. The sample was 100 patients. The technique was the survey, applying two instruments: Quality of care questionnaire and user satisfaction. For inferential statistics, the SPSS version 22 program was used.Results: the quality of care of the physical therapy and rehabilitation center of the Hospital de Solidaridad de Carabayllo is high (71%) mostly. Regarding customer satisfaction, 23% indicate they are satisfied and 26% are somewhat satisfied, and 19% are not satisfied at all. The dimensions Reliability, Security, Empathy and Tangible elements of the quality of care are associated with the variable customer satisfaction. Not so the Sensitivity dimension, which has no association with customer satisfaction. There is a relationship between the quality of care and customer satisfaction, its significance being 0.000, and less than 0.05, the alternative hypothesis is accepted and the null hypothesis is rejected, with a moderate positive correlation (0.429) between the two variables.Conclusion. There is an association between the quality of care and customer satisfaction, its significance being 0.000, with a moderate positive correlation between the two variables.
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Nivel de conocimiento de las madres sobre el uso de micronutrientes y la relación con la adherencia en niños de 6 a 35 mees en el centro de atención primaria III Huáycan – Lima en el año 2021.
(Universidad Privada Norbert Wiener, 2021-09-30) Peña Castillo, Yesenia Pilar; Bonilla Asalde, Cesar Antonio
The general objective of this study is to determine the relationship between mothers' level of knowledge about micronutrient use and adherence in children aged 6 to 35 months. It had a quantitative approach, applied type and scope or correlational level, nonexperimental design and cross-section. It was held during the month of July 2021. A total of 158 mothers who met inclusion and exclusion criteria participated. Two instruments were applied by telephone for the collection of data for each of the variables, validated by 5 expert judges. Among the results found, we have that 57% of the mothers were between 31 and 40 years of age, 36% of the mothers attended high school and 60% are housewives. 51% of children are female, 67% were 6 to 12 months old when they received the micronutrients. 62% of mothers have a high knowledge about micronutrients and are adherents. 47% have a high knowledge about the content, 82% have a high knowledge about the administration and 64% of mothers have a high knowledge about conservation. Not significant relationship was found between the mothers' level of knowledge about the use of micronutrients and adherence. It was evidenced that there is a significant relationship between the conservation dimension of micronutrients and adherence in children 6 to 35 months of age (p <0.05).
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Nivel de satisfacción de los usuarios de los servicios fisioterapia: análisis comparativo entre dos entidades de salud de Brasil, enero del 2018.
(Universidad Privada Norbert Wiener, 2020-09-21) Kegler Nardes, Leandro; Ayala Mendivil, Ronald Espiritu
The evaluation of the users' satisfaction regarding the services offered to them offers important information to health entities because it enables the realization of improvement and operational changes, in order to offer better quality services. Health care should be based on activities designed to ensure accessible and equitable health services with efficient professionals to achieve user satisfaction with the care received. The objective of the present investigation was to compare the level of satisfaction of external users of physiotherapy services between two health entities in Brazil. The techniques of observation and structured interviewing were applied, and as a survey instrument, the SERVQUAL questionnaire was used, adapted for research in the health area, which culminated in analysis considering the quality indicators. The population size was made up of 459 users, between the two health entities studied, who used the services during the month of January 2018. The developed study was framed in a quantitative and comparative investigation being that the collected data was analyzed and it was verified that the level of satisfaction of the external users of the physiotherapy services of the Physical Education School of the Army of Brazil was superior in comparison with the Physiotherapy services of the Military Polyclinic of Rio de Janeiro, during the month of January 2018.
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Nivel de satisfacción y la calidad de atencion percibida por el usuario externo en el servicio de ortodoncia y ortopedia maxilar de la clinica docente asistencial de la Universidad Norbert Wiener 2018
(Universidad Privada Norbert Wiener, 2019-05-30) Nieto Perea, Patricia; Yllú Ponce, Nancy Judith; Ayala Mendivil, Ronald Espiritu
This study evaluated the relationship between satisfaction and perceived quality of care by patients attending the orthodontics and maxillary orthopedics service at the Norbert Wiener teaching clinic in 2018. It was applied, non-experimental, cross-sectional correlational research. The sample included 100 adult patients who only received care in the orthodontics and maxillary orthopedics service. Patients completed two surveys: quality of care was evaluated using a Servqual survey, and satisfaction was evaluated using a Likert scale. Results showed a substantial correlation between external user satisfaction and the safety dimension of care quality, as staff were always kind and attentive. There was also a substantial correlation between care quality and the cognitive dimension of user satisfaction, as staff were well-trained and listened patiently. It was concluded there is a statistically significant relationship between satisfaction level and perceived quality of care.

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Examinando Maestría de Gestión en Salud por Línea de Investigación "Salud, enfermedad y ambiente"